We learnt in practise how to handle disagreements and conflicts that arise in our workplace

2017 05 31 Conicon Conicon Blog Vasiliki Christofis' blog posts

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Anger, irritation, conflicts and misunderstandings between people are usually the outcome of poor communication, so the first thing we did in the seminar was to give out all the secrets that can help us to establish an effective communication.

During this interactive workshop we gave to the participants the secret of Anger Management which with the use of it we can totally change the way we encounter conflicts and disagreements. Afterwards we learnt step by step how to reduce and handle disagreements and conflicts by reinforcing the building of mutual benefit relationships with customers and co-workers.

Alongside we gave to the participants few case studies in which they implemented everything they learnt at the seminar.

Its definite that its necessary to change the way we encounter/manage conflicts and disagreements in order to see a significant difference in our workplace. Otherwise we will remain at the same place that we were before.

Vasiliki ChristofiCommunication,
Soft Skills and PR Specialist – Trainer and Coach
Conicon Ltd

conflict 2

« Stress ??? - People are Number One but People have Changed and the Formula has to Change »

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Satisfactory seminar that met my expectations.

Valentina Dionysiou, Eurosure Insurance Company Ltd

Flawless approach to the subject by the trainer who was professional, very communicative and knowledgeable about the subject. She was full of energy and approached topics with simple examples, which made the seminar even more interesting and interactive.

Andria Christou, A. Karitzis & Associates L.L.C.

A very helpful seminar that gave me many practical ways to be sued right way ay my job. It helped me in order to have self-confidence during the presentation of my company’s products. The trainer was very helpful, smiling person, with pleasant presentation and she has answered all of our questions.

Demetra Evagorou, MS Jacovides Group

Mrs Vasiliki was smiling, very positive and transmittable and explained us everything in detail. I appreciate her very much! The knowledge she transmitted to us are immeasurably helpful to change our thinking both in our personal and our professional lives. Thank you very very much!!! Good luck in your life and your career in your workplace!

Lucia Tantele Koukli, Avgorou Community Council

Very enlightening seminar from which I received many useful information. There was a discussion between all participants and that made the seminar enjoyable and not boring. The trainer was impeccable as always.

Rodoula Marathefti, Z & X Mechanical Installation Ltd

The seminar was very targeted and productive. There were too many empirical examples that helped to understand. Very good and professional the trainer.

Andreas Mertakas, APK Garages Ltd

Dear Mr Mouzouris, I would like to thank you for your excellent presentation to our today short training “workshop” on the issue of the Personnel Evaluation System purpose and objectives. With a vivid, practical, documented way and with full respect for the dialogue, you have, in my point of view, fully met the expectations of the participants. PS: Thank you also from the colleagues of Personnel & Administration Department for organizing this useful educational activity.

Onisiforos Onisiforou, Internal Audit Manager

Energetic, Interesting, opportunity to discuss and interact, Practical well documented and presented. In addition the seminar was not boring at all!!! (not easy to find in seminars).

Evi Mina, N.P. Lanitis LtdN.P. Lanitis Ltd

The seminar was quite important, useful and necessary. We learned new words and new writing structure.

Julia Ioannou, Atlantic Insurance

The content of the seminar was presented to us through many real examples and analyzes where it was very understandable. The trainer was very positive and transmittable.

Chrystalla Dimitriou, KRYPTO SECURITY CYPRUS LTD

Constructive Seminar, in to the point!

Eleftheria Georgiadou, P.E.S Ktima Georgiadi LTD

The trainer was very good. The seminar was interesting with very good material!

Chrystalla Karagiorgi, Cablenet Communication Systems Ltd

Excellent Seminar!

Georgios Georgiou, IMCO

Interesting and effective seminar, we have learned effective ways of handling conflicts. The trainer was very communicative and pleasant.

Georgia Vasilaki, RIK

We learned how important customer communication is. The trainer was extremely good.

Petros Avraam, Cyfield Development Co Ltd

A very constructive seminar that kept the interest unimpaired from beginning to end. Applicable in practice along with knowledge. The trainer was very positive and transmittable.

Kostas Tsangaridis, Iera Archiepiskopi Kyprou

Effective seminar where we received many practical methods for efficient customer management. The trainer was transmittable, there was identification with the participants, and she handled the discussions perfectly.

Kyriakos Andreou, Cyfield Development Co Ltd

Excellent seminar and very useful in relation to sales. The trainers are excellent!

Maria Solomou, QUALITY GROUP LTD

Excellent presentation and pleasant environment. We have adopted many suggestions given to us on how to improve the quality and skills of our work. The trainer was great! 10/10 !!!

Maria Christou, OAY

Helpful seminar for basic and major accounts / budgets and information on assessment techniques

Georgia Iakovidou - M.S. JAKOVIDES & CO LTD

It was a very useful and pleasant seminar where there was clarity in its content. The trainer was contagious and excellent.

Anna Pilavaki, Genderstream Consulting Ltd

Very good seminar! It gave me a push to move forward in all the fields of my life!

Constantinos Vlachos, Christos Vlachos Tavern Ltd

Very informative seminar, it gave us a clear picture of how to be more specific with client service. The trainer was perfect, very well organized, professional, very well structured and enthusiastic.

Sofia Christodoulou, EDEX – Educational

Pleasant, informative and helpful seminar! We learned how to deal with conflicts that may arise in our workplace. The trainer was very good with a pleasant presence, positivity and at the same time transmittable!

Christina Montaniou, Montanios & Montanios D.E.P.E.

The seminar was very fruitful and pleasant. The advantages of the seminar were the few people, the quiet area and the Positive Vasiliki.

Charoula Demetriades, Limassol Municipality

A very interesting seminar that is worth attending. We were given targeted examples with results that aimed at solving the problems facing the listener. The trainer was communicative with a targeted approach. Simplify the subject for a better understanding of the participants and with positive energy.

Andrea Foti, ICF Specialized

The seminar was excellent. The examples mentioned were realistic, close to reality and not to the theory. Excellent trainer.

Prokopis Fessas, Atlantic Insurance

Very helpful seminar. Vasiliki was fully documented, and it was very easy to understand what it presented to us. I give her 10 ‘.

Angelos Mavromoustakos, ANDYS MOTORS

We have learned how to distance ourselves from the points that causes us stress. Mrs. Vasiliki was very positive and also gave us very nice ideas to deal with stress.

Stavroulla Yianniou, Stravroulla Yianniou Ltd

Excellent and very useful seminar. We have learned very well things that will definitely help us in our work.

Onoufrios Nikolaidis, Mitsides Public Company Ltd

A pleasant seminar which it worth’s to participate!! I learned what is important and what I really need to do in order to succeed. The trainer is a pleasant personality and a very remarkable person. Amazing!!!

Maria Kakouri, Pelecanos & Pelecanou LLC

The trainer was very well organized and transmittable. The material given is practical and very important!

Christiana Agglogallou, Water Board of Larnaca

Interesting seminar, understandable and in many parts offers “food for thought”. Short, understandable and gives key points on how to improve our communication management strategy. Vasiliki was communicative, perfectly understandable during the presentation and willing to answer any questions.

Silia Vassou, Pancyprian Football Association (PA.S.P)

Very interesting seminar with nice material and very enriched. I learned ways on how I can manage customers and angry customers and ways to behave well. Mrs. Vasiliki is very good at what she does and she analysed all the material in the best way.

Elena Michael, A&A Apostolides Construction Company LTD

It was a very interesting and helpful seminar! Very practical as the trainer was actually using real life examples and case studies.

Anthimidou Andrianna

Very positive and pleasant atmosphere, there was communication and dialogue between the participants and the trainer. Vasiliki was excellent.

Maria Papageorgiou, E. Neophytou Trading Co. Ltd

Very good seminar with emphasis on keywords for what is best to answer and what not. The trainer was very good and had the ability to impart the right techniques for managing a crisis in the workplace.

Giannos Grigoriou, Four Seasons Hotel

The seminar was wonderful, useful and enjoyable, it was 100/100 the best seminar I attended in recent years. The trainers were very good.

Zaneta Michael, QUALITY GROUP LTD

Very interesting seminar! We were given very helpful advice immediately applicable to any type of business

Polycarpos Thoma, Nevada Nurseries LtdNevada Nurseries Ltd

Comprehensive, informative and very useful seminar!

Aikaterini Koutsogianni

The seminar has put us in a process of thinking about what we are doing wrong when dealing with the anger of our customers. The trainer was very transmittable and instructive.

Elena Kounnidou, Mednet Greece S.A.

Comprehensive and able to give meaning to the participant so as to perform having the data.

Maria Papaleontiou - Orthodontic and Pediatric Dentistry Center P.N. Kokkinos

Useful seminar on understanding the procedures applied in ISO, for proper organization and structure. The trainer was very good and very transmittable.

Katerina Koutsofta, Avraam Pittakis & Sons LTD

The seminar was Interactive, with nice examples and listening to them by the trainer you can apply them in practice. Ms. Basiliki is very accessible and willing. He has patience and is a very good acquaintance of the subject.

Athena Kyriakou, Patrikios Pavlou & Associates Ltd

Very interesting seminar which helped us to easily capture the techniques and methods. The trainer was very pleasant, informative and communicative.

Athinoula Ellina, Cyfield Development Co Ltd

Well prepared seminar and it covered all stages of a Business Plan. It was interactive and flexible. The trainer was excellent, in presenting and coaching.

Panos Naziris, Saft Nife M.E. Ltd

With one word…Vivid! Congratulations!

Ero Andreou, Larnaca Sewerage Board

A very satisfactory seminar for the amount of time we had available to us, with many examples and the strong presence of the trainer who is very capable and descriptive in the presentation.

Michalis Alexandrou, AMS BOX - MAKING FACTORY LTD

Very helpful seminar with rich content. We developed the skills of staff evaluation and communication with colleagues, subordinates and supervisors. The trainer was very demonstrative and very transmittable.

Eleana Antoniou, GLOBALSERVE CONSULTANTS LTD

The trainers were very transmittable! Very good and always prepared for each seminar of the program. They know very well the theme and make it very interesting program. Certainly everything I learned will help very much.

Lucia Tantele Koukli, Avgorou Community Council

Very good trainer! The seminar was very well organized!

Niki Louli, Adairport Media Ltd

A very interesting and effective seminar. The knowledge tranmitted by the trainer can be directly applied in our daily life!

Christina Polianidou, B & A The Best MCC Ltd

A very methodical and useful seminar through which we are given the opportunity to improve our skills. The trainer was very good.

Elena David, Central Body of Equal Weight Distribution

A seminar with positivity were we learned in practice useful ways of how to deal with conflicts. The Trainer was perfect. I give her 10+! Thanks.

Michalakis Arakleitis, Zacharia Irakleous Steam Cleaner & Sons LTD

Good organization and very good material. It covered many issues comprehensively and satisfactorily! Very good seminar in its entirety!

Georgia Georgiou, P.T. Hadjigeorgiou Co Ltd

Efficient and useful seminar. The trainer was perfect! So creative, vivid and made such a beautiful atmosphere! Congratulations!

Eirini Christou, CM Projects Ltd

Very informative seminar which gave us several solutions on how to handle difficult customers. The trainer was very informative.

Andri Kasapi, Interlift Services Ltd

Very helpful seminar where we were given various effective ways to manage the needs of each Company. We also learned new and correct ways of written and oral communication. Ms. Christofi was Excellent and immediate.

Thekla Panaou, Demetrios Constantinou & Associates Architects - Engineers Ltd Ε.Π.Ε.

Extremely useful seminar that I gained many knowledge and practical methods on how to receive outstanding debts. The trainer was perfect. He knew the subject very well, was contagious and he was smiling during the seminar.

Stefi Cherouveim, Neapolis University

This seminar was trying to focus on being more confident in verbal and written communication. Furthermore, there are some interesting information when dealing with angry customers, information about negative words and in general how to be more communicative. Mrs. Christofi was Perfetto!!!!

Stavros Mouzourou MCTC Marine Ltd

Very vivid and transmittable trainer! Excellent seminar!

Maria Kourri, Mutual Trust Ltd

Mr. Giannakis, hello. I am Christos by UMAR and I was in the seminar today. I came in very bad mood, as I went to previous seminars, but your way, your transmissibility, your mood and your knowledge made me want the seminar to keep going. With such people like you, Cyprus has a future. Congratulations!

Christos Themistocleous, UMAR WSR

This seminar is excellent, it helped us to better understand our work. We learned many new things, words and phrases that will help me improve my behavior and my customer service.

Katerina Charalambous, Chatzirakleous & Sardalos Ltd

The seminar is very interesting, and we learned a lot of new things. Ms. Vasiliki is excellent, direct, knowledgeable in communication and professional.

Angeliki Anastasiou, FAMILY RESTAURANTS ANDREOU CO. LTD

Very good and useful seminar that will greatly help my job. We learned new knowledge with the correct explanation.

Yiannos Avraam, Brainstorm Ltd

Interesting and useful seminar where we learned techniques and tactics related to strategy for debt collection. The trainer kept the participants interest at a high level.

Theodoros Demetriou, Cyprus Import Corporation Ltd

The programme was pleasant and understandable. Our Trainer Mr. Mouzouris was fully qualified, friendly, very informative and always willing to answer our questions. I strengthened my knowledge in all topics relating Human Recourse Management

MARIA KAKOULLOU , INTERSHIP NAVIGATION CO. LTD

I really enjoyed the seminar. I now aim at using all the tools and knowledge I gained so as to be able to free up my confidence.

Marilyn Charalambous, AJK Bureau of Consultants Ltd

Informative and enjoyable, many important work issues were covered and widely analysed. The trainer encouraged us to participate, making the training more enjoyable and effective! Ms. Christofi was pleasant, understanding and in her own way made us all participate and express ourselves!

Anastasia Hatzidimitriou, Celestyal Ship Management Ltd

Very detailed with many examples for easy understanding. There were exercises throughout the programme for a better understanding of the theory. The trainers had all the necessary knowledge, experience and skills to pass on their knowledge.

Ioanna Ioannou, St. Raphael Hotel

Very interesting. There was vitality and everyone was involved. It helped me to identify my weaknesses in dealing with difficult clients and gave me guidance on how to deal with them better by using the right words / phrases. A highly experienced trainer, she knew perfectly her subject and could convey what she needed.

Ioanna Paraskeva, Electricity Authority of Cyprus

Very educational seminar! Short and concise! In enriched my knowledge and I met people from other sectors, with ideas that can help my company.

Stylianos Dimitriou, D.TH Dimitriou & Co LTd

I have learned to put goals and timetables and to make proper distribution of my work. And all thanks to your excellent guidance, real and detailed examples. After attending the seminars “Effective Human Resource Management” & “Skills for extremely Effective Trainers” I am now able to lead and manage the human resources of our hospital, with more effective methods. I would like to congratulate you and also thank you for the excellent presentations. I would really want to participate also in more… Read more

Elena Mikrou Pericleous, Senior Official Administrator, Public Relations & Marketing Manager

A seminar useful for any person who works with other people – a group of people. There were very good and convincing examples. The trainer was very good and passed on his knowledge to us.

Costas Hatzipanagioti, DEPARTMENT OF ENVIRONMENT

Excellent program that gives all the necessary supplies to the participant in order to develop both in personal and professional level.

Agathi Lambrou, Association of Certified Accountants of Cyprus

We learned about improvement of communication skills in many ways (e.g. emails, live chat). As small group we all participated with practical exercises and role playing. Mrs. Vasiliki was excellent, interesting and interested in sharing her knowledge.

Kevin Reuzeau, Annitak Ltd

A seminar in which there was a significant enhancement of my existing knowledge on Human Resources issues, with the enriched teaching content, the exemplary exercises, the videos and the special communication ability and transmissibility of the trainer. He ensured that he was understood with examples and cares in practice, so that all participants participate and have fully understood the content of the teaching.

Loukia Antonaki

Very useful and constructive seminar from which we learned to handle situations more correctly and to control ourselves for the better. The trainer was very good.

Maria Georgiou, Cyprus Stock Exchange

Interesting seminar with rich material. There was a discussion among all participants and a solution to all the questions. The trainer was very well aware of the subject with a very pleasant personality! Well done!

Katie Psalti

Very helpful seminar for the daily evaluation of our work and for our planning with a clear and useful material. The trainer was very good with good mood and transmitability.

Panagiota Kyriakou, OAY

The seminar was pretty clear with a trainer full of energy and knowledge about the subject taught. The direct communication of the trainer stood out .

Andria Balaoura, Parga Trading Ltd

Very helpful and useful seminar for everyone. We were given practical tools to boost our confidence which will certainly benefit us in our personal lives but also in the advancement in the professional field.

Michael Matsoukaris, CYTA

Very good seminar! The main advantage was that the trainer entered immediately in the main subject of the seminar without superfluity.

Mary Avraam, Synectics Ltd

Through this seminar we have learned a lot about tackling the problem of bad debts. I hope we evaluate them correctly! The trainer was very positive, helpful and with a lot of knowledge on the subject.

Dimitra Prountzou, Damianou Marine Electronics Ltd

Very interesting seminar which kept our interested and we did not get bored. It was very interactive with a lot of discussion between the trainer and the participants about the different issues that everyone was facing. Also, the presentation was done through tablets, which I think was very positive and enjoyable in the presentation. The trainer was Excellent! It piqued my interest with colourful slides through the presentation and videos. She had a strong and clear voice and was not at all tiri… Read more

Petros Ioannou, S.S Pharmaceutical Cross Ltd

It was very useful! Excellent!

Roupina Louca

Very informative and beneficial seminar that will help me to improve my position as Personal Assistant at all departments of my Company. We learned about better organization of our time and how to set priorities using what we learned from the seminar. Vasiliki was very passionate with her job and the way she was presenting the seminar material was very interesting and kept our attention 100%!

Gina Georgiou, M & R Asvestos

The seminar was effective and I learned many useful things about the collection of outstanding debts.

Helen Christofi, KONE Elevators Cyprus Ltd

Through this seminar we learned about the definition of thought and action, the change of attitude and the change of perspective. The trainer was very good with a positive aura + energy and very explanatory.

Katerina Stylianou, DELIKATE / K.S. Pittis

Very interesting, right on the topic and very essential. Very good coaching abilities from the trainer, thank you very much!!!

Marianna Asprou, Aeneas Hotel Ltd

Clear and complete seminar. There were presented right ways of dealing with conflict situations with customers.

Savvas Kattamis, Gemanalysis Ltd

Very informative and helpful seminar regarding communication skills. We gained more knowledge of how to express our feelings in a positive and polite way. The trainer was perfect!

Nichole Stylianou MCTC Marine Ltd

The seminar was very interesting, I already feel that from tomorrow I will start to change many things in my character and in how to deal with others on a professional and personal level. The trainer was impeccable and honest! Personally, I was satisfied with her and her presentation!

Christiana Argyrou, OAY

We learned how to transform our written communication with clients or associates into impeccable! Our trainer continually gave us examples for better understanding of the seminar. Excellent!

Maria Kestekidi, CYTA

A constructive, enjoyable and interesting seminar where there was an exchange of experiences and all our questions were answered. Vasiliki was perfect and had excellent communication with all participants.

Andri Kyriakopoulou

I am very happy with the seminar. The seminar had a very interesting presentation that did not let me being bored! The atmosphere was very pleasant!

Papsanakis Constantinos, Tronikelia Enterprises LTD

Through this seminar we learned many things about how to manage conflicts that made us change our way of thinking. The trainer was excellent and transmittable!

Ioanna Theofylaktou, University of Nicosia

The seminar was really helpful for me personally. A very good trainer, explaining with the easiest way possible. BRAVO Mr Yiannakis Mouzouris. Knowledge I have got, I will definitely use it in our office. Thank you.

Alexandrina Buceatchi, Law Firm AA Georghiou LLC

It was very enlightening and informative seminar! It gave me practical solutions to deal with the problems we face.

Maria Kakoullou, Intership Navigation Co LTD

Targeted seminar with very nice examples. We have learned how to use in practice everything we have learned and how to think properly for the good of our Company. Mr. Mouzouris was very explanatory and he answered all the questions we had during the seminar.

George Apostolidis, A&A Apostolidis Contracting Company LTD

We learnt in practise how to handle disagreements and conflicts that arise in our workplace

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