There is not such a thing as Strategic Planning! Strategy is one thing and Planning is another. Yet most schools and training organizations use the term Strategic Planning adding to the already existing confusion about Strategy and Strategic Thinking.
Strategic Business Planning has evolved significantly in response to the unstable, uncertain and disruptive business environment of recent years. This change is mainly due to the recognition that traditional, long-term strategic planning methods are often ill-suited to navigating today’s fast-changing business.
In 28 years of management implementation consulting career, I was often challenged by the statement by many clients in all sectors that their business is different and more complicated than that of others and therefore their issues and challenges are complex. Actually, 2 out 5 business owners have stated the above one way or another.
I have spent almost my entire career-27 years now, in executive management and professional training and management consulting.
Everyone involved in business today recognize that the territory is filled with Uncertainty. But what does this really mean?
Effective delegation of work is a very important tool for the supervisor, head of a department etc.
The EU sets out that the objective of sustainable development is to meet the needs of current generations without compromising future generations ability to meet their own needs.
Changes are usually made by companies in times of normality and usually when things are going well.
The truth of the matter is that 80+% of Performance evaluation systems I come across are useless and actually create more problems than adding any value and another 10% lack critical parameters built into the system and the culture in order to add real value to the business.
Unless the Organizational Structure is designed around a culture of performance, job descriptions are replaced by Performance Specifications and both (structure and performance specification) are dynamic and linked to remuneration and other incentives.
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Through this seminar, you realize the facts and realize if you are acting properly.
Very useful and clear seminar that will help me immensely in my workplace! The trainer used real – life examples so that we can directly apply what we learned in our work. Highly transmittable, communicative and effective trainer!
The seminar was very interesting and constructive and I am absolutely sure that many of the things I have attained will be used in my personal practices. The trainer, Vasiliki Christofi, was excellent! She managed, from the very beginning of the seminar, to keep participants’ interest alive. She is a person with a positive attitude towards life and most importantly she loves extremely much what she does.
The program was very interesting. My knowledge is enriched and I apply them to my workplace. The trainers have great knowledge and are really transmittable. The program is of the best I have attended.
Excellent and very informative presentation without pending issues. Ms. Vasiliki was very kind and smiling, which made us feel very comfortable at the seminar and have a good time.
We were been given a comprehensive package of debt management and debtors’ compliance. We have learned how to communicate and use proper language with the debtors. Mr. Mouzouris was excellent, expert in the subject and with several arguments.
Excellent, Incredibly helpful with positive messages and better customization of tasks for secretaries. The trainer was very good.
Simple, understood and made for anyone who wants to understand the business psychology and not only.
Excellent! There was very good communication with Ms. Vassiliki who was willing to suggest solutions to our various issues and the material presented was very good.
Helpful seminar for basic and major accounts / budgets and information on assessment techniques
Understandable and very practical for implementation and improvement for everyone. Documentary and contagious Mr. Mouzouris!
A 2-day seminar that though us the correct ways od using verbal and written communication in regards to the customer service approaches. The seminar is important in terms of changing our aspect of how we have been dealing so far with customers and its basic advantage is the fact that it pins down the specific wording that needs to changed by us! Vasiliki Christofi has a very good approach and communicates and knows her subject very well.
The seminar has many good and clever ideas. We gained useful skills to cope with the demands of our workplace.
Excellent Seminar. Throughout the time, the interest was soaked. Ms. Vasiliki in terms of thoroughness and fluency was very good and I felt that it has provided me with a lot of equipment to this seminar to cope with.
The programme was very enlightening with clear topics and very good communication. Vasiliki is excellent at what she does, she can easily transfer her knowledge and keeping us focus on the subject at all time.
Very pleasant program. Very interesting topics that enriched our knowledge in office management and effective communication.
A seminar which will definitely help me to raise the level of my workplace and my communication. The trainer was great!
An excellent, useful and helpful seminar on improving my skills. The trainer was excellent.
Very interesting seminar which helped us to easily capture the techniques and methods. The trainer was very pleasant, informative and communicative.
Very clear programme, that offers new knowledge about Office Management and the management of various situations in our workplace.
We learned about improvement of communication skills in many ways (e.g. emails, live chat). As small group we all participated with practical exercises and role playing. Mrs. Vasiliki was excellent, interesting and interested in sharing her knowledge.
It was a very good and helpful seminar. The trained creates a very good environment, a nice atmosphere! We learnt to be more confident and to trust ourselves.
Constructive and quality seminar that was presented to us with targeted sales persuasion techniques. There was an enrichment for the right structure of approach to sales. The trainer was knowledgeable about the subject with strong transmit ability.
The seminar was precise to its description! The trainer gave us additional knowledge and information and improved existing skills.
Very satisfying seminar! We learned analytically the facial and body reactions so to interpret them in the right way.
Very good seminar! The trainer was really transmittable and used real life examples and case studies. The presentation way did not let it become boring.
Pleasant and useful seminar. Very good!
Pleasant and understandable seminar! We learned practical methods and techniques for effective written communication.
Interesting seminar with very useful information, many examples, relaxed atmosphere and immediacy. The trainer was Excellent!
Excellent seminar! I understood my problems in Anger Management and I was given ways to be able to deal with them.
Comprehensive and able to give meaning to the participant so as to perform having the data.
Interesting seminar, where we were given very good tips that will improve my communication with the customer! Ms. Christofi was very communicative and gave us many examples.
Excellent Seminar! We gained important negotiation skills.
The seminar was very constructive and pleasant. It was perfectly adapted to the needs of everyone and to the issues that we face daily at our workplace. Vasiliki is amazing, absolutely communicative and a very competent instructor. Thank you.
Very good presentation by the excellent Mrs Vasiliki Christofi!
A very helpful and informative programme for people involved in leadership / human resources management. Comprehensive and simply worded. Structured in a very informative way for the participants. Mr. Mouzouris presentation was very good, understandable and in a way that kept our interest at a high level.
Very constructive program with many examples and exercises for better understanding. Presentations were made with rich material and theory. The trainers were communicative, helpful and passionate about their work.
The seminar was very interesting and Ι will keep and implement the tips that I learned in the seminar. It really helped me to expand my knowledge and learn tactics of diplomacy.
Quite informative and essential Seminar
Very interesting seminar where there was communication between everyone. The trainer was excellent.
Enlightening seminar with a very positive approach of the trainer to all participants. Very descriptive on the content and gave us many examples. Ms. Christofi is a very pleasant person. She managed once again to keep us alert, and it was not tiring at all! Se is Unique!!!
It was a very constructive seminar.
The seminar was excellent, and I gained knowledge in sales sector. The was communication and discussion between the participants. The trainer was Excellent! She gave us many examples in order to understand better.
Vasiliki as a trainer was a very good connoisseur of the topic and presented it in a simple and very understandable way that the results were evident and direct. Bravo! The whole atmosphere has a beautiful freshness.
The seminar was informative, comprehensible and pleasantly presented. We learned service techniques, keywords and alternative phrases that help the customer’s psychology.
A beautiful and substantial seminar that shed light on many aspects of the personal and professional formulation of our lives, which sought recognition for the most correct orientation. The trainer was excellent 10/10 !!
Informative and enjoyable, many important work issues were covered and widely analysed. The trainer encouraged us to participate, making the training more enjoyable and effective! Ms. Christofi was pleasant, understanding and in her own way made us all participate and express ourselves!
Very good seminar with a clear purpose! The trainer was very transmittable.
We learned a lot of useful information through real examples. There was cooperation between everyone and so the topics were better understood. Ms. Christofi was very prepared, patient, listened to all our questions very carefully and answered with simple words and examples.
Very good seminar. I learned many new and interesting things. It focused very much on emotion, and was rich in very good examples. The trainer was very good, energetic and knew his job.
The trainer was very well qualified of the subject, very friendly and her approach made me have more interest in the subject
Very interesting seminar! We received very clear points and a lot if tools were given on how to deal with difficult situations in the workplace. The examples given were even clearer and easier to applied Mrs. Vasiliki was very transmitable and kept my interest during the whole day.
Educational, very pleasant environment where we learned very important elements that will help us in our work.
Every person’s way of thinking depends on their perception. Through this seminar we learned how to deal with the difficult times of our everyday life with diplomacy. Ms. Vasiliki was aware of the subject and with very transmittable.
Informative and helpful seminar, we got useful advice and practical methods for skills development. The trainer was very positive and passionate about her job!
Very good seminar, we learned a lot about managing our communication with the client via phone. We learned ways to communicate well with good mood and enthusiasm. The trainer was perfect!
This seminar managed through targeted points to make us understand how and why the customers are angry. Also, the ways of customer management were very informative and easily adaptable. There was communication with the trainer and the other participants. Exchange of ideas from different types of companies. Ms. Christofi was very informed about the material she presented. She touched on targeted examples of everyday life.
The seminar was very interesting and useful. It made me think differently about how to behave in the various situations that arise in my workplace. We learned about changing the way we think, how to be more positive people and how to use the right ways to deal with conflicts. The trainer was contagious and everything she taught us was very interesting. I would love to have the opportunity to attend another seminar with Vasiliki! A*
A very useful seminar that would help me in the field of my work, it was very organized presentation.
Excellent Programme from a very good trainer!
Interesting with educational character. Update of knowledge and started using the correct way of verbal and written communication. Very good trainer.
An interesting and very useful seminar from which we received the right ways of communication. The trainer was Excellent.
Interesting and well performed seminar. Mrs. Christofi was very contagious and gave us many of her knowledge based on the subject.
The seminar was completely informative in regards to Marketing with many examples and tools very helpful. It was clear and educative. Mr. Mouzouris was very contagious, clear and enjoyable in the presentation of the seminar!
Interactive and interesting seminar that made me reconsider and to see more closely small daily movements that we all do.
Very good programme. It helped me very much. Mr Yiannakis was transmittable, passionate and an expert of the specific subject
Very practical and useful seminar with very good explanation from the trainer that was excellent!
Very Interesting and it has served its purposes. It gave me everything that I wanted to take.
Very helpful seminar, we were given techniques and examples that can help me a lot in my work. We received new and correct techniques for dealing with reactions and correct thinking in cases of conflicts in the workplace. The trainer was very good and owned the subject. She was transmittable and gave us real examples. Vasiliki was very friendly and with a pleasant presence throughout the seminar.
I would like to mention that the seminar was excellent with practical methods for collection of debts. I’m sure that it will help us, as a company to select the most appropriate approach and behavior in order to have results with clients.
Very interesting seminar with real examples kai practical exercises. The trainer was very positive and well-aimed.
The seminar was effective, concise and informative. It analysed in an enlightening way how to deal with disagreements and that how anyone can face the quarrels in the workplace. The trainer has solved our all our questions and gave us solutions.
A seminar that gives a basis for the real issues that arise in sales. The communication between the trainer and the participants was very good. Questions and issues were resolved that were not previously taken into account and will help sales immediately. I was also given phrases and keywords. The trainer was very sociable and pleasant.
It was a very helpful seminar to be able to feel more confident. The trainer gives you skills, tips in order to deal with the disadvantages you may feel for yourself. She showed us how to set goals, to have positive thinking and to make ourselves feel better.
Flawless seminar, in depth and at an advanced level, not the classics. The trainer was excellent.
I am glad that so young people can train older people than them. The seminar makes you try and not surrender as hard as it may be
Excellent seminar! Very interesting! I have learned how to transform negative energy into positive.
Very good seminar. I had a completely different view of sales. After attending the seminar, I understood and learned a lot through persuasion techniques in sales. Ms. Christofi is wonderful, Well done!
The seminar was extremely creative. We have been given ways on how to serve better, for us and our customers. The trainer was excellent and very transmittable.
Productive and pleasant. It has improved my understanding of how to handle customers by phone. There was a nice atmosphere, it was understandable, and it was very engaging.
The seminar was very constructive. I developed better communication skills and I even socialized. Very good and pleasant environment.
Very good and comprehensive seminar! I was impressed by the trainer’s ability to transmit the subject
Excellent seminar with very interesting content. It helped us understand behaviours and gave us the tools to improve ourselves. Vasiliki was great and very communicative.
Excellent seminar with many practical examples.
I would like to thank Mrs Vasiliki because I improved my ability in Written Communication. I gained many skills and tips that will surely be very useful in my life.
The seminar was very constructive, it provided us with many examples that will help us apply what we have learned. Vasiliki was very communicative and kept our interest until the end. She strengthened the presentation and the theory with examples and achieved the purpose of the seminar to the fullest.
Enlightening, educational seminar. There was dialogue, enlightenment and discussion. The trainer was very pleasant and sharing her thoughts.
This seminar would be right for everyone to attend because it offers a lot. It helped us to have better communication with those around us and to be happier. Ms. Vasiliki conveyed all the right messages to us in the best way.
Comprehensive, informative and very useful seminar!
Constructive Seminar! We learned about the basic principles of credit and collections. Mr. Υiannakis was perfect! Full of energy and passion for his job!!!
Very informative and precise on the subject, where it covers a very large part of the human resources management. I highly recommend this. The theory turns into reality through real examples. Mr. Mouzouris, who is very experienced in the field and especially in the business, is very contagious, aiming at opinion and character. Very alive and keeps the audience in mind, lively and troublesome towards him. It generally has a character that makes you remember him, and this is rare and good to the t… Read more
The seminar was really perfect from every side! I am really impressed!
Pleasant and enjoyable seminar which gave us useful tips that can be used in our workplace. The time passed pleasantly and constructively through the presentation of Vassiliki. Vassiliki is very happy, positive, communicative and transmits her knowledge happily.
Very good seminar where I learned new keywords for diplomacy which I will apply immediately. The trainer was very good!
Very interesting seminar! The trainer was transmittable, enthusiastic and used very good examples
The seminar had excellent organization and communication trainer with all the participants was very good
Pleasant, informative and helpful seminar! We learned how to deal with conflicts that may arise in our workplace. The trainer was very good with a pleasant presence, positivity and at the same time transmittable!
A very interesting seminar that is worth attending. We were given targeted examples with results that aimed at solving the problems facing the listener. The trainer was communicative with a targeted approach. Simplify the subject for a better understanding of the participants and with positive energy.
Interesting and very pleasant seminar! Very practical and the new knowledge we gained will surely benefit us!
Interesting seminar that helps you broaden your knowledge in communication! Communicative, pleasant and makes you understand the importance of communication
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