There is not such a thing as Strategic Planning! Strategy is one thing and Planning is another. Yet most schools and training organizations use the term Strategic Planning adding to the already existing confusion about Strategy and Strategic Thinking.
Strategic Business Planning has evolved significantly in response to the unstable, uncertain and disruptive business environment of recent years. This change is mainly due to the recognition that traditional, long-term strategic planning methods are often ill-suited to navigating today’s fast-changing business.
In 28 years of management implementation consulting career, I was often challenged by the statement by many clients in all sectors that their business is different and more complicated than that of others and therefore their issues and challenges are complex. Actually, 2 out 5 business owners have stated the above one way or another.
Persuasion is vital to achieving great results and is not about promoting products to customers, but about understanding their needs and presenting solutions that really address their “pain points”.
I have spent almost my entire career-27 years now, in executive management and professional training and management consulting.
Everyone involved in business today recognize that the territory is filled with Uncertainty. But what does this really mean?
The truth is that the pandemic has highlighted that the way and methods that many companies/organizations are using to serve customers is bad and that they have long since moved away from impeccable or even basic customer service.
Professionalism is what is required from all of us in all professions regardless of position, and it is what often comes and negatively affects our professional life and we end up having undesirable results.
Social networks are part of our lives, as it is an excellent communication channel that we can use for us or against us. Everything we post conveys messages and shapes our image or the company’s we work for.
Conflicts in the workplace are nowadays a daily occurrence and for this very reason it is necessary to have a structured process/strategy about conflict resolution by superiors and human resources department.
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A seminar that gives a basis for the real issues that arise in sales. The communication between the trainer and the participants was very good. Questions and issues were resolved that were not previously taken into account and will help sales immediately. I was also given phrases and keywords. The trainer was very sociable and pleasant.
Very remarkable programme! It offers useful knowledge on human resource management issues. Also through group activities and realistic examples / exercises made during the seminar, we were given guidelines on how to deal with such incidents. The targeted structure and the excellent knowledge of trainers were the main benefits. Thank you!
The seminar was very interesting and targeted. The trainer had personal contact with all participants.
It was very efficient. I have more knowledge on how to deal with conflicts and disputes in the workplace!
Very interesting and it enabled me to view the phases of change positively
Perfect seminar! There was information and reminders on sales techniques. I give 10/10 to the trainer!
Very good and educational seminar!
It was a very constructive seminar.
Very interesting, right on the topic and very essential. Very good coaching abilities from the trainer, thank you very much!!!
Very interesting seminar. We learnt the ways so that we can achieve our goals with diplomacy, reliability and discretion.
A very helpful seminar with points to develop properly mindset regarding the people and cultures of organizations. We learned and developed a mindset on how to manage people effectively in a company. The trainer was very motivating.
It was an excellent seminar that gave us the opportunity to have a very constructive dialogue with people from different places, different professions and ages. The trainer of the seminar was very positive and kind and gave us practical ways to manage anger, stress and tension.
Very real seminar!! The time was as long as it took to keep our interest high. The trainer was excellent and very transmittable!!!
Impressive seminar! Excellent trainer!
Very informative and helpful seminar regarding communication skills. We gained more knowledge of how to express our feelings in a positive and polite way. The trainer was perfect!
Excellent seminar with many practical examples.
The time for this seminar was worth it, it gave me very positive messages, positive thoughts and strength. Excellent approach of the trainer, very good in the discussion and very communicative.
The seminar was very constructive, interesting and enjoyable! We enriched our knowledge and our vocabulary regarding written communication with customers and partners.
Pleasant and understandable seminar! We learned practical methods and techniques for effective written communication.
Very good seminar! The trainer was direct and transmittable!
The seminar was very fruitful and pleasant. The advantages of the seminar were the few people, the quiet area and the Positive Vasiliki.
Very interesting seminar which kept our interested and we did not get bored. It was very interactive with a lot of discussion between the trainer and the participants about the different issues that everyone was facing. Also, the presentation was done through tablets, which I think was very positive and enjoyable in the presentation. The trainer was Excellent! It piqued my interest with colourful slides through the presentation and videos. She had a strong and clear voice and was not at all tiri… Read more
Interesting seminar with rich material. There was a discussion among all participants and a solution to all the questions. The trainer was very well aware of the subject with a very pleasant personality! Well done!
The seminar helped me a lot on how to collect the outstanding debts from difficult customers. It was really helpful. Also the trainer was very transmittable and listened to all the participants very carefully.
Useful seminar, which helped me to see things from a different angle. The trainer used exercises and examples to help us implement in practice what we learnt.
A constructive, enjoyable and interesting seminar where there was an exchange of experiences and all our questions were answered. Vasiliki was perfect and had excellent communication with all participants.
A very constructive seminar that kept the interest unimpaired from beginning to end. Applicable in practice along with knowledge. The trainer was very positive and transmittable.
An interesting and very useful seminar from which we received the right ways of communication. The trainer was Excellent.
Very helpful training for anger management, now I can see different situations from a different perspective! Vasiliki was very good, helpful, full of positive energy and gave us many examples.
Very informative seminar. We learned how to manage our time properly and to handle the complaints effectively.
We learned about better communication and how to improve the quality of our telephone service. The trainer was very good.
The seminar was really helpful. We learned about negative and positive words / thinking and how we can manage the anger of different people. The trainer was very good – excellent!
The seminar was very constructive. I developed better communication skills and I even socialized. Very good and pleasant environment.
Very good a seminar! Very pleasant and satisfying. I have gained a lot of useful knowledge.
Well prepared seminar and it covered all stages of a Business Plan. It was interactive and flexible. The trainer was excellent, in presenting and coaching.
Very detailed and explanatory seminar with methods and ways of dealing with debtors. Real examples were presented for a better understanding. The trainer was very good.
The seminar was very well organized with flow and we enriched our knowledge which will help us in the future. We got very important information and perfectly understandable. The trainer was contagious about everything she had shown us.
Excellent seminar with clear examples
Very good and educational seminar!
Very informative and interesting seminar!
Well organised and very well presented seminar! We really learnt how to build a Business Plan step by step.
The seminar was pretty clear with a trainer full of energy and knowledge about the subject taught. The direct communication of the trainer stood out .
Through this seminar we learned about the definition of thought and action, the change of attitude and the change of perspective. The trainer was very good with a positive aura + energy and very explanatory.
Through this seminar we learned the correct explanation of the laws, practices and accounting of a warehouse modes. The trainer was very explanatory with a very good interpretation of the seminar subject.
Dynamic Programme on HR issues from where I have learned and understand better the use of KPI’s and how they are measured. The trainer was dynamic and enthusiastic.
It is a seminar based on real facts and smart tips that help both in personal and professional careers to become better. We learned a lot of things we can do in our work to be better and more helpful. Ms. Vassiliki is a very happy and positive person who communicate right what she wants to present to you. She is a right professional !!!
Very interesting seminar! We were given very helpful advice immediately applicable to any type of business
Interesting and fun seminar! Our trainer shows how to do in practice what we learned. An excellent combination of theory – practice.
The trainer was very good and very transmittable! Excellent seminar in its entirety!
Explanatory seminar where we learned new things on how to improve our written language. The trainer was positive and communicative.
The seminar we attended today was very interesting and very useful especially in the way of managing different people. At the same time, we learned several techniques that we can be applied through proper organization and tactics. The presentation of the material was great through the pleasant and great personality of Mrs. Christofi.
Excellent practical seminar where we got very useful knowledge that can be applied in everyday life. There was participation and discussion by all the participants. The trainer was Excellent!!!
I am amazed by the Leadership Workshop. Usually I am not easily surprised, but today I was !!! So much concentrated knowledge and direct transmissibility by the highly experienced trainer Mr Mouzouris, step by step guiding us to understand everything we need to change in order to achieve every goal we put into our minds!! Bravo! I recommend it highly!! The highest level!
Very helpful, a specialized seminar that encourages everyone individually to develop in their professional and personal place. We shared ideas that will help us develop our thinking, expression, confidence and extroversion to improve our communication skills. Ms. Christofi was very transmittable, pleasant and well-informed on the subject of the seminar.
Positive development in communication skill. We learned new communication techniques. The trainer was very good.
Very informative and supportive seminar which lays the foundations for further deepening of ISO 9001: 2015. There was proper organization and structure of the content. Mr. Mouzouris was clear and very transmittable.
Very helpful about discovering what is good communication, learned about soft skills and new ways of thinking. There was a lot of practicing. The trainer was young and close to our age and that made thinks more understood. She was very helpful, communicative and passionate with her work.
Very good seminar and very helpful not only for business but also in personal sector. The trainer Mrs Christofi was very good, transmittable and helpful.
Helpful, motivational seminar that helps you improve yourself. We received detailed information that were very well explained and examples that helped us understand better the material. The Trainer was Excellent!
The seminar included elements that will help us change the wrong things and views in order to be more efficient and calmer in our professional workspace. We learned about managing our time, our space and the negative people in our workplace. Vassiliki was Excellent, contagious and with humor!
It was well organized, and the trainer sufficiently qualified and explanatory
Very constructive seminar on how to solve problems at work and not only! Excellent Mrs. Christofi.
Very constructive and powerful seminar for my business. There was a lot of interest throughout the seminar and was not tiring at all.
The programme was very well structured and timely. The material was very clear with case studies and active participation by all. The trainer was very communicative and knowledgeable on this subject.
Very good seminar! I gained many new skills and it helped me understand how to properly communicate my image and my professional profile. Actually there was no disadvantage to this seminar.
Very interesting. We were given solutions / suggestions on many issues that concern our everyday life, both at a professional and personal level. There were many examples to get a better understanding of the subject. Both trainers were very contagious .
A detailed and interesting seminar where we learned the right ways to deal with ourselves and others. Ms. Vasiliki was very pleasant and with positive energy!
Through the seminar of Secretary Personnel we learned more things than we knew! Excellent trainer!
A seminar that taught me ways of how I can deal with difficult situations in telephone customer service. The trainer was very good and transmittable.
The best programme, it covers everything. There was organization and the trainer was very remarkable and professional. Transmitting person, fully trained. Vasiliki is one of the best trainers I have met so far.
Very interesting seminar that gave me practical tools in order to know how an internal audit is carried out. The excellent trainer gave us good examples in order to understand all information given.
Great Programme! It had a clear purpose and the trainer was an expert of the certain field.
Through this seminar we have learned a lot about tackling the problem of bad debts. I hope we evaluate them correctly! The trainer was very positive, helpful and with a lot of knowledge on the subject.
Descriptive seminar! Excellent Seminar!
The summary of the seminar was focused on the key aspects of customer service in a very detailed way. We were given guidelines on how to handle the customer better an also we were given positive words that can instantly enhance our communication with the customer.
The trainer was very well qualified of the subject, very friendly and her approach made me have more interest in the subject
Very constructive and interesting programme. The trainer was very transmittable and was aware of the subject very well!
Excellent Seminar. We learned how body language can affect your business & personal relationships, how we can present ourselves and how we can achieve our goals though non-verbal communication. The trainer was Excellent!!
A very good seminar, there was discussion between all participants, and we were given useful advises. The trainer was very contagious.
Excellent seminar. Now I can focus on my weaknesses and enrich them with the techniques I learned today. Ms. Vassiliki with the enthusiastic way she presents, it is impossible not to keep your interest. The seminar was great but also fun and this is due to the trainer who was Excellent!
A very helpful seminar in order to be able to handle your anger. Immediate and in-depth implementation with real life case studies. The trainer was excellent!
Understanding seminar related to the ISO and its procedures. Mr. Mouzouris was Great and fun with excellent knowledge on the subject.
Excellent program that gives all the necessary supplies to the participant in order to develop both in personal and professional level.
The trainer was very well trained. The seminar was notable and useful
A very transmittable seminar with very good examples. I got answers and ways on how to deal with customers who do not pay or do not comply with the agreed. The instructor was great, and he knows exactly what he is teaching.
The seminar was very useful. It helped me thinking more positive and how to control my anxiety. Mrs. Vasiliki is very kind, positive and she gave us a lot of tips! Thank you very much Vasiliki!
Informative, clarifying and clear seminar for better understanding and easier ways of taking minutes. There was proper information and explanation of various points which will help us more effectively. Ms. Vasiliki was Excellent, transmittable, very dynamic and with humor!
It was a very useful seminar showed us how we can better manage issues and behavior in the office. You learn how to share your jobs, set up a program and also how to deal with your work differently and more positively. Ms. Vasiliki is very pleasant and contagious. It made me see a lot of things differently and not just for my job.
Interesting and very helpful seminar for difficult situations!
The seminar was very constructive, it provided us with many examples that will help us apply what we have learned. Vasiliki was very communicative and kept our interest until the end. She strengthened the presentation and the theory with examples and achieved the purpose of the seminar to the fullest.
Great presentation from an excellent trainer!
An interactive and enjoyable seminar, there was an exchange of views and we were given several examples. The trainer was very happy and passionate with what she was doing and answered all our questions.
Well organised seminar! It made me aware of things that I was not familiar and methods to implement them. The trainer kept the interest throughout the seminar.
Informative and enjoyable, many important work issues were covered and widely analysed. The trainer encouraged us to participate, making the training more enjoyable and effective! Ms. Christofi was pleasant, understanding and in her own way made us all participate and express ourselves!
The Knowledge that was transmitted through the program is incredibly useful for those who want to become more efficient and useful in their work. It is worth attending this program.
I found extremely useful the teaching materials through this seminar, so that I am more organized and efficient in my work. The trainer was Wonderful!
The Programme was excellent, understandable and with many examples. It will help me to be properly organized in my work. The trainer was very friendly, happy and presented us with many examples which helped us to better understand the material.
Very useful, it helps to understand the meaning and mechanism of Marketing. Very good trainer!!!
Very Helpful seminar that taught us how we can handle and manage stress with the right way. The trainer was very good.
Very good seminar! The main advantage was that the trainer entered immediately in the main subject of the seminar without superfluity.
Leading professional training and management consulting firm based in Limassol, Cyprus.
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