Sales Coaching at HEALTHPHARMA

2017 03 20 Conicon Conicon Blog Yiannakis Mouzouris' blog posts

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Team spirit and mutual trust are build through the development of mutual benefit relationships which requires 5 major steps:

1. Define and agree on the objectives / desirable results.
2. Agreement on the resources / means and potentials which will be required to succeed the goals.
3. Systematic guidance.
4. Reporting & accountability.
5. Performance implications. When the desirable results are succeeded there are positive effects (motives). When the desirable results are not succeeded then there negative effects (in the relationship there are agreed from the beginning several disincentives).

If the above framework is implemented effectively usually the objectives/targets are succeeded and in some occasions are even more than just successful.

Contact us for further details and information.

Yiannakis Mouzouris
B.Sc. Mech. Eng., M.Sc. Mgt
Business Consultant / Trainer

« We learnt in practise how to handle effectively conflicts and customers anger - Commencement of the Office Management Programme endorsed by the Institute of Leadership and Management, UK »

Testimonials

The seminar was informative, clear and very useful for anyone who has a leading position. It provides participants with basic but simultaneously very useful knowledge for the design of a business plan aiming to achieve business goals

Maria Papaleontiou, Orthodontic and Pediatric Dentistry Kokkinos

The seminar was educational and has given new horizons to the relationship between the superior and the subordinate. Determining the principles and measurable criteria for staff evaluation as well as the evaluator’s behaviour. The trainer was very well trained and transmittable.

Yiannis Frangou, Iera Archiepiskopi Kyprou

Very detailed and informative seminar with many examples and analysis on the methods of debt collection.

Nikos Hadjiioannou, Antenna Ltd

The programme was very well structured and timely. The material was very clear with case studies and active participation by all. The trainer was very communicative and knowledgeable on this subject.

Demetris Fylactou, Cyprus Red Cross - Nicosia Branch

Very helpful seminar, very interesting and very important for someone who has difficulty in communication. It helped me a lot in improving my writing skills.

Gloria Kallis, Kapnos & Sons Transport Co Ltd

Constructive seminar with guidance on the correct way of communication / collection of debts. The trainer was very good and helpful.

Yiota Ellina, A.C.C. Allnet Solutions Ltd

Very good and practical seminar! It will help me a lot both in my professional and my personal life.

Michael Koutsoudis

Very interesting seminar! Vasiliki was very transmittable, positive and encouraged the exchange of views.

Georgia Adamantou, Eureka Ltd

The seminar was very educative and was approaching in a positive way, how to effectively handle conflicts. We learned how to think positive within this situation, and we used many examples. The trainer was very knowledgeable and positive character I will definitely choose to participate another seminar with Vasiliki!

Dimitra Tsioli, Cleverpath Holdings Ltd

Very good and useful seminar with many real examples and role-playing. The trainer was very good.

Joseph Matlezos, Cyfield Development Co Ltd

Very constructive seminar on how to solve problems at work and not only! Excellent Mrs. Christofi.

Elli Michaelidou Hilton Nicosia Hotel

The seminar is well organized and the notes provided are complete. I consider the seminar’s advantage of the exercises done during the seminar. They give a better understanding of the content. Booth instructors were with transmissibility and enthusiasm for the subject they train.

Andri Hadjigeorgiou, Open University of Cyprus

Clear and effective seminar!

Elena Kyriacou, Andrelia Paphos Ltd

Very useful seminar that taught us how to manage anger and deal with various issues. Vasiliki was Perfect!!!

Andreas Michaelides, FIXMOR LTD

Very interesting and explanatory seminar where we learned useful information for the collection of outstanding debts. The trainer was very good.

Christina Vogiatzi, Infocredit Group Ltd

Very interesting seminar with constructive examples and very good material. The trainer was a very well trained and very optimistic person.

Maria Parmaxi, CYP - CANA ALARMS LTD

Very useful, it helps to understand the meaning and mechanism of Marketing. Very good trainer!!!

Marianna Asprou, Aeneas Hotel Ltd

An interesting and constructive seminar which enriched our knowledge and skills. The trainer was very good.

George Ambrosiou, Cyfield Development Co Ltd

Vasiliki was amazing. She gave us very valuable secrets about body language, I’m leaving very excited and happy and definitely wiser!

Andri Yiakoumi

Constructive seminar where we learned about the recognition of behaviors, proper dealing and handling of problems and people. The trainer had immediate contagion and there was a pleasant environment.

Markos Markou

Satisfactory seminar that met my expectations.

Valentina Dionysiou, Eurosure Insurance Company Ltd

Excellent seminar! We learned not to be unsafe and truly love ourselves.

Maria Onisiforou, Harris Kyriakides LLC

The excellent trainer identified any weaknesses in the office organization section as well as the way of behaviour towards others and gave us practical ways to deal with them.

Androulla Theodosiou, Kapnos & SonsTransport Co ltd

Constructive seminar and very essential!

Mary Katsioloudes, Welfare Association for Persons with Mental Disability

Excellent presentation and pleasant environment. We have adopted many suggestions given to us on how to improve the quality and skills of our work. The trainer was great! 10/10 !!!

Maria Christou, OAY

Through this seminar we learned about the definition of thought and action, the change of attitude and the change of perspective. The trainer was very good with a positive aura + energy and very explanatory.

Katerina Stylianou, DELIKATE / K.S. Pittis

It was very enlightening and informative seminar! It gave me practical solutions to deal with the problems we face.

Maria Kakoullou, Intership Navigation Co LTD

Very interesting seminar which helped us to easily capture the techniques and methods. The trainer was very pleasant, informative and communicative.

Athinoula Ellina, Cyfield Development Co Ltd

Very informative seminar. We learned how to manage our time properly and to handle the complaints effectively.

Eva Vourka, Larnaca Sewerage Board

Interesting, effective and timely seminar! The trainer was an expert of the object and the material is very good.

Christodoulos Demetriou, Pomico

The seminar was very informative and made for a variety of industries. There was a friendly approach, it was not boring, and examples were presented through personal experience. The trainer was excellent, positive, functional, communicative and gives her attention to everyone.

Dona Englezaki, AP MARINE ENVIRONMENTAL CONSULTANCY

A very satisfactory seminar for the amount of time we had available to us, with many examples and the strong presence of the trainer who is very capable and descriptive in the presentation.

Michalis Alexandrou, AMS BOX - MAKING FACTORY LTD

A very constructive seminar that kept the interest unimpaired from beginning to end. Applicable in practice along with knowledge. The trainer was very positive and transmittable.

Kostas Tsangaridis, Iera Archiepiskopi Kyprou

Informative, instructive seminar with structure that had enough information for implementation and improvement in my workplace. The trainer was transmittable, enjoyable and very understanding.

Eleftheria Delli, The Mines Service

Very interesting seminar where there was communication between everyone. The trainer was excellent.

Athena Kyriakou, A. POTAMITIS MEDICARE LTD

The seminar was very interesting! It helped me understand some things (such as body language, or stress management) that was difficult for me to manage. Also I think I can cope better with the colleagues, superiors, clients

Elli Christou, Vassiliko Cement Works Public Company Ltd

Pretty helping seminar for today. I left with satisfaction by solving several concerns in various sectors.

Chryso Argyrou

Great seminar! The information of the seminar can be used even outside of the workplace! The trainer taught us that each person has a different character and the best way to avoid conflicts is to communicate

Antonis Constantinides, X. A. Papaellinas Trading Ltd

Very good presentation by the excellent Mrs Vasiliki Christofi!

Sotiris Fanaris, Water Board of Larnaca

Constructive seminar! Excellent

Elina Pavlidou, Life Centre

Excellent Seminar! I met other professionals in the field and we exchanged useful ideas and experiences.

Despo Stylianou

Excellent and very useful seminar. We have learned very well things that will definitely help us in our work.

Onoufrios Nikolaidis, Mitsides Public Company Ltd

Very educational seminar! Short and concise! In enriched my knowledge and I met people from other sectors, with ideas that can help my company.

Stylianos Dimitriou, D.TH Dimitriou & Co LTd

The seminar was very good and constructive! We were given many tools that we can use directly in our workplace. The trainer was great, transmittable and used many examples and exercises.

Phaedra Iakovidou, Lifepharma (Z.A.M.) Ltd

Excellent seminar with classification and promotion of knowledge.

Nikos Bekiaris, Ewald & Makis Ltd

The seminar was fully informative.

Christiana Christofi KEDIFAP LTD

The trainer was really transmittable! The seminar gave me satisfactory material that is going to help in the future.

Marios Prokopiou

Mr. Giannakis, hello. I am Christos by UMAR and I was in the seminar today. I came in very bad mood, as I went to previous seminars, but your way, your transmissibility, your mood and your knowledge made me want the seminar to keep going. With such people like you, Cyprus has a future. Congratulations!

Christos Themistocleous, UMAR WSR

Very interesting and useful seminar, in simple, understandable language and many practical examples. The trainer was very good.

Kalypso Sepou, Research Promotion Foundation

The best seminar! We learned many interesting and practical ways of how to improve our work and even our personal life. Ms. Christofi was lovingly, concise, polite and very good in her presentation.

Eleni Kola, Es Vascular Ltd

The program was extremely interesting and informative. There was participation by all, examples of situations and a good flow of information. Both trainers were contagious.

Stephanie Marangou, Trilogy Limassol Seafront Ltd

Vasiliki gave us examples to understand everything she said in the seminar and practical ways to apply them to our clients. Even if I have gone to many seminars I learned many useful things I didn’t know till today.

Alkisti Nikolaou, MNS Interlink Construction & Development Ltd

Interesting and well performed seminar. Mrs. Christofi was very contagious and gave us many of her knowledge based on the subject.

Vasos Georgiou, ES Vascular

Positive development in communication skill. We learned new communication techniques. The trainer was very good.

Periklis Panayiotou MCTC Marine Ltd

Perfect seminar that gave us many solutions. The trainer was very good.

Constantina Michael, POMICO

Very good and educational seminar!

Sergios Sergides, Welfare Association of Persons with Mental Disabilities

Targeted seminar with very nice examples. We have learned how to use in practice everything we have learned and how to think properly for the good of our Company. Mr. Mouzouris was very explanatory and he answered all the questions we had during the seminar.

George Apostolidis, A&A Apostolidis Contracting Company LTD

We learned about the basic knowledge / techniques of secretarial staff. The advantages of the seminar are that it has shown us how important the role of the secretarial staff is. The secretary is the image of every business. We have been given useful material, which can improve the quality of our work and our daily lives. Vasiliki was very helpful and contagious. She was kind with nice energy. I will make sure to attend other seminars that interest me with Vassiliki!

Anthi Vlachou, GNORA Communication Consultants

Interesting seminar where we gained more knowledge for telephone customer care. The trainer was very good.

Nicos Makrides ACMA Trading Ltd

Very good seminar with interesting content. We saw practical examples beyond the theoretical part. The trainer using simple words rather than complex terminologies managed to transmit knowledge.

Chrystalla Karagiorgi, Cablenet Communication Systems Ltd

The advantages were too many, but I think the main thing is the registration at a later stage to the Organization in UK, that is in itself a goal for me.

Vasiliki Omirou AN.O CONSTRUCTIONS & DEVELOPERS LTD

Very Good Seminar, to the point. The trainer was excellent!

Christos Giasemi, National Bank of Greece (Cyprus) Ltd

Just to the point!! Very good seminar and excellent trainer!

Maria Karayianni, IGK Hair & Body Products Ltd

Very clear, well prepared seminar that made me understand what ISO 9001 is. Due to the functional number of participants (not very big) the dialogue was even more effective. Very good trainer!

Marios Vasiliou, IONA SHIP MANAGEMENT LTD

This is a comprehensive seminar on the subject. In this das, where “impersonal” / written communications are becoming more common, the need for effective and accessible communication that conveys positive emotions to recipients is absolutely essential. The trainer was impeccable, approachable and experienced.

Andreas Prastitis, Cyprus Energy Agency

Very informing program with training around the field of HR with simple and understandable examples. Both trainers are excellent.

Angeliki Nikiforou, RIK

The seminar was effective, concise and informative. It analysed in an enlightening way how to deal with disagreements and that how anyone can face the quarrels in the workplace. The trainer has solved our all our questions and gave us solutions.

Andria Balaoura, Parga Trading Ltd

I learned to make my vision reality by defining and achieving objectives and by improving my management skills.

Aristos Aristotelous, A. Aristotelous Construction LtdA. Aristotelous Construction Ltd

Energetic, Interesting, opportunity to discuss and interact, Practical well documented and presented. In addition the seminar was not boring at all!!! (not easy to find in seminars).

Evi Mina, N.P. Lanitis LtdN.P. Lanitis Ltd

Very interesting seminar! We received very clear points and a lot if tools were given on how to deal with difficult situations in the workplace. The examples given were even clearer and easier to applied Mrs. Vasiliki was very transmitable and kept my interest during the whole day.

Alexandra Antria Zivana, Smile Lab Nicosia

Inspirational seminar and worth my time, there was clarity on practices that have been forgotten. The trainer was straight to the point, well presenter, enthusiastic and well aware of the subject.

Emilia Nikolaidou, A. POTAMITIS MEDICARE LTD

Very well organized, Informative, pleasant and the Interactive part really helped. Vasiliki has been amazing, 7 hours have gone by extremely fast. She was just perfect!

Eftychia Athanasiou, GK & S Transportation & Services Ltd

Perfect! Very educational seminar and I’m sure that it will help me very much in the future.

Solos Solomou, CS & L Aluminium Industry Ltd

Very constructive and more specific, the reference to various examples as well as some samples (templates) which have been shared during the Seminar was important. The trainer was very good and interactive.

Phaedra Iakovidi, Lifepharma (Z.A.M.) Ltd - MSJ Group

Very Helpful and detailed seminar with many examples and enough material. The trainers are very good.

Elena Kattou, QUALITY GROUP LTD

The seminar was amazing in a pleasant and positive environment. We learned ways to communicate both about our workplace and our personal lives. We also learned that it is necessary to give value ourselves and dedicate time to us because we can and we deserve it. The trainer was amazing!

Maria Christodoulou, Cyprus Stock Exchange

Seminar was interacting between both the audience and the trainer. We were showed different prospective and view on how to communicate. The trainer was professional, polite and knowledgeable.

Artem Klyuev MCTC Marine Ltd

There were many examples and a nice discussion took place. In this way we were given an opportunity to hear different opinions from different types of companies

Maria Papaleontiou, Orthodontic and Pediatric Dentistry Center P.N. Kokkinos

Very good seminar! The trainer was really transmittable and used real life examples and case studies. The presentation way did not let it become boring.

Michael Constantinides, Ocean Basket Franchise Ltd

The seminar was great! It helped me recognize my mistakes and work on them in order to improve myself. I gained confidence and the right bases to improve my personality.

Melina Lee Demetriou, Melenia Designs Ltd

Interesting seminar, where we were given very good tips that will improve my communication with the customer! Ms. Christofi was very communicative and gave us many examples.

Natasa Papathoma, C.A. Papaellinas Ltd

Perfectly designed and very careful to the presentation. It was simple in lecture and easy to understand. The trainer of the seminar was an expert and very transmittable.

George Piperidis, K. Kythreotis Public LtdK. Kythreotis Public Ltd

Very constructive and informative seminar! It will help me a lot.

Spyros Spyrou, MedPool Ltd

The Seminar was perfect and informative. We have learned new ways of dealing with hard work. Brief content with a clear purpose and method. The trainer was very informative, helpful.

Eleni Kola, ES VASCULAR

A very helpful and explanatory programme. It made me understand and set my main goals and highlight the important ones. The trainers were very explanatory and gave us many examples. Always willing to listen to us and answer questions.

Elina Georgiou, Columbia Columbia Hotels & Resorts Ltd

Very good and helpful seminar where we were presented with several examples with photos and videos in order to better understand. The trainer was very good and transmittable.

George Stavrinou, KRYPTO SECURITY CYPRUS LTD

Excellent seminar helps greatly every warehouseman. I gained more knowledge about product storage. Mr. Mouzouris is one of the best trainers.

Panayiotis Antoniou, Elincou Diagnostics

I consider that this is one of the few seminars / programmes I have participated and gained knowledge on a theoretical level. There were exercises, case studies and discussions that could help me apply what I learned. The trainer was very good at communicating through examples, which helped us to retain the information / knowledge we acquired.

Chrystalla Demetriou, Krypto Security Cyprus Ltd

Very good and useful seminar that will greatly help my job. We learned new knowledge with the correct explanation.

Yiannos Avraam, Brainstorm Ltd

The seminar was focused on the target (Change or die)

Helen Vriki, CYTA

Very helpful seminar where we learned many new ideas for collecting debts. The trainer was very good and communicative.

Angela Andreou, AGGELIDES, IOANNIDES, LEONIDOU DEPE

Constructive seminar on professional and personal level. Educational, informative and well understood material. The trainer was Excellent. Very communicative and she presented to us very good examples.

Julia Panagiotou, Trident Trust Company

The seminar was very constructive. I have learned ways of how can manage better my work, my colleagues and the clients. The trainer was Excellent!!!

Elena Poullou, KES COLLEGE

Very interesting seminar and useful for both our daily and professional life.

Andreas Florides, ITTL Trade Tourist & Leisure Park Plc

I believe that the programme in its entirety was very well structured. It has enriched me with too much knowledge and I am sure that it has enhanced my skills both personally and professionally. The two trainers of the programme are very well trained and very transmittable. I can confidently say that I will return to my company with more appetite and desire to work and to offer with all these I gained from the programme. Finally I feel happy that I was able to take part in the programme because … Read more

Peter - Andreas Hatzikostas, Troodos Development Company

The programme was very educational and productive. There was interaction and effectiveness during the programme. The trainers were communicative, interactive, explanatory, collaborative and fair.

Georgia Vasilaki, RIK

A very constructive program where we learned new information / knowledge, techniques that can be used in our everyday life at both professional and personal level. The trainers were very instructive and not tiring. The way of presentation is what keeps your attention and understand better.

Christine Chrysanthou, Cybarco Development Ltd

The way of teaching facilitated people who do not have academic knowledge on Human Resource Management. Interesting topics with easy practice.

Despo Andreou, Pyrgou Vakis LLC

Interesting, rich with very important information about Effective Office Management. Rich in quality information with active participation of all participants. The trainer was very good, knowledgeable, positive and very contagious.

Demetris Fylaktou, Cyprus Red Cross, Nicosia

Constructive, pleasant and well organized seminar! I am impressed!

Stelios Georgiou, Xenia Tsolaki Metaxa Private Institute

Sales Coaching at HEALTHPHARMA

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