Culture of Excellence Development Programme. The 7 steps in action for Leading European Manufacturing Exporter

HOW CONICON SUPPORTED THIS PROJECT:

The development of a culture of excellence is something very crucial and important in order to achieve the organization’s strategic and corporate goals.

The Culture of Excellence Development Programme implemented at a leading European manufacturing exporter consists of 7 stages:

Clear formulation of the vision and values with the involvement of everyone within the organization. This can be achieved through structured workshops in which the Management and other staff would take part.
Interpretation of the vision and values in a language that is understandable by everyone within the organization.
Drafting of a Workplace Code of Conduct. This can be achieved through structured workshops.
Identification of change “fans” in all organizational levels.
Design a two-way and efficient communication and feedback system.
Design and implementation of metrics(climate survey, observations tracking) initially to determine the baseline(where are we today) and afterwards to measure improvement.
Design and implementation of practical actions for daily reminders, energizers and rewards for the implementation of the Code. This includes daily behavioural actions as well as visual aids such as posters, charts etc.

Such a program takes 6-9 months in order to be designed and implemented in an organization that consists of 150-200 staff members. It’s important to mention that the commitment and involvement of Top Management is essential!

Seminars & events

Events in April 2024

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Testimonials

Very interesting and explanatory seminar where we learned useful information for the collection of outstanding debts. The trainer was very good.

Christina Vogiatzi, Infocredit Group Ltd

Inspirational seminar and worth my time, there was clarity on practices that have been forgotten. The trainer was straight to the point, well presenter, enthusiastic and well aware of the subject.

Emilia Nikolaidou, A. POTAMITIS MEDICARE LTD

Very helpful seminar where we learned ways to evaluate our personnel performance. I highly recommend it. The trainer was excellent.

Louisa Efstratiou, Beltirange Investments Ltd

Very enlightening seminar from which I received many useful information. There was a discussion between all participants and that made the seminar enjoyable and not boring. The trainer was impeccable as always.

Rodoula Marathefti, Z & X Mechanical Installation Ltd

The seminar was interesting. We got valuable guidance about how to get better with running our office and how to improve of ourselves. Mrs. Christofi was very helpful, always correct and polite and was able to hold out attention constantly – Excellent!

Irene Agathocleous, Z & X Drivers Rentals

Very constructive and more specific, the reference to various examples as well as some samples (templates) which have been shared during the Seminar was important. The trainer was very good and interactive.

Phaedra Iakovidi, Lifepharma (Z.A.M.) Ltd - MSJ Group

Attentive seminar by an excellent trainer who knows how to raise interest of participants

Rodoulla Spanou, Ocean Basket Franchise LTD

Very helpful and useful seminar for everyone. We were given practical tools to boost our confidence which will certainly benefit us in our personal lives but also in the advancement in the professional field.

Michael Matsoukaris, CYTA

Effective in terms of applying what has been said in sales. The trainer was very good. My approach as a traditional sales woman was overthrown.

Evi Panayiotou, Andy Spyrou GroupASG (Andy Spyrou Group) Ltd

A very helpful and informative programme for people involved in leadership / human resources management. Comprehensive and simply worded. Structured in a very informative way for the participants. Mr. Mouzouris presentation was very good, understandable and in a way that kept our interest at a high level.

Fivos Xenofontos, PFA Cyprus Holiday Homes

Educational and informative seminar in terms of value and how to implement KPIs in each organization. Several examples have been given which have helped us understand the meaning and significance of the implementation of KPIs. The trainer was very qualified, transmittable and experienced in the subject.

Anna Georgiou, Larnaca Sewerage Council

Very informative and supportive seminar which lays the foundations for further deepening of ISO 9001: 2015. There was proper organization and structure of the content. Mr. Mouzouris was clear and very transmittable.

Vassilis X 'Pantelis, Avraam Pittakis & Sons LTD

The seminar was remarkable and very helpful in the improvement of our debt collection way.

Stephanos Stephanou, Aphrostrom Ltd

Vasiliki was amazing. She gave us very valuable secrets about body language, I’m leaving very excited and happy and definitely wiser!

Andri Yiakoumi

We got interesting and important information, such as information on how to be developed in our field. The trainer was very good and gave us many examples. All of the questions we had were solved through the presentation of the seminar.

Sofia Pikki, ALtius Insurance Ltd

The subjects of the seminar were appropriate and covered all my needs. The trainer was organized and prepared, expressed himself clearly and created a pleasant atmosphere.

Aikaterini Stogianni, Agios Stefanos Foundation

The seminar was really good, very useful and I gained a lot of additional knowledge.

Eleni Charalambous, X.A PAPAELLINAS TRADING LTD

Helpful, motivational seminar that helps you improve yourself. We received detailed information that were very well explained and examples that helped us understand better the material. The Trainer was Excellent!

Eleftheria Kyriakou, Leo Patriotis

Informative, clarifying and clear seminar for better understanding and easier ways of taking minutes. There was proper information and explanation of various points which will help us more effectively. Ms. Vasiliki was Excellent, transmittable, very dynamic and with humor!

Elena Demetriou

I have enjoyed participating in the Business Management Programme of the Institute of Leadership and Management through Conicon. It helped me a lot in my professional life. The certificate I obtained is considered an asset.

Chrysostomos Kallis, 2 Serve (Airport Services)2 Serve (Airport Services)

Comprehensive, informative and very useful seminar!

Aikaterini Koutsogianni

The seminar was very interesting and helped us understand the best ways on how to promote our products and where we should aim best. Also, we learned how to empower our self-confidence. Mrs. Christofi was very nice and polite.

Margarita Efthimiou, MS Jacovides Group

Energetic, Interesting, opportunity to discuss and interact, Practical well documented and presented. In addition the seminar was not boring at all!!! (not easy to find in seminars).

Evi Mina, N.P. Lanitis LtdN.P. Lanitis Ltd

Interesting, effective and timely seminar! The trainer was an expert of the object and the material is very good.

Christodoulos Demetriou, Pomico

Very useful seminar! We learned how to approach debtors and to achieve our goal without insult or annoy them.

Chrystalla Stroggulou, Epaminondas Korakidis LLC

The programme was very well structured and timely. The material was very clear with case studies and active participation by all. The trainer was very communicative and knowledgeable on this subject.

Demetris Fylactou, Cyprus Red Cross - Nicosia Branch

The seminar was very helpful, targeted rich material with many examples, “to the Point”. Ms. Christofi was very good and professional!

Iria Kyrou, Bank of Cyprus

Very interesting seminar by a highly experienced trainer!

Nicos Loizou, Gusto Barista Ltd

The seminar was excellent! Very well organized, transmittable and collective!

Evangelia Pouki

Through this seminar we learned how to review some of our habits. 1 give 5 Stars to the trainer she was amazing.

Panagiotis Gouras, Prenza Ourania

To the point!

Georgios Stavrou

Very comprehensive seminar and with easy and practical tips that are applied immediately. The trainer was Amazing!

Eftychia Christofi-Andreou

The seminar was perfect, what i have learned about the Body Language will be useful for me forever. Vasiliki is an amazing trainer, I attended another seminar recently and she is just amazing at what she does!!!

Nicolas Kouros, P. L. Novocer Agencies Ltd

Very efficient, I believe that I gained a high educational skills on the topic. Excellent trainer, he knows the subject. He used very good examples on various subjects.

Christos Demetriou, PWC

Great presentation from an excellent trainer!

Maria Andreou, PARADEISIOTIS LTD

Clear and complete seminar. There were presented right ways of dealing with conflict situations with customers.

Savvas Kattamis, Gemanalysis Ltd

Pleasant seminar! The trainer was very good and gave many examples for better understanding. Surely the knowledge will be very useful in all areas of my life.

Despo Andreou, Pyrgou Vakis LLC

The seminar was very interesting, something different from that I personally gained countless new knowledge which I will now apply in my daily life. The trainer was excellent, she transmitted her knowledge and information in a simple and interesting way.

Stella Neophytou, E. Neophytou Trading Co Ltd

Very helpful seminar! Clear with regards to the subject theory and the case studies provided. Vasiliki is very transmittable and pleasant at the seminar. The practices were clear!

Louiza Constantinou

It was a very constructive seminar.

Miranda Christofi, Christofi Bros Trading Ltd.

An interesting seminar through which we learned new techniques for better customer management. There was good organization, flow, and interactivity during it. The trainer was very good.

Pavlos Michael, Cyfield Development Co Ltd

Very constructive seminar! The excellent trainer really taught us how to do a better management of our relations with customers through written communication.

Maria Hadjigeorgiou, Prevention at Sea Ltd

Very informative seminar from which we learned how to set thinks in order of what should be done. The trainer was very enthusiastic and able to transfer all the right messages.

Nikos Nikolopoulos, A.M Papakyriakou

The trainer is perfect! She can transmit the knowledge she owns. Great Seminar!

Froso Protopapa, Sewage Board of Nicosia

The seminar was very detailed and was based on interesting theoretical approaches and many real examples. It was also pleasant and Vasiliki was very transmittable, pleasant and friendly.

Andreas Konstantinou, Cyfield Development Co Ltd

A very constructive and targeted seminar with the right guidelines. We received the necessary knowledge about the subject. We have learned new methods that help the most in vocational training and education. The trainer was contagious and fully mastered and experienced in the subject.

Zannetos Zannetou, VHP

The programme was very enlightening with clear topics and very good communication. Vasiliki is excellent at what she does, she can easily transfer her knowledge and keeping us focus on the subject at all time.

Maria Grigoriou, Rudas Lab

Excellent and very practical seminar! The trainer was very transmittable and clear.

Athena Christou, M.A DOMOFIX LTD

It was a very constructive seminar.

Miranda Christofi, Christofi Bros Trading Ltd.

Very interesting seminar! We were given very helpful advice immediately applicable to any type of business

Polycarpos Thoma, Nevada Nurseries LtdNevada Nurseries Ltd

The seminar was up to the point, without any unnecessary information. It gave us the correct bases for the perfect organization of an event. Vasiliki was excellent! With a lot of knowledge, fresh ideas that combine with οur time and also very transmitable!

Elena Zafiriou, Columbia Beach (Columbia Restaurants)

“In today’s competitive business world and difficult economy, knowledge through effective education is more necessary than ever. This program has given to me personally, powerful tools in order to develop what I have learned and lead me to success both professionally and personally. The programme was very well organized / structured and Mr. Yiannakis Mouzouris is a great trainer with incredible communicability and knowledge of the subject. It was worth every minute and I thoroughly recommend! ” … Read more

Maria Papaleontiou, Orthodontic and Pediatric Dentistry Center P.N. Kokkinos

The seminar was really helpful. We learned about negative and positive words / thinking and how we can manage the anger of different people. The trainer was very good – excellent!

Rafailia Alkiviadou MCTC Marine Ltd

Great seminar! The information of the seminar can be used even outside of the workplace! The trainer taught us that each person has a different character and the best way to avoid conflicts is to communicate

Antonis Constantinides, X. A. Papaellinas Trading Ltd

Very constructive and informative seminar! It will help me a lot.

Spyros Spyrou, MedPool Ltd

Very interesting seminar! We learned how someone can recognize the sources of stress and practical ways to deal with it.

Michael Matsoukaris, CYTA

The educational program originally had specific and clear goals which the trainers managed to carry out and convey to the participants through assignments, discussion and aptly practical examples through their experience in the Management field. The program modules and the pace of the program advancement covered both the professional and personal side of the matter since the program was focused on how the human factor can drastically affect the evolution of a company over time.

Irene Manti, Marketing & Sales Department, TÜV CYPRUS (TÜV NORD) Ltd

Pleasant and enjoyable seminar which gave us useful tips that can be used in our workplace. The time passed pleasantly and constructively through the presentation of Vassiliki. Vassiliki is very happy, positive, communicative and transmits her knowledge happily.

Anastasia Hey, JW Pegasus Ltd

It was a really informative seminar! We learnt how to express ourselves differently, more correctly in the written word and to respond to emails.

Helen Meletiou

Mr Mouzouris is very effective and approachable. Very good work!!! He changed my point of view on a lot of matters.

Yiota Georgiou, Royiatiko HotelRoyiatiko Hotel

Useful and effective seminar for our work. We learned about effective problem-solving. The trainer was very transmittable.

George Constantinou Hilton Nicosia Hotel

The seminar was very interesting and constructive and I am absolutely sure that many of the things I have attained will be used in my personal practices. The trainer, Vasiliki Christofi, was excellent! She managed, from the very beginning of the seminar, to keep participants’ interest alive. She is a person with a positive attitude towards life and most importantly she loves extremely much what she does.

Natalia Ioannidou

The seminar was delivered in efficient, professional and easy manner. The trainer was very professional and efficient.

Iryna Holyntes, Pourgoura & Aspri LLC

Practical seminar with many examples! Very useful!

Marios Ieridis

Very good seminar! I gained a lot of new knowledge on Human Resource Management!

Dimitra Ttakka

An excellent seminar with a very good subject. The main advantages were the teamwork that resulted in the effective exchange of views, rich examples and the way of teaching from the excellent trainer Mr Yiannakis Mouzouris.

Andronikos Kleanthous, Kindergarten P.Β. “Smiling Faces

Vivid seminar with very good examples. There was participation by all participants.

Thekla Kassapi, Aphrodite Hotels Ltd

The seminar was very interesting. I think that it really helps the participants to develop their confidence. Very practical seminar by an excellent trainer!

Savvas Antoniou, Alexander College

The seminar was effective and I learned many useful things about the collection of outstanding debts.

Helen Christofi, KONE Elevators Cyprus Ltd

The seminar was completely informative in regards to Marketing with many examples and tools very helpful. It was clear and educative. Mr. Mouzouris was very contagious, clear and enjoyable in the presentation of the seminar!

Elena Michailidou, Conicon Ltd

Very useful and helpful seminar. It provided us with much knowledge for business plans preparation. Mr Mouzouris had a lot of knowledge and was very helpful and wonderful!

Maria Ioannou

It is an ideal human resource management programme. The trainers were impeccable and ideal for the presentation of the programme. I managed to keep our interest from the beginning to the end.

George Petrou

We have learned some tools in order to be more positive in any kind of situation. We gained lots of experience and ways to think better. Vasiliki was definitely a positive person, very friendly and helpful as well!.

Zoe Weisz, Annitak Ltd

Excellent, Incredibly helpful with positive messages and better customization of tasks for secretaries. The trainer was very good.

Irene Michael, Trachonitis Creperie

The best seminar! We learned many interesting and practical ways of how to improve our work and even our personal life. Ms. Christofi was lovingly, concise, polite and very good in her presentation.

Eleni Kola, Es Vascular Ltd

Very good seminar with interesting content. We saw practical examples beyond the theoretical part. The trainer using simple words rather than complex terminologies managed to transmit knowledge.

Chrystalla Karagiorgi, Cablenet Communication Systems Ltd

The seminar was very good! The trainer had a lot of knowledge on the topic and he was really transmittable.

Despo Stylianou, Olympic Holidays Group Ltd

Interesting, very positive. Teaching, helped us to learn more about better customer service in a pleasant environment. Excellent trainer.

Diana Oganesean, Aphrodite Hills Holiday Residences

Very good seminar! The trainer was full of energy and positivity.

Constantina Michael

The seminar was really perfect from every side! I am really impressed!

Georgia Kastori, CRIGroup Ltd

Fruitful and educational seminar. The trainer was excellent with very good transmissibility.

Mary Elia, CYTA

The seminar was excellent. Mr Mouzouris is very effective and has alerted me with regards to my future.

Christodoulos Herodotou, Oceanic Supermarket LtdOceanic Sypermarket Ltd

The seminar was constructive and not at all tiring. The trainer was very good.

Charalambos Zorpas, Palodia Community Board

Through this seminar we learned about the definition of thought and action, the change of attitude and the change of perspective. The trainer was very good with a positive aura + energy and very explanatory.

Katerina Stylianou, DELIKATE / K.S. Pittis

Smile!!! Be positive. There is always a brighter side of things. Ms. Vasiliki Christofi is the “positive energy” in person. The seminar was very helpful with examples and interesting notes. Thank you very much !!!!!

Georgia Daniel, Ch. Giovani & Sia Construction Co. Ltd

Justified, comprehensive with appropriate teaching methods. A programme which equipped me with a lot of smart tools regarding to modern business management. The effective implementation in my workplace proves the suitability of the programme.

Marios Laos, Emporiki BankEmporiki Bank

I learned several new things that I will try to apply both in my personal and in my professional life. The trainer was knowledgeable and very transmittable!

Chrystalla Maratheftis, Open University of Cyprus

Very good and substantial seminar! The trainer was excellent and very descriptive!

Savvas Aristodimou, RIK

The seminar was very constructive, interesting and enjoyable! We enriched our knowledge and our vocabulary regarding written communication with customers and partners.

Chryso Elia, DEROVA LTD – CRYSTAL SPRINGS HOTEL

Very practical and interesting seminar! Excellent trainer!

Panos Chrysostomou, Ioannides Demetriou LLC.

Excellent Seminar. We learned how body language can affect your business & personal relationships, how we can present ourselves and how we can achieve our goals though non-verbal communication. The trainer was Excellent!!

Melina Christodoulou, KRYPTO SECURITY CYPRUS LTD

Through the application of seminar material, I believe that you can apply it to your personal life as well.

Irene Koliandri, University of Nicosia

Targeted seminar on skills and practical examples. There was also practical guidance. Mr. Mouzouris was excellent, contagious, with tonal variations to gain attention.

Andros Giasemi, Remedica Ltd

Clear, essential and very useful seminar! I really did not find any disadvantage.

Maria Constantinou, Gemanalysis Ltd

Entertaining seminar! I gained all the knowledge and skills I expected.

Stamatia Evangelidou, SAS Consulting Ltd

I really enjoyed the Human Resources Management Programme! It is something I will never regret that I attended. I began to apply several information I learned in my daily work and life. For the trainer what to say, just excellent…. Only advantages I found in this Programme….

Antonis Constantinides, Χ.Α. PAPAELLINAS TRADING LTD

The Programme was very well organized, with rich supporting material and very well trained trainers.

Niki Louli, Adairport Media Ltd

Very good trainer and very good analysis.

Koula Nicolaou, Alto Cementochemica K.A LTD

Interactive and interesting seminar that made me reconsider and to see more closely small daily movements that we all do.

Giorgos Pissis, ITTL Trade Tourist & Leisure Park Plc

Very detailed and explanatory seminar with methods and ways of dealing with debtors. Real examples were presented for a better understanding. The trainer was very good.

Maria Poyatzi, ADAIRPORT Media Ltd

Culture of Excellence Development Programme. The 7 steps in action for Leading European Manufacturing Exporter

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