Training & Management Consulting

Tourism

Meeting customers’ needs and expectations through a spirit to serve culture will generate WOAOY clients where value exceeds money spent.

What we do
Consulting
Training
Testimonials
Clients

Our clients include global and local leaders in Hospitality, Restaurants and Catering establishments, Entertainment, Airlines, Cruise Ships, Amusement Parks and Tourist Attraction Areas. We focus on creating WOAOY customers through customer service and care programmes, establishing service standards and health and safety programmes, cost / benefit exercises, quality and environmental management systems and process innovation to convert customers once to clients forever.

Viability Study for a Hotel in Troodos in Limassol.
Development and Implementation of an Integrated Management System for a leading Cruise Ship Hotel Management Organization based in Austria.
Development and Implementation of Quality, Safety, Environmental and Food Safety Management Systems including a pilot Scheme for EMAS implementation funded by EU for 10 of the leading Hotels on the island.

Achieving Quality Customer Care and Maintaining Long Term Customer Satisfaction designed for a leading Holiday Village Resort in Paphos.
Promotion and Sales of Food and Beverage Outlets including cross selling delivered to a leading mountain resort.
Verbal Communication designed and delivered for the management of a Hotel in Ayia Napa.

Christiana Kyriacou, Columbia Hotels & Resorts

Very interesting, informative and instructive seminar! The trainer was fully aware of the matter so she could transmit the issue correctly.

Chris Constantinou, M.Y. Vadem Hospitality Ltd

It helped me understand better myself and where I have the capabilities to improve myself without changing who I am. I learnt new things, I learnt how to improve myself and have a peaceful day/life.

Despo Stylianou, Olympic Holidays Group Ltd

The seminar was very good! The trainer had a lot of knowledge on the topic and he was really transmittable.

Olga Mylona, Olympic Holidays Group Ltd

The seminar was very good! We learnt techniques and methods for efficient changes with real examples.

Thekla Kassapi, Aphrodite Hotels Ltd

Vivid seminar with very good examples. There was participation by all participants.

A&M Hadjichristou Ltd
Adams Beach Hotel
Aeneas Hotel
Aliathon Tourist Village
Aloe Hotel
Anonymous Beach Hotel
Columbia Beachotel Pissouri
Coral Beach Hotel & Resort
Four Seasons Hotel
King Richard Hotel
Lanitis Development (Aphrodite Hills)
Lanitis Development Public Ltd
L'onda Beach Hotel

Lordos Beach Hotel
Maritime Hotel Management
Nestor Hotel
PASYXE
Pernera Beach Hotel
Pipis Tourist Estate Ltd
SPM Napa Project Ltd
St George Hotel
St Raphael Resort
Sunotels
Tsokkos Hotel
Ξενοδοχειακό Συγκρότημα ΤΕΤΥΚ

Niki Petsidou, VMS Vessel Marine Services

The seminar was very useful and innovative. It really helps the “upgrade” of your personality. My knowledge has been improved by the educated lecturer

Michael Michaelides

Very well organized. The lecturer had valid points when answering questions and the whole lesson was very interesting.

Constantinos Agridiotis, Propet Wholesalers Ltd

Targeted seminar with a clear purpose. It was very useful that there was practical work.

Marios Christodoulou, Agrolan Ltd

The seminar was very helpful. I believe that based on what I learned I can become better. I can manage stress with various tips given to me.

Alexandrina Buceatchi, AA Georghiou Law Firm LLC

It was a very good and helpful seminar. The trained creates a very good environment, a nice atmosphere! We learnt to be more confident and to trust ourselves.