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Institute of Leadership Management UK, (ILM) Programmes
Open seminars
In-house Seminars
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Dear Yiannakis, I want to congratulate you for the seminar I attended 50 plus 1 ways for aggressive marketing. I was the trainer for many years for Universal Life and thought I didn’t need any training, but you changed my mind. The seminar was exact to the point.
Very helpful seminar for the daily evaluation of our work and for our planning with a clear and useful material. The trainer was very good with good mood and transmitability.
The trainer was really transmittable! The seminar gave me satisfactory material that is going to help in the future.
The seminar was constructive, enjoyable and interesting. We learned new things and ways to manage different situations with the appropriate approach. Ms. Christofi was immediate and Excellent!
EXCELLENT (nothing else, only this) EXCELLENT. The trainer was excellent, authentic, enthusiastic, smart, and experienced, she kept the audience alive, despite being online, well done.
The seminar was very helpful. It was very organized with a clear theme and learned me how to properly use my time.
Very interesting program. Vibrant and with full coverage of all subjects. All messages and lessons came effortlessly through the development, analysis and discussion under the guidance of instructors.
The seminar was very helpful. I believe that based on what I learned I can become better. I can manage stress with various tips given to me.
I am very happy with the seminar. The seminar had a very interesting presentation that did not let me being bored! The atmosphere was very pleasant!
The seminar was very useful with practical and specific examples in order to apply KPIs in our workplace. The trainer was passionate with a lot of knowledge on the subject.
This training was very helpful in order to begin seeing things more positive and being able to handle negative situations. Vasiliki is a very positive and contagious person.
The seminar was completely informative in regards to Marketing with many examples and tools very helpful. It was clear and educative. Mr. Mouzouris was very contagious, clear and enjoyable in the presentation of the seminar!
Very enjoyable seminar with extremely useful information and very good content. The trainer was excellent and transmittable.
This seminar is the best opportunity for us to accomplish our tasks, i.e. collections of the debtors and others. We have learned many simple ways in which the collection of outstanding amounts can be made easier if applied. The trainer is fully qualified on the subject and very contagious. Also, the duration of the seminar was pleasant.
Excellent Trainer! He gave us many useful tips that will help us a lot.
We had the pleasure to attend an excellent seminar with an amazing trainer which is characterized by her professionalism and her transmissibility of the subject
Very good seminar with a clear purpose! The trainer was very transmittable.
Very constructive and informative seminar! It will help me a lot.
Clear and complete seminar. There were presented right ways of dealing with conflict situations with customers.
The seminar was very well organized with flow and we enriched our knowledge which will help us in the future. We got very important information and perfectly understandable. The trainer was contagious about everything she had shown us.
Comprehensive and able to give meaning to the participant so as to perform having the data.
Very good seminar with emphasis on keywords for what is best to answer and what not. The trainer was very good and had the ability to impart the right techniques for managing a crisis in the workplace.
The seminar was exactly as mentioned on the title. It provided both management and leading information that will help us in the future both professionally and personally. I think that the advantage of the seminar was Mr. Υiannakis, who had knowledge in the Shipping section, also the fact that there were exercises for the better understanding of the seminar the content. Also, the material given was very helpful. At the same time, Mr. Υiannakis was very illustrative, dynamic, communicative, ex… Read more
Comprehensive and constructive seminar by a very good and positive trainer!
The trainer was very good. The seminar was interesting with very good material!
Very interesting seminar where many examples were given and there was discussion between the participants. Vasiliki was very pleasant and transmittable.
The seminar was very constructive. I have learned ways of how can manage better my work, my colleagues and the clients. The trainer was Excellent!!!
The seminar was very helpful, to the point! We learned practices on how to improve our communication with diplomacy. Ms. Christofi was very good, affordable and willing to answer all our questions.
Communicating perfectly for understanding and consolidating sales strategies. The seminar was well-stimulated, comprehensible / interesting and lively / intense. The trainer is excellent.
A valued seminar, which gives helpful advices, practices and knowledge for people who are managers but don’t have academic knowledge in Management.
Interesting seminar with rich material. There was a discussion among all participants and a solution to all the questions. The trainer was very well aware of the subject with a very pleasant personality! Well done!
Very interesting and it enabled me to view the phases of change positively
Excellent seminar! Very interesting! I have learned how to transform negative energy into positive.
Very constructive seminar! The excellent trainer really taught us how to do a better management of our relations with customers through written communication.
The seminar was very detailed and was based on interesting theoretical approaches and many real examples. It was also pleasant and Vasiliki was very transmittable, pleasant and friendly.
The seminar is very useful for our work and ourselves. It is really worth it for someone to participate. It is very interesting and the trainer very transmittable and well prepared for the seminar. The seminar helps you improve your skills in both written and oral communication. Those who want to become better at their job and work without stress and with confidence should urgently attend it. Mr Yiannakis we thank you!
Through this seminar we renewed our information and knowledge.
Very useful seminar! We learned how to approach debtors and to achieve our goal without insult or annoy them.
Empowering seminar, especially for women who need to communicate using the right leadership style to manage and lead in their field. It was also interactive and practical. The trainer was Excellent!
Very interesting seminar! Clear seminar, very skilled trainer with excellent knowledge of the subject.
The seminar was very helpful, we learned a lot of new words that will help us in the future. The trainer was very motivated, had energy and Passion!
Dear Mr. Mouzouris, On behalf of the Board and the Management of the Cyprus Broadcasting Corporation (CyBC), we would like to thank you warmly for your excellent presentation and training “workshops” on issues of Personnel Evaluation System and the diachronic cooperation we have in general. I hope that our cooperation will continue in the future.
The summary of the seminar was focused on the key aspects of customer service in a very detailed way. We were given guidelines on how to handle the customer better an also we were given positive words that can instantly enhance our communication with the customer.
The seminar contained useful guidance in written communication especially for people who are new to the field of customer communication but also useful for experienced people because they have the opportunity to refresh and learn new written communication practices. The trainer was very communicative, knowledgeable and helpful.
Structured, alive, useful and useful seminar for practical and professional improvement. I have no words for the trainer!! She was alive, contagious and aware of the subject very well!
Wonderful seminar with completeness, perfection and understanding. The trainer was very understandable and very transmittable!
Informative and concise seminar. The trainer was an expert on the subject!
The seminar was very good generally, organized and very comprehensive. It covers everything needed for successful presentations. The practice was very useful. Very good trainer!
Flawless approach to the subject by the trainer who was professional, very communicative and knowledgeable about the subject. She was full of energy and approached topics with simple examples, which made the seminar even more interesting and interactive.
The seminar was fully informative and truly helpful. The main advantage was the good communication the tutor had with the participants.
Very interesting seminar. We learnt the ways so that we can achieve our goals with diplomacy, reliability and discretion.
Very well organized, Informative, pleasant and the Interactive part really helped. Vasiliki has been amazing, 7 hours have gone by extremely fast. She was just perfect!
Very interesting seminar! Vasiliki was very transmittable, positive and encouraged the exchange of views.
The seminar provided me with a lot of knowledge. It is very helpful for me as I will use the knowledge, experience and passion that was transmitted to me on Ocean Basket. Thank you for the time you use to guide us!
The seminar was very good! Very well organized and presented by the trainer was excellent!
Excellent seminar! I learnt the right way to collect outstanding debts!
Pretty helping seminar for today. I left with satisfaction by solving several concerns in various sectors.
The seminar was informative at all levels. We received useful information through exercises and videos. At the same time there was a dynamic presentation and argumentation by the trainer with very helpful management knowledge in general. Mr. Mouzouris was friendly, illustrative and very transmittable.
Extremely helpful for any person in charge regardless the kind of business /organization. The trainer used living examples from everyday life and it was easier to understand the theory. Mr. Mozouris was very good. Contagious, enthusiastic and kept the participants’ interest at a high level.
There was teamwork at the seminar. It was raised emphasis in verbal and written communication in professional way. We have learned positive words and how to write correctly with confidence. Practical and easy ways to communicate with customers over the phone. The trainer was excellent!
This seminar was presented to us with real cases, examples, and solutions. The trainer was Excellent! Very good knowledge of the subject, very good connection of the learning process with the experiences of the trainees.
Excellent Seminar! I met other professionals in the field and we exchanged useful ideas and experiences.
An enlightening seminar on personal development and operation in a professional and personal environment. The presentation material was rich and interactive. The trainer was Excellent!
Impressive seminar! Excellent trainer!
Ms. Vasiliki Christofi was an enthusiastic person full of energy and transmissibility, which made the seminar very interesting and informative. The seminar gave us many tips and tricks on how to handle the client and manage it professionally, calmly and methodically.
It is a seminar based on real facts and smart tips that help both in personal and professional careers to become better. We learned a lot of things we can do in our work to be better and more helpful. Ms. Vassiliki is a very happy and positive person who communicate right what she wants to present to you. She is a right professional !!!
It was an efficient seminar, understandable, and the trainer tried to impart our ours and our clients’ psychology. We were given many examples and there was dialogue between the participants. Ms. Vasiliki is a pleasant person who transmits positive energy, resulting in a successful seminar.
Enlightening and helpful seminar which enabled us to update our writing and verbal skills. The trainer was very pleasant!
In this seminar we learned how to see things from a different perspective and elevate our spiritual level. Ms. Vassiliki was Excellent!
Very good seminar! It was very well presented by the trainer and because of the positivity that she had as a person, she did not let you get removed from the subject.
Very good seminar! It taught us practical ways of anger management and put me into the process to use them in my everyday life.
Pleasant and enjoyable seminar which gave us useful tips that can be used in our workplace. The time passed pleasantly and constructively through the presentation of Vassiliki. Vassiliki is very happy, positive, communicative and transmits her knowledge happily.
Very interesting seminar and very well organized. Useful and important and I strongly recommend to everyone to watch it. Ms. Vasiliki is very good, contagious and adorable trainer. She transfers her knowledge and positiveness. Very good at managing and organizing seminars.
Very helpful seminar where we were given various effective ways to manage the needs of each Company. We also learned new and correct ways of written and oral communication. Ms. Christofi was Excellent and immediate.
Comprehensive seminar with nice examples. The trainer was amazing and contagious!
The seminar was perfect. We learned many new words and phrases for better written communication. The trainer was excellent.
Very effective and informative seminar. The trainer was so transmittable, clear with many practical examples and was giving the opportunity for dialogue and the whole seminar very pleasant!
Remarkable and useful seminar where we were given several solutions for organization in our daily life. Vasiliki was simply Excellent!
Very interesting seminar. We learned how important proper communication is and how important the way and style of communication is in our daily lives. Ms. Christofi is a very happy person who transmits her knowledge with enthusiasm while keeping everyone interested.
A constructive seminar and very helpful in understanding and using the methods for collecting outstanding debts. We have learned ways of how to deal and manage bad customer behaviors.
The seminar was very helpful in increasing productivity with very nice examples. It has given us measurable and effective ways to increase productivity at work. The trainer was very transmittable.
Very interesting and it enabled me to view the phases of change positively.
A very useful and pleasant seminar that I received useful information related to my job. Mrs. Vasiliki was very detailed, pleasant and dative.
Very practical and interesting seminar! Excellent trainer!
Very informative seminar which gave us several solutions on how to handle difficult customers. The trainer was very informative.
Comprehensive and very interesting seminar. It has given us guidelines on how we can become more efficient and productive in our work and towards our Supervisor. Ms. Vasiliki was Great!!!
Very constructive seminar, I have learned very interesting things which I will apply directly in my work. The instructor was very good, transmittable and with a pleasant character.
Powerful impact on the state of mind as a manager and leader. Was a great person with intensive experience, with a lot of good vibes, positive energy, and motivation.
Interesting and useful seminar where we learned techniques and tactics related to strategy for debt collection. The trainer kept the participants interest at a high level.
It is an important seminar for all companies’ employees who have contact (both telephone and personal) with customers. It helps and gives solutions to issues that present at work and may not have been thought of. The trainer was very contagious in the way of presentation, she knows the subject very well and manage to keep you interested in the seminar from the beginning till the end!
Informative seminar with plenty of examples and key points of inspiration for both for sales work and personal development. The trainers were great!
The seminar was very constructive, interesting and enjoyable! We enriched our knowledge and our vocabulary regarding written communication with customers and partners.
Perfect! Just to the point.
Perfect seminar that gave us many solutions. The trainer was very good.
Very clear, well prepared seminar that made me understand what ISO 9001 is. Due to the functional number of participants (not very big) the dialogue was even more effective. Very good trainer!
We understood the importance of verbal and written communication to customer service. The trainer was very confident and knowledgeable.
A very good seminar, we learned very useful and interesting themes that will help me very much in terms of personal and professional level. We have learned a lot of things and details that we have not seen so far.
Very good seminar for me that I did not have academic knowledge for economics or any similar practice.
Constructive, pleasant and well organized seminar! I am impressed!
Very interesting. We were given solutions / suggestions on many issues that concern our everyday life, both at a professional and personal level. There were many examples to get a better understanding of the subject. Both trainers were very contagious .
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