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8:45 am: Σεμινάριο - Τηλεφωνική Εξυπηρέτηση Πελατών – |
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8:45 am: Σεμινάριο - Σύγχρονες Μέθοδοι Διαχείρισης Αγορών και Προμηθευτών – |
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9:00 am: Live Online Training – Human Resource Key Performance Indicators: Design, Implement and Measure HR KPIs – |
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Very good seminar, we learned a lot about managing our communication with the client via phone. We learned ways to communicate well with good mood and enthusiasm. The trainer was perfect!
From this seminar I got help in managing my committee. There was conversation and ways of how to better address people. Very good Mrs. Christofi with correct solutions to problems and good transmissibility.
Vasiliki was very helpful, clear and well prepared for the seminar. I am completely satisfied by the seminar.
A very helpful seminar for both, my personal and professional development. You learn how to see the things that happen to you every day differently, with the right way, the right words and expressions for written communication. Also how to reduce stress of pressure at your workplace. Ms. Christofi is a pleasant personality and very communicative. She can transmit in words and examples her knowledge.
With one word…Vivid! Congratulations!
This seminar was presented to us with real cases, examples, and solutions. The trainer was Excellent! Very good knowledge of the subject, very good connection of the learning process with the experiences of the trainees.
Very useful seminar that taught us how to manage anger and deal with various issues. Vasiliki was Perfect!!!
A very helpful tutorial! It makes you see some things in a different way. The trainer was very positive and along with the material she made us understand our thoughts and problems better.
Very interesting program. Vibrant and with full coverage of all subjects. All messages and lessons came effortlessly through the development, analysis and discussion under the guidance of instructors.
An interesting seminar through which we learned new techniques for better customer management. There was good organization, flow, and interactivity during it. The trainer was very good.
Very good and practical seminar! We did in practice an event management (5
It helps participants better understand the basic principles of financial management.
Very helpful seminar which gave us many practical ways of anger management as well as recommendations / solutions to our problems. I was given many personal advice!
The seminar was very interesting and Ι will keep and implement the tips that I learned in the seminar. It really helped me to expand my knowledge and learn tactics of diplomacy.
Excellent Seminar! The trainer gave us a clear, concise description of what search engines are like, how they rank based on SEO and pitfalls to avoid. I also learn how to use effectively Google Ad words and practical techniques of SEO.
Very interesting and useful seminar, in simple, understandable language and many practical examples. The trainer was very good.
Very informative and precise on the subject, where it covers a very large part of the human resources management. I highly recommend this. The theory turns into reality through real examples. Mr. Mouzouris, who is very experienced in the field and especially in the business, is very contagious, aiming at opinion and character. Very alive and keeps the audience in mind, lively and troublesome towards him. It generally has a character that makes you remember him, and this is rare and good to the t… Read more
The seminar was excellent, the best part was the Role plays and the interaction between the trainer and the participants. The trainer was Excellent!
It was an excellent seminar! We gained many useful knowledge, directly applicable by the Cyprus University! Thank you Mr Mouzouris!
Well prepared seminar and it covered all stages of a Business Plan. It was interactive and flexible. The trainer was excellent, in presenting and coaching.
Constructive seminar. The directness of the trainer, the narrow and concise comments, the exchange of views was very helpful. The trainer was swift, lively, smiling and kept our interest.
Very interesting and constructive seminar that taught us to how to serve our customers better and especially the demanding and angry customers. Ms. Christofi was very good and helpful.
Very good seminar! It will help me a lot.
Very good seminar! We have gained a lot of useful knowledge regarding how to manage the anger and the intensity of our customers.
Very informative training on how to handle clients anger during service. We learned that it is necessary to love our job and to serve customers with courtesy and good mood. Ms. Vasiliki is well trained and conveyed her knowledge to us with a lot of positivity and the seminar became even more interesting.
Guiding and very informative seminar! It gave us the tools to implement in practice the collection techniques.
It helped me understand better myself and where I have the capabilities to improve myself without changing who I am. I learnt new things, I learnt how to improve myself and have a peaceful day/life.
I really enjoyed that seminar! It will help me a lot with my job!
Very interesting and useful seminar in order to enhance our communication. Ms. Christofi was very cheerful, knowledgeable and created comfort in the educational process.
Useful seminar, which helped me to see things from a different angle. The trainer used exercises and examples to help us implement in practice what we learnt.
Perfectly designed and very careful to the presentation. It was simple in lecture and easy to understand. The trainer of the seminar was an expert and very transmittable.
The seminar could not have been more informative and effective!
Excellent Seminar! Through this you become better and understand your customer’s requirements. Ms. Vasiliki was wonderful! She presented the seminar in such a way that you were not bored.
One of the most important seminars, that I have attended, Very interesting!!!
The seminar was very useful, it excited me! It was very explanatory and effective! Ms. Vasiliki was very experienced and very transmittable.
We have learned some tools in order to be more positive in any kind of situation. We gained lots of experience and ways to think better. Vasiliki was definitely a positive person, very friendly and helpful as well!.
Very helpful seminar where we learned ways to evaluate our personnel performance. I highly recommend it. The trainer was excellent.
Enlightening, educational seminar. There was dialogue, enlightenment and discussion. The trainer was very pleasant and sharing her thoughts.
Very remarkable programme! It offers useful knowledge on human resource management issues. Also through group activities and realistic examples / exercises made during the seminar, we were given guidelines on how to deal with such incidents. The targeted structure and the excellent knowledge of trainers were the main benefits. Thank you!
Very educational seminar! Short and concise! In enriched my knowledge and I met people from other sectors, with ideas that can help my company.
Very useful, especially in relation to the tangible real examples presented regarding the application of recovery methods. The trainer was really very good. He made the presentation lively and very interesting. All participants were watching carefully and absorbed all the information.
The seminar gave me practical suggestions on topics discussed. Detailed material was provided for the seminar and the trainers were very good at both keeping the interest and the transmissibility.
The Trainers were excellent and the way of presenting the Program, even though it was online, was not at all inferior to the live(classroom) program. I believe that the benefits I have gained from attending this program are multiple and complex and will help very much in the performance of my duties as Head of the Administration/Secretariat branch of the Council.
Very helpful and interesting seminar. It did not leave you the chance to lose any detail. I’ve learned interesting techniques of how to manage situations and I met interesting people. Ms. Vassiliki is a very positive person who presented and supported what she was saying, so we could understand them better. She is very contagious and well-spoken, she was descriptive and gave us many examples!!!
Very pleasant program. Very interesting topics that enriched our knowledge in office management and effective communication.
Interesting seminar on outstanding debt collection. The trainer was very efficient.
The trainer was very well trained. The seminar was notable and useful
Very good presentation by the excellent Mrs Vasiliki Christofi!
Informative and very comprehensive seminar! The trainer was expert on the subject and very transmittable.
It was a clear and very educational seminar by an excellent trainer!
Very comprehensive and helpful seminar with examples from our daily routine. It was interactive and there was dialogue with all the participants. Ms. Christofi was excellent, enthusiastic and very approachable.
Interesting and fun seminar! Our trainer shows how to do in practice what we learned. An excellent combination of theory – practice.
It was especially helpful seminar! Very practical and will help me immensely in workplace.
This seminar is excellent, it helped us to better understand our work. We learned many new things, words and phrases that will help me improve my behavior and my customer service.
Through this seminar we learned about activating the parasympathetic part of our brain! At the same time, we were given important techniques and methods to deal with stress immediately. Ms. Christofi was very contagious and had examples for all occasions which makes it easier to memorize the things she presented!
Very interesting seminar and very well organized. Useful and important and I strongly recommend to everyone to watch it. Ms. Vasiliki is very good, contagious and adorable trainer. She transfers her knowledge and positiveness. Very good at managing and organizing seminars.
The seminar was excellent, enjoyable and very interesting. Through videos, dialogue and exercise solution, examples and brainstorming was amazing. Along with the positive energy and transmitability of Ms. Vasiliki the seminar was lively and not at all boring and / or tiring. We learned various ways to Develop Modern and Effective Secretarial Skills. I highly recommend! Do not miss it! Ms. Vasiliki was Perfect!! With a smile and liveliness, you are not bored at all.
The seminar was focused on the target (Change or die)
The seminar covered very interesting subjects.
Pleasant and participative seminar! The trainer was very transmittable with objective approach.
Through this seminar we have learned a lot about tackling the problem of bad debts. I hope we evaluate them correctly! The trainer was very positive, helpful and with a lot of knowledge on the subject.
Justified, comprehensive with appropriate teaching methods. A programme which equipped me with a lot of smart tools regarding to modern business management. The effective implementation in my workplace proves the suitability of the programme.
Very helpful seminar! Just to the point!
You learn how you can become a leader and to face difficulties in your career and in your life
Very interesting seminar with live examples. Our personalized advice given to each person separately!
An interesting and constructive seminar which enriched our knowledge and skills. The trainer was very good.
Excellent Seminar. Throughout the time, the interest was soaked. Ms. Vasiliki in terms of thoroughness and fluency was very good and I felt that it has provided me with a lot of equipment to this seminar to cope with.
Intensive and very useful seminar. The trainer was very good.
Psychological empowerment for stress management. The trainer was communicative, full of positive energy and transmitability.
Very helpful and interesting seminar with very good material. The trainer was very communicative, familiar with the subject and helpful.
A clear and fully explanatory seminar. The main advantage was the trainer who passionately tried to pass on her knowledge and experience. He had excellent communication, excellent transmissibility and a very good and pleasant mood.
From the first 5 minutes I realized how remarkable and interesting the seminar will be and indeed it was of a high level with multifaceted and important knowledge that was transferred to us with excellent transmit-ability and accuracy by Ms. Christofi.
The seminar purpose was clear and was able to convey our message how to manage our anger. The course was very practical with reference to actual examples and exercises.
Very good tutorial! Educational and very informative on marketing issues
Constructive seminar! I gained many new skills from a very transmittable and positive trainer. Her methods kept our interest throughout the seminar.
The seminar was very interesting and I think the trainer managed to transfer how a business plan is prepared.
Really interesting seminar! Very good and transmittable trainer!
Fully understandable seminar, where I got a lot of information that will definitely be useful for me personally and professionally. There were live and clear examples and it was a fully interactive seminar. Mr. Mouzouris was very well acquainted with the object and also got the ability to present the seminar in a simple and illustrative way.
Efficient, Informative and Remarkable seminar ! It helped me to understand certain behaviors of people and how to manage them via telephone, when I cannot see the client / partner.
Very constructive and educational seminar! We were given ideas for organizing and carrying out the changes.
A very transmittable seminar with very good examples. I got answers and ways on how to deal with customers who do not pay or do not comply with the agreed. The instructor was great, and he knows exactly what he is teaching.
A pleasant seminar which it worth’s to participate!! I learned what is important and what I really need to do in order to succeed. The trainer is a pleasant personality and a very remarkable person. Amazing!!!
An interesting seminar with very useful tips for successful sales. The trainer was very good and that is why I had attended a seminar again with Mr. Mouzouris.
We have learned how to deal with different conflict situations, first we must listen and then act! The trainer was very good and positive on the subject.
Effective seminar on Conflict Management in the workplace. It was very practical, and we were presented with substantial and real examples. The trainer was knowledgeable about the subject and answered all our questions on the subject.
Very good trainer! Excellent seminar!
The summary of the seminar was focused on the key aspects of customer service in a very detailed way. We were given guidelines on how to handle the customer better an also we were given positive words that can instantly enhance our communication with the customer.
Simple, comprehensive and effective seminar! Excellent trainer!
It was a very transforming and characteristic seminar – totally new way of writing emails. I realised that I had a lot more to learn about how to write and speak with the customers. Mr. Vasilki was excellent!!!
Very good seminar! The main advantage was that the trainer entered immediately in the main subject of the seminar without superfluity.
Effective and interesting programme with illustrative real examples, case studies and exercises. The trainers successfully transmitted and kept our interest and attention from the beginning to the end.
The trainer was very well qualified of the subject, very friendly and her approach made me have more interest in the subject
This seminar was what I needed, some additional “keys” to the sales coaching topic. All the information we got was very useful and interesting. The instructor was very capable, aware of the issue and kept our interest constantly.
A constructive seminar where we learned how to put our thinking in order. Ms. Christofi was very good, the Person who never gets upset!
Excellent seminar with many practical examples.
Helpful material for persuasion strengthening, especially in the workplace!
A very interesting seminar that is worth attending. We were given targeted examples with results that aimed at solving the problems facing the listener. The trainer was communicative with a targeted approach. Simplify the subject for a better understanding of the participants and with positive energy.
The seminar was excellent and informative.
Interesting seminar that though us hoe to respect our clients. The trainer was very good!
Very informative and useful for any seller/trader. The trainer was very well-spoken and had a lot of interesting ideas/ thoughts about selling that he communicated in a very efficient way. The trainer was articulate and well spoken.
Leading professional training and management consulting firm based in Limassol, Cyprus.
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