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8:45 am: Live Online Training - Τεχνικές και Μεθόδοι για Αποτελεσματική Εξυπηρέτηση Δύσκολων και Απαιτητικών πελατών – |
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8:45 am: Live Online Training – Τεχνικές Πειθούς στις Πωλήσεις – |
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3:00 pm: Live Online Training – Αυτοπεποίθηση: Πως να την Αυξήσετε και να απαλλαχθείτε από τους φόβους σας – |
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The seminar was interesting. We got valuable guidance about how to get better with running our office and how to improve of ourselves. Mrs. Christofi was very helpful, always correct and polite and was able to hold out attention constantly – Excellent!
Very interesting seminar where many examples were given and there was discussion between the participants. Vasiliki was very pleasant and transmittable.
The seminar was delivered in efficient, professional and easy manner. The trainer was very professional and efficient.
The seminar was really perfect from every side! I am really impressed!
Very informative seminar with very good examples in terms of proper market management. There was proper information, critical thinking development and we were given ideas for better ordering, finding and evaluating suppliers and processes. Mr. Mouzouris is very good and knowledgeable about the subject and the market, very transmittable and well organized!
“In today’s competitive business world and difficult economy, knowledge through effective education is more necessary than ever. This program has given to me personally, powerful tools in order to develop what I have learned and lead me to success both professionally and personally. The programme was very well organized / structured and Mr. Yiannakis Mouzouris is a great trainer with incredible communicability and knowledge of the subject. It was worth every minute and I thoroughly recommend! ” … Read more
A seminar in which there was a significant enhancement of my existing knowledge on Human Resources issues, with the enriched teaching content, the exemplary exercises, the videos and the special communication ability and transmissibility of the trainer. He ensured that he was understood with examples and cares in practice, so that all participants participate and have fully understood the content of the teaching.
Useful application of customer service techniques applicable to real world scenarios. We got new ideas and ways of thinking presented in a quick and convenience way for easy understanding. Mrs. Christofi was confident and charismatic.
A thorough, fully-fledged seminar on all the skills and ways of developing modern methods with many examples. The advantage of the seminar was Mrs. Vasiliki who was a professional and a positive person.
Very pleasant seminar with real examples. Vasilki was very transmittable.
Excellent seminar! Clear material and very good presentation, The trainer was very good with excellent knowledge of the subject!
The seminar was very interesting, something different from that I personally gained countless new knowledge which I will now apply in my daily life. The trainer was excellent, she transmitted her knowledge and information in a simple and interesting way.
The seminar was very helpful. I believe that based on what I learned I can become better. I can manage stress with various tips given to me.
Very helpful seminar! It gives you answers to many problems of everyday life / job.
Clear and understandable seminar! Excellent trainer!
Very substantial seminar characterized by the professionalism of the trainer and its excellent organization! Without ambiguities it gave us all the tools we need to manage our family business.
The seminar was excellent. Personally, I also got efforts for my work, present and future, but also for life in general. I believe that what we have learned today is useful for various situations in our lives. The trainer was the main advantage of the seminar, she was excellent. Direct, communicative, with tremendous knowledge, straight to the point. Excellent in the transmission of knowledge and I am very happy that I have participated in her seminar.
Very good seminar! The trainer was informed and well trained on the subject! She was also very transmittable.
The seminar was very interesting and helped us understand the best ways on how to promote our products and where we should aim best. Also, we learned how to empower our self-confidence. Mrs. Christofi was very nice and polite.
Very useful and constructive seminar from which I learned ways to think differently but also define what are the most critical KPIs for each performance that needs to be measured. There were many useful examples, and it was not tiring at all. Mr. Mouzouris was excellent! I watched him constantly without getting tired. He was very transmittable, communicative and passed on his knowledge to us.
It was a very constructive seminar and everything that was said would help me a lot in my career. There was communicability, intimacy and ease of speech by the trainer and willingness to answer all questions.
The seminar was excellent and its content very well organized. Examples were presented that we face in our daily lives and we were given multiple alternative ways of handling. The trainer was an enthusiastic communicator and a connoisseur of the subject.
Totally training seminar that taught us direct and practical ways so that we can obtain confidence!
Very helpful and practical seminar with many examples. It helped me to see the advantages of my character and my benefits while it also put me in the process to put objectives.
Informative and constructive seminar!
Through this seminar we have learned a lot about tackling the problem of bad debts. I hope we evaluate them correctly! The trainer was very positive, helpful and with a lot of knowledge on the subject.
Very interesting seminar with nice material and very enriched. I learned ways on how I can manage customers and angry customers and ways to behave well. Mrs. Vasiliki is very good at what she does and she analysed all the material in the best way.
Remarkable seminar for any kind of business / organization where there was a professional approach and very useful content. We have been given sufficient knowledge for practical application in the workplace. Mr. Mouzouris was a professional, transmittable and knowledgeable with a lot of passion for the subject.
The seminar was very interesting! It helped me understand some things (such as body language, or stress management) that was difficult for me to manage. Also I think I can cope better with the colleagues, superiors, clients
It is an important seminar for all companies’ employees who have contact (both telephone and personal) with customers. It helps and gives solutions to issues that present at work and may not have been thought of. The trainer was very contagious in the way of presentation, she knows the subject very well and manage to keep you interested in the seminar from the beginning till the end!
We learned how important is the body language at customer service and also, we had many examples through role playing. The trainer was excellent 10/10!!!
The seminar was excellent! Very comprehensible and educational. The way of presenting it and the examples presented facilitated the process of understanding the meaning of the seminar.
An enlightening seminar on personal development and operation in a professional and personal environment. The presentation material was rich and interactive. The trainer was Excellent!
The seminar was educational and has given new horizons to the relationship between the superior and the subordinate. Determining the principles and measurable criteria for staff evaluation as well as the evaluator’s behaviour. The trainer was very well trained and transmittable.
Excellent Seminar! It helped improve our management in the work situation.
I found extremely useful the teaching materials through this seminar, so that I am more organized and efficient in my work. The trainer was Wonderful!
Graphic and live seminar with examples from everyday life experiences of the trainer and the participants. The trainer was very transmittable and positive!
Positive development in communication skill. We learned new communication techniques. The trainer was very good.
The seminar gave me practical suggestions on topics discussed. Detailed material was provided for the seminar and the trainers were very good at both keeping the interest and the transmissibility.
Very useful and interesting seminar! The presentation was very good and the trainer really transmittable!
The seminar was constructive, enjoyable and interesting. We learned new things and ways to manage different situations with the appropriate approach. Ms. Christofi was immediate and Excellent!
The seminar was very good. And so was the trainer. He was too descriptive, practical and transmittable! The seminar helped me to continue my work.
The trainer was very transmittable! The seminar really gives you the tools to communicate with Diplomacy, Reliability and Discretion.
Efficient, Informative and Remarkable seminar ! It helped me to understand certain behaviors of people and how to manage them via telephone, when I cannot see the client / partner.
Very good and useful seminar with many real examples and role-playing. The trainer was very good.
An issue that you do not pay much attention to, but it means a lot to everyday life whether it concerns a workplace or not. A practical seminar and easy to absorb with examples from our everyday life. Ms. Christofi is very good with increased transmissibility, excellent knowledge of the subject and very positive. She kept our attention constantly.
Very comprehensive seminar and with easy and practical tips that are applied immediately. The trainer was Amazing!
Very constructive and useful seminar!
This seminar provides participants with basic but at the same time very useful knowledge for the design of a business plan aiming to achieve business goals.
It was a very informative and interesting seminar. There were examples and exercises that we solved, and which made us understand better the topic of the seminar and see in practice how Customer Service is done properly.
Efficient and useful seminar. The trainer was perfect! So creative, vivid and made such a beautiful atmosphere! Congratulations!
The seminar was excellent, enjoyable and very interesting. Through videos, dialogue and exercise solution, examples and brainstorming was amazing. Along with the positive energy and transmitability of Ms. Vasiliki the seminar was lively and not at all boring and / or tiring. We learned various ways to Develop Modern and Effective Secretarial Skills. I highly recommend! Do not miss it! Ms. Vasiliki was Perfect!! With a smile and liveliness, you are not bored at all.
Very clear programme, that offers new knowledge about Office Management and the management of various situations in our workplace.
Extremely helpful for any person in charge regardless the kind of business /organization. The trainer used living examples from everyday life and it was easier to understand the theory. Mr. Mozouris was very good. Contagious, enthusiastic and kept the participants’ interest at a high level.
I already apply what Vasiliki taught me, and the results are really good! Mostly I won that I can remain calm, and this is very important! Thank you so much!
One of the best programmes from which you can gain knowledge and enrichment of views.
The trainers are excellent!! One of the few that keeps your interest after so many hours.
This seminar taught me how to improve the process we follow for sending orders / purchases, so that they become more efficient and consequently bring profit to the Company. Techniques based on current market data were presented. The trainer was illustrative, understandable, he conveyed his knowledge to us with simple words and creative images, with examples where it became easier to understand.
Very vivid and transmittable trainer! Excellent seminar!
Very helpful and updated seminar. I reviewed several of the tactics I used. It helped me communicate better and achieve my goals in difficult situations. Vasilki was wonderful!
A truly remarkable programme! Interesting examples were given to us by the reasonable examples given in our daily lives. The trainer is very contagious and excellent.
A targeted and enthusiastic seminar that gave us a lot of knowledge through the excellent presentation of Mrs. Christofi.
Very interesting. We were given solutions / suggestions on many issues that concern our everyday life, both at a professional and personal level. There were many examples to get a better understanding of the subject. Both trainers were very contagious .
It was pleasant, you could easily participate in it and the trainer was transmittable. It covers effectively the most basic knowledge needed for human resources management
The seminar was very interesting, I was impressed by Mr. Yiannakis knowledge and his transmissibility in education. There was a constant interest and he provided us with many examples that will help me in the near future. At the same time the trainer was very illustrative with a great appetite for work!
This seminar was what I needed, some additional “keys” to the sales coaching topic. All the information we got was very useful and interesting. The instructor was very capable, aware of the issue and kept our interest constantly.
Very interesting seminar, where I recognized elements of body language on me. The trainer was very contagious .
The seminar was very informative and made for a variety of industries. There was a friendly approach, it was not boring, and examples were presented through personal experience. The trainer was excellent, positive, functional, communicative and gives her attention to everyone.
Very pleasant and understandable seminar! I understood how to manage myself when I get angry and to understand the others.
Successfully constructive, comprehensive. It satisfied my demands. Implementation at a personal and professional level and improvement of the way of dealing. Ms. Christofi is an excellent person, a remarkable scientist, a positive, pleasant, contagious, and communicative with excellent training.
Very Helpful seminar that taught us how we can handle and manage stress with the right way. The trainer was very good.
Pleasant and understandable seminar. We learned new methods for development and improvement in our workplace. The trainer was excellent at the presentation.
Very constructive seminar. The fact that I was very negative about blind sales made me look it at the positive way and try it. The trainer was amazing.
Comprehensive and interesting seminar. The main advantage was the experience, comfort and transmissibility of the trainer.
Very good and comprehensive seminar! I was impressed by the trainer’s ability to transmit the subject
Constructive and quality seminar that was presented to us with targeted sales persuasion techniques. There was an enrichment for the right structure of approach to sales. The trainer was knowledgeable about the subject with strong transmit ability.
Dear Yiannakis, I want to congratulate you for the seminar I attended 50 plus 1 ways for aggressive marketing. I was the trainer for many years for Universal Life and thought I didn’t need any training, but you changed my mind. The seminar was exact to the point.
Very useful seminar consisting of a group of different ages and experiences. There were useful discussions. It was very positive and our trainer asked us some useful questions. She was very transmittable and positive as a person.
The seminar purpose was clear and was able to convey our message how to manage our anger. The course was very practical with reference to actual examples and exercises.
A very helpful tutorial! It makes you see some things in a different way. The trainer was very positive and along with the material she made us understand our thoughts and problems better.
The trainer was really transmittable! The seminar gave me satisfactory material that is going to help in the future.
It has been a very well presented seminar straight to the point, with a very clear speaker (Mr. Mouzouris)
An excellent, useful and helpful seminar on improving my skills. The trainer was excellent.
Targeted seminar with a clear purpose. It was very useful that there was practical work.
Very communicative and helpful seminar with simple examples and methods. There was dialogue and discussion among the participants. Μrs. Christofi was very, very good.
Very informative and precise on the subject, where it covers a very large part of the human resources management. I highly recommend this. The theory turns into reality through real examples. Mr. Mouzouris, who is very experienced in the field and especially in the business, is very contagious, aiming at opinion and character. Very alive and keeps the audience in mind, lively and troublesome towards him. It generally has a character that makes you remember him, and this is rare and good to the t… Read more
Fantastic Seminar! Through group exercises and case studies we learned to think outside the box. It gave us a lot of confidence! We learned what our capabilities are and how to use them to achieve our goals.
A very useful and pleasant seminar that I received useful information related to my job. Mrs. Vasiliki was very detailed, pleasant and dative.
Very interesting and it enabled me to view the phases of change positively
Interesting and well-structured seminar with very good atmosphere and positive climate. We deepened our knowledge and there was a debate of positive dialogue. Mr. Mouzouris was experienced, correct and understanding in every part of the presentation.
The seminar was very interesting and constructive and I am absolutely sure that many of the things I have attained will be used in my personal practices. The trainer, Vasiliki Christofi, was excellent! She managed, from the very beginning of the seminar, to keep participants’ interest alive. She is a person with a positive attitude towards life and most importantly she loves extremely much what she does.
Descriptive and very understandable seminar! The presentation was very good and the examples helped me understand completely the whole subject
Perhaps the best seminar to expand your knowledge. We learned various practices and methods for collecting outstanding debts. The trainer was excellent, I give him 10/10.
It was perfect… We gained a lot of useful knowledge from an excellent trainer!
The seminar was very useful. It helped me thinking more positive and how to control my anxiety. Mrs. Vasiliki is very kind, positive and she gave us a lot of tips! Thank you very much Vasiliki!
Very useful seminar. It teaches you how to use the written word for efficient and flawless communication with customers.
This seminar is the best opportunity for us to accomplish our tasks, i.e. collections of the debtors and others. We have learned many simple ways in which the collection of outstanding amounts can be made easier if applied. The trainer is fully qualified on the subject and very contagious. Also, the duration of the seminar was pleasant.
Very interesting seminar! Clear seminar, very skilled trainer with excellent knowledge of the subject.
Very effective and informative seminar. The trainer was so transmittable, clear with many practical examples and was giving the opportunity for dialogue and the whole seminar very pleasant!
Great seminar! The information of the seminar can be used even outside of the workplace! The trainer taught us that each person has a different character and the best way to avoid conflicts is to communicate
There was customer relationship enhancement. Traced deficiencies in written and verbal communication. Also learned the latest trends in effective communication.
Leading professional training and management consulting firm based in Limassol, Cyprus.
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