LIVE ONLINE – OFFICE MANAGEMENT PROGRAMME – Endorsed by The Institute of Leadership and Management (ilm)

Office Management 2 002

The June – July 2022 Office Management Programme is available only in Greek Language

Office Management (administration, back office) is one of the most demanding features for a business (small or large), and for this reason, people who are working in this field need to acquire skills and distinguish for it!

Effective Office Management requires the coexistence of both the technical Communicational and interpersonal skills in order to maximize your efficiency and effectiveness.

This intensive Office Management Programme is designed to prepare you to become a successful Office Manager but also to give you essential and practical techniques that will allow you to be developed and recognised in your workplace. At the same time, the purpose of the Programme is to learn how to effectively lead and inspire your team to achieve the desired results.

Through interactive group, individual exercises, case studies and role playing the Trainer of the Programme will enhance your existing skills, with new modern skills and expertise that will build your confidence and create a dynamic and efficient working environment.

At the same time, you will develop oral and written communication skills that will enable you to handle stress, anxiety, anger and deal conflict situations with difficult people effectively.

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The Programme was very informative and useful, it gave me knowledge and more tools to improve my office skills. The trainer was excellent.
Georgina Georgiou, M&R Asbestos Co Ltd

Programme Status and Recognition:

  • The programme is recognized by The Institute of Leadership and Management (ilm) and the Institute of Leadership and Management (ILM) UK.
  • ILM is a professional body, part of City & Guilds, the biggest and most known Organization in awarding Vocational, Management and Leadership Qualifications Worldwide.
  • The Institute of Leadership and Management (ilm) is the largest professional body in the field of Leadership and Management.
  • Upon the successful completion of the programme, participants will receive a certificate from The Institute of Leadership and Management (ilm).
  • All participants who successfully complete a Programme are eligible to register for free – (the first year of membership) and have access to My Leadership Platform.
  • By obtaining the Certificate you have the opportunity to become an Associated Member of The Institute of Leadership and Management (AMInstLM), which is considered and can be used as professional qualification (e.x. Singature, Business Cards).

Why Institute of Leadership and Management Programs?

  • Over the last 7 years, more than 250 participants have attended this programme and saw an immediate difference in their effectiveness and career advancement in their field of work.
  • 74% of participants in ilm endorsed programmes state that their leadership skills have been improved.
  • 76% of participants stated that their self-confidence has been increased.
  • 93% of employers say their employees perform better after taking an ilm qualification.
  • The programs are Flexible.
  • We provide Comprehensive Learning, to pursue your distinct career direction.
  • We differ from colleges and universities as our programs utilize Best Current implementable Practice Learning, balancing less theory with more practical on the job application.
  • Our programs are endorsed both by The Institute of Leadership and Management (ilm) and the Institute of Leadership and Management (ILM) UK.
  • 75% of participants say they developed their skills to meet the challenges.
  • Cost effective Programme.
  • Courses are delivered by trainers with combining strong academic professional background and extensive work experience of at least 10 years.

Participant / Candidate Profile:

The ilm Office Management Programme is designed for active Office Managers, Office Administrators, Experience Secretaries and Personal Assistants who wish to advance their career to Office Management.

What you will Learn and Gain:

During the four (4) intensive training days you will learn:

  • The essential skills and techniques for planning, organizing and checking, delegation work, managing time, setting objectives targets and action plans.
  • The crucial role of an Office Manager
  • What effective Office Administration includes
  • Taking Decisions and solving problems
  • How to take advantage and use modern digital office technology
  • How to develop yourself into a Leader in the Office
  • How to communicate effectively – applied communication techniques
  • How to handle pressure, stress, anger and deal with conflict situations and difficult people in an effective manner.
  • The essentials of financial matters and budgeting

Trainer: Vasiliki Christofi – Communication Specialist – NAMA (National Anger Management Association) Certified: Anger Management Specialist and CCIS Crisis Intervention Specialist – The only Certified Trainer in Cyprus and Greece

Click here to read the full CV of Vasiliki Christofi

*The Office Management Programme can be also organized as an In-house Training Course tailor made to suit the needs of your Company

I feel that I have gained knowledge and skills through the exercises, that will make the organization of my work less stressful and more efficient. We learned about the best management of an office and the implementation of the programme was pleasant due to the communication grace of the trainer. Ms. Christofi transfers positivity, confidence and is well aware of the subject which she transmitted to us perfectly!
Antonis Zacharopoulos, PhysioHealth Ltd.

The programme is structured in 8 modules, covered in four (4) training days. The topic / title and content of each module are described below.

Programme Structure and Content:

OM1. Office Management – 16/06/2022

Defining Office Management Role, Office Management Function, Office Management Responsibilities, Personal Development Plan.

OM2. Office Administration – 16/06/2022

Smoothing the operation, Managing Paper Flow, Office Ergonomics, Safety and the Working Environment, Office Ethics and Politics.

OM 3. Digital Office – 16/06/2022

Digital Tools, Electronic Filing,  Minutes of Meetings, Time Sheets, Electronic Calendar, How to automate simple tasks, The webpage, Social Media.

OM4. Effective Planning and Organizing – 23/06/2022

How to plan step by step, Action Planning,  Project Management, Problem solving and decision making, Calculating resources needed, The Art of Time Management and Delegation, Goals Setting.

OM5. Leadership – Influencing Across the Organization – 23/06/2022

The 7 Habits of Effective Office Managers, Managing Change.

OM6. Understanding & Controlling Finances – 23/06/2022

How to prepare a budget, How to control a budget, How to defend a budget.

OM7. Effective Written & Spoken Communication – 12/07/2022

Communication (Communication Styles, Magic Words, transmit negative communication to positive), Written Communication (Correspondence, emails), Non Verbal Communication (Listening Skills, Body language).

OM8. Dealing with Yourself and Others – 14/07/2022

Effective Management of pressure, stress and anger, Gender Communication, Dealing with conflict, Dealing with difficult situations / people, emotions.

Successful Completion of the Programme includes:

  • Participation in all 4 training days
  • Participation in all classroom exercises and activities
  • Passing of final exam. The final exam consists of a test paper at the last day of the programme.
  • Prepare and pass the final assignment.

Programme Structure Advantages:

  • Flexible — in 8 modules lasting 28 hours, 4 days covered in 2 months
  • Practical — It includes case studies, group projects, and work evaluation through real-life business scenarios
  • Low Cost
  • Global recognition through The Institute of Leadership and Management (ilm)
  • In Greek Language
  • Certificate in Office Management

During the Online Seminar you will be able to:

  • Participate
  • Raise questions
  • Interact
  • Do exercises
  • Any other activities like you do in a classroom

Get almost all the benefits of classroom training without the time and cost of traveling.

  • Save Μoney
  • Save Time
  • At the convenience of own space

All material but mainly case studies and exercises are based on practical methods, tools and techniques applied by the Professional Trainer and Consultant through her 10 years of professional experience.

Programme Modules:

  • Development of Effective Office Administrator Competence – 14 hours (08:45 – 16:45) – 16 & 23/06/2022
  • Effective Communication Dealing with yourself and the others – 10 hours (09:00 – 15:00) – 12 & 14/07/2022

Programme Cost / Investment:

Value: €800 and for Live Online €700 + VAT per Participant

The programme is subsidized with the amount of 220

Net Value: €480 + VAT per Participant

Further discount is granted to groups of three + (3)+ from the same Organization and unemployed Participants. The programme cost / investment is includes:

The programme cost / investment is includes:

  • Registration to Office Management Programme of The Institute of Leadership and Management (ilm)
  • Recognised Certificate from The Institute of Leadership and Management (ilm)
  • 1 Year Registration to My Leadership Platform
  • Participation to the 8 modules (4 days of training)
  • Certification for each course
  • Electronic Handouts and other course material per programme
  • Assignment Pre-Evaluation and Evaluation – evaluation of test

Very helpful and not at all boring programme from which we learned very important information related to Effective Office Management. Vasiliki was impeccable and very transmittable.
Vanessa Konstantinou, Raven Russia Management Company (Cyprus) Ltd

LIVE ONLINE – OFFICE MANAGEMENT PROGRAMME – Endorsed by The Institute of Leadership and Management (ilm)

Name(s) of Participant(s)
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Name of Company
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The course/seminar is payable in advance. Please indicate how / when payment will be made:
Αποδέχομαι τους όρους και προϋποθέσεις. ´ Άτομα τα οποία έχουν δηλώσει συμμετοχή και προχωρούν σε ακύρωση επιβαρύνονται με μέρος του κόστους συμμετοχής ως ακολούθως: - Ακύρωση 15 ημέρες πριν από το σεμινάριο = 30% επιβάρυνση του συνολικού κόστους συμμετοχής - Ακύρωση μία εβδομάδα πριν από το σεμινάριο = Ολόκληρο το κόστος συμμετοχής. Σε περίπτωση ακύρωσης , το κόστος συμμετοχής περιλαμβάνει όλο το ποσό πριν την αφαίρεση της επιχορήγηση της Αρχής Ανάπτυξης Ανθρώπινου Δυναμικού Κύπρου ( όπου εφαρμόζεται )


I accept the terms and conditions* In case of your cancellation, you are still responsible for the payment of the participation cost as follows: - Cancellation 15 days prior to the course - 30% of the total cost of participation. - Cancellation less than a week prior to the course - full cost of participation. In case of cancellation , the total cost includes the cost before the application of the subsidy of the Human Resource Development Authority of Cyprus ( if applicable).


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Events in June 2022

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Interesting seminar! We gained a lot of new knowledge!
Marietta Christodoulidou