The program is designed for active Office Managers, Office Administrators, Experience Secretaries and Personal Assistants who wish to advance their career in Office Management through obtaining a certificate recognized by the Institute of Leadership and Management, UK, the premier management qualifications awarding body of worldwide programs.
The program is practical, flexible and cost effective.
Check for a Scheduled recognized program or contact us if you are interested in an In-House program designed, scheduled, delivered and tailored to your needs.
The Office Management Program
This intensive program (recognized by Institute of Leadership and Management) concentrates on developing the necessary skills and techniques for effectively running an Office, while simultaneously providing you with the ability to manage not only yourself but others as well. The program is designed to enhance your existing skills with modern and state of the art competences and know – how. This will allow you to to build up your confidence,and create a dynamic and efficient office working environment while influencing systems as well as people to work together effectively in order to achieve the desired results.
Status and Recognition of Program
The office management program is recognized by the Institute of Leadership and Management (ilm) UK. Ilm, is a professional body, part of City & Guilds, the biggest and most known organization in awarding Vocational, Management and Leadership Qualifications Worldwide.
Upon successfully completing the program, candidates can register as Members to ilm and thus advance their membership status as they climb the management ladder.
The program is constructed in 8 modules (3 hours each) . covered in four (4) training days. Details on the title and content of each module are listed below:
Program Structure and Content
OM1. Office Management
Defining Office Management Role, Office Management Function, Office Management Responsibilities and Personal Development Plan.
OM2. Office Administration
Smoothing the Operation, Managing Paper Flow, Office Ergonomics, Safety and the Working Environment, Office Ethics and Politics.
OM 3. Digital Office
Digital Tools, Electronic Filing, Minutes of Meetings, Time Sheets, Electronic Calendar, Automation of simple tasks, The webpage and Social Media.
OM4. Effective Planning and Organizing
Step by step planning, Action Planning, Prioritizing, Project Management, Problem Solving and Decision Making, Calculating resources needed, The Art of Time Management and Delegation.
OM5. Leadership – Influencing Across the Organization
The 7 Habits of Effective Office Managers, Managing Change, Interviewing Skills.
OM6. Effective Written & Spoken Communication
Written Communication (Correspondence, Report writing, Taking notes, Non verbal Communication), Listening Skills (Body language).
OM7. Dealing with Yourself and Others
How to handle pressure, stress, anger, conflicts, difficult situations, people and emotions, as well as Gender Communication
OM8. Understanding & Controlling Finances
Understanding the Financial Terminology, How to prepare a budget, How to control a budget, How to defend a budget.
What you will Learn and Gain
During the four (4) intensive training days you will learn:
- The crucial role of an Office Manager
- What effective Office Administration includes
- How to take advantage of and use modern digital office technology
- The essential skills and techniques for planning, organizing and controlling work and managing time
- How to become a leader in the Office
- How to communicate effectively
- How to handle pressure, stress, anger , conflicts, difficult situations, people and emotions in an effective manner.
- The essentials of financial matters and budgeting
Advantage of the Program
- Practical, flexible and intensive
- International recognition through the Institute of Leadership and Management (ilm), UK
- Low cost / investment
Successful Completion of the Program includes:
- Participate in all 4 training days
- Participate in all classroom exercises and activities
- Pass the final exam (test paper at the end of the Programme).
Upon successful completion of the Program, the candidate will be awarded a Certificate issued by the Institute of Leadership and Management, UK.
Participant / Candidate Profile:
The ilm office management program is designed for active Office Managers, Office Administrators, Experienced Secretaries and Personal Assistants who wish to advance their career in Office Management.