Step by step the Effective Management of Conflicts and Disagreements in the Workplace

2016 12 01 Conicon Conicon Blog Vasiliki Christofis' blog posts

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The Seminar had admittedly a sufficient response as all companies face conflicts and disagreements in the workplace.

So, at the beginning we created the same frame of reference, all the participants, which is very important.

Then, always based on the profile of the participants we learnt step by step how we can deal with disagreements and conflicts, and in relation with the difficulty we may have many times with the diversity and specificity of each person.

The seminar ended with case studies, which put the participants to apply what they have learnt during the day.

And of course we took our standard photo.

If you meet someone / some of the participants will definitely see the difference.

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Christofi Vasiliki

Communication, Soft Skills and PR Specialist – Trainer and Coach

Conicon Ltd

« Inhouse Seminar of Written Communication for the European Funds Unit of the Ministry of Interior - (Greek) Η Χριστοφή Βασιλική μιλάει στο ΡΙΚ με θέμα Τα Μυστικά της Θετικής Ενέργειας για Ευτυχισμένες Στιγμές »

Testimonials

We learned about better communication and how to improve the quality of our telephone service. The trainer was very good.

Ioannis Ioannou, Larnaca Sewerage Council

Really interesting seminar! Very good and transmittable trainer!

Anna Maria Piperidou, Association of Civil Engineers of Cyprus

This seminar was presented to us with real cases, examples, and solutions. The trainer was Excellent! Very good knowledge of the subject, very good connection of the learning process with the experiences of the trainees.

Elena Panagiotou, A.POTAMITIS MEDICARE LTD

A very helpful and informative programme for people involved in leadership / human resources management. Comprehensive and simply worded. Structured in a very informative way for the participants. Mr. Mouzouris presentation was very good, understandable and in a way that kept our interest at a high level.

Fivos Xenofontos, PFA Cyprus Holiday Homes

A very helpful training for new entrants and experienced in the shopping department. New techniques and very interesting information and knowledge. There was practical application and detailed explanation. The trainer was very illustrative and with a very good structure of thought.

Vasilis Kaoullas, Skiasis Group Ltd

Very helpful about discovering what is good communication, learned about soft skills and new ways of thinking. There was a lot of practicing. The trainer was young and close to our age and that made thinks more understood. She was very helpful, communicative and passionate with her work.

George Aristotelous MCTC Marine Ltd

“In today’s competitive business world and difficult economy, knowledge through effective education is more necessary than ever. This program has given to me personally, powerful tools in order to develop what I have learned and lead me to success both professionally and personally. The programme was very well organized / structured and Mr. Yiannakis Mouzouris is a great trainer with incredible communicability and knowledge of the subject. It was worth every minute and I thoroughly recommend! ” … Read more

Maria Papaleontiou, Orthodontic and Pediatric Dentistry Center P.N. Kokkinos

Extremely helpful and informative Programme at a professional level for Office Management. Vasiliki is a happy person and very transmittable in her presentation both from a distance and in person.

Aristi Aristotelous Michael, Cyprus Stock Exchange

An excellent, useful and helpful seminar on improving my skills. The trainer was excellent.

Sophia Zachariou, Revita Turnarounds Ltd

Communicating perfectly for understanding and consolidating sales strategies. The seminar was well-stimulated, comprehensible / interesting and lively / intense. The trainer is excellent.

Ntinos Economides, Remedica Ltd

The seminar was up to the point, without any unnecessary information. It gave us the correct bases for the perfect organization of an event. Vasiliki was excellent! With a lot of knowledge, fresh ideas that combine with οur time and also very transmitable!

Elena Zafiriou, Columbia Beach (Columbia Restaurants)

The seminar was very helpful. I believe that based on what I learned I can become better. I can manage stress with various tips given to me.

Marios Christodoulou, Agrolan Ltd

A seminar of great interest that offers practical and guidelines on proper and effective customer service. Through the seminar I gained knowledge on developing interpersonal relationships, there was an exchange of views and a constructive discussion. The trainer was excellent, professional and sympathetic.

Marilena Kyriakidou, Pierides Museum

Highly informative and interactive programme. The trainers were very good, had experience in the field and presented with wisdom and passion.

Daniel Christophorou, Cyprometal Ltd

Clear and complete seminar. There were presented right ways of dealing with conflict situations with customers.

Savvas Kattamis, Gemanalysis Ltd

The seminar was very interesting and I think the trainer managed to transfer how a business plan is prepared.

Michael Peshis, P.ORPHANIDES STEEL CONSTRUCTION LTD

I feel that I have gained knowledge and skills through the exercises, that will make the organization of my work less stressful and more efficient. We learned about the best management of an office and the implementation of the programme was pleasant due to the communication grace of the trainer. Ms. Christofi transfers positivity, confidence and is well aware of the subject which she transmitted to us perfectly!

Antonis Zacharopoulos, PhysioHealth Ltd

The seminar was excellent, enjoyable and very interesting. Through videos, dialogue and exercise solution, examples and brainstorming was amazing. Along with the positive energy and transmitability of Ms. Vasiliki the seminar was lively and not at all boring and / or tiring. We learned various ways to Develop Modern and Effective Secretarial Skills. I highly recommend! Do not miss it! Ms. Vasiliki was Perfect!! With a smile and liveliness, you are not bored at all.

Chrystalla Savva

Through this seminar I found solutions to several issues that I did not know how to manage my everyday life. The trainer was very positive and communicative.

Varbara Christou, Stavroula Gianniou Pharmacy Ltd

We learned about improvement of communication skills in many ways (e.g. emails, live chat). As small group we all participated with practical exercises and role playing. Mrs. Vasiliki was excellent, interesting and interested in sharing her knowledge.

Kevin Reuzeau, Annitak Ltd

The program was extremely interesting and informative. There was participation by all, examples of situations and a good flow of information. Both trainers were contagious.

Stephanie Marangou, Trilogy Limassol Seafront Ltd

Good Content, Friendly environment and approachable seminar! It expanded knowledge in Body Language, and we enjoyed the practical exercises. The trainer was very good and was aware of the subject.

Michalis Hadjistylianou, One Net

Psychological empowerment for stress management. The trainer was communicative, full of positive energy and transmitability.

Alexis Sofokleous, Iacovou Group

This seminar is the best opportunity for us to accomplish our tasks, i.e. collections of the debtors and others. We have learned many simple ways in which the collection of outstanding amounts can be made easier if applied. The trainer is fully qualified on the subject and very contagious. Also, the duration of the seminar was pleasant.

Antonis Kallinikos, Limassol Water Board (SAL)

The seminar was rich in content and really good! We learned that whatever you do, you have to do it with passion because that makes the difference and you will definitely succeed that way! Vasiliki locates our hidden passion and help us to succeed the goals that seem impossible!! I am excited!

Constantina Eleftheriou, Water Board of Larnaca

The information given were very important for proper customer service. We were provided some tips that helped us manage difficult customers. The presence of the trainer was very pleasant.

Eleni Kyrillou, Unicars Ltd

The Programme was very enjoyable, understandable, interactive and informative. The topics were very interesting and provided us with comprehensive knowledge in relation to Office Management. Ms. Christofi was excellent and created a pleasant and friendly atmosphere throughout where he kept the interest of the participants.

Sofia Raunic, Trojan Economics

The seminar was effective and we learned how to think differently and more positively. Vasiliki was very good at presenting the seminar and with her own way she made it easy for us to understand everything. A very positive and happy person.

Odyssia Nicolaidou

Powerful impact on the state of mind as a manager and leader. Was a great person with intensive experience, with a lot of good vibes, positive energy, and motivation.

Nikolai Podvolotski, Annitak Ltd

Good organization and very good material. It covered many issues comprehensively and satisfactorily! Very good seminar in its entirety!

Georgia Georgiou, P.T. Hadjigeorgiou Co Ltd

Excellent Seminar with very good and comprehensive content. Mr. Mouzouris is an Excellent trainer, that constantly kept our interest and presented to us very good examples.

Gianna Louka, Swissport Cyprus Ltd

The seminar was very useful and constructive. Suitable for people who have no prior knowledge of the subject but also for those who wanted to increase their knowledge. There were practical examples and active participation!

Laura Sophocleous, C. Sophocleous Ltd

Very informative seminar. I solved all the questions I had about the cash flow!

Marina Dimitriou, PFA Cyprus Homes Ltd

The seminar was very constructive. I have learned ways of how can manage better my work, my colleagues and the clients. The trainer was Excellent!!!

Elena Poullou, KES COLLEGE

It was a very constructive seminar.

Miranda Christofi, Christofi Bros Trading Ltd.

It was a very interesting seminar and offered small useful techniques for serving demanding customers but also in general for the correct and more professional approach of all the customers with whom we come in contact. The trainer was interactive, participatory and Excellent.

Meletios Theocharous, Limassol Water Supply Council

Informative and very helpful seminar! The trainer managed to combine the transmission of information with the entertainment.

Katerina Stavrou

Very good seminar, explanatory with great structure and development of the subject. We received a lot of knowledge on many topics and had the opportunity to express all questions and opinions with immediate feedback from the trainer. Mr. Mouzouris was very good and transmittable.

George Anagiotos

Very interesting seminar where there was communication between everyone. The trainer was excellent.

Athena Kyriakou, A. POTAMITIS MEDICARE LTD

I would recommend the Programme to colleagues in order to learn to manage and communicate better with their staff. The Programme was constructive and gave me the opportunity to socialize with other experts of human resources and to share and discuss opinions. I would describe the trainer experienced, transmittable and expertise of his work

Constantia Kousoulou, Technological University of Cyprus

We gained a lot of knowledge from a highly trained trainer who is charismatic to draw and hold attention. He is also very transmittable.

Theodoros Theodorou, CYTA

Very constructive and educational seminar! We were given ideas for organizing and carrying out the changes.

Maria Aristotelous, Welfare Association for Persons with Mental Disability

Targeted and constructive seminar! Excellent trainer!

Riana Galinou

The seminar is well organized and the notes provided are complete. I consider the seminar’s advantage of the exercises done during the seminar. They give a better understanding of the content. Booth instructors were with transmissibility and enthusiasm for the subject they train.

Andri Hadjigeorgiou, Open University of Cyprus

Pleasant and understandable seminar! We learned practical methods and techniques for effective written communication.

Anna Papadimitriou, SAS Consulting Ltd

Pleasant and understandable seminar. We learned new methods for development and improvement in our workplace. The trainer was excellent at the presentation.

Maria Megalemou, Pelecanos & Pelecanou LLC

The seminar was very useful with practical and specific examples in order to apply KPIs in our workplace. The trainer was passionate with a lot of knowledge on the subject.

Telemachos Xassapis, Aphrodite Hills Resort

Simple, comprehensive and effective seminar! Excellent trainer!

Iacovos Sofroniou, Aegis Pharmaceuticals Ltd

Very good seminar! Each participant was treated separately and through many personalized advice given to us, we were able to improve our profile and the image we promote outward. We heard many new ideas and we got practical improvement tips.

Elena Karekla, YPERAGORA G. KAREKLAS LTD

Effective seminar on Conflict Management in the workplace. It was very practical, and we were presented with substantial and real examples. The trainer was knowledgeable about the subject and answered all our questions on the subject.

George Apostolidis, A&A Apostolidis Contracting Company LTD

Remarkable seminar for any kind of business / organization where there was a professional approach and very useful content. We have been given sufficient knowledge for practical application in the workplace. Mr. Mouzouris was a professional, transmittable and knowledgeable with a lot of passion for the subject.

Mikaela Hava, Fox Smart Estate Agency Network Ltd

Excellent presentation and pleasant environment. We have adopted many suggestions given to us on how to improve the quality and skills of our work. The trainer was great! 10/10 !!!

Maria Christou, OAY

The Programme was excellent, understandable and with many examples. It will help me to be properly organized in my work. The trainer was very friendly, happy and presented us with many examples which helped us to better understand the material.

Eleni Frixou, A&A Apostolidis Contracting Company LTD

Very practical and useful seminar with very good explanation from the trainer that was excellent!

Luidmila Michael Nestor Hotel Ayia Napa

Very interesting and constructive seminar that taught us to how to serve our customers better and especially the demanding and angry customers. Ms. Christofi was very good and helpful.

Tasos Theofanous (Chef) Nestor Hotel Ayia Napa

Excellent and very useful seminar. We have learned very well things that will definitely help us in our work.

Onoufrios Nikolaidis, Mitsides Public Company Ltd

The seminar was effective and I learned many useful things about the collection of outstanding debts.

Helen Christofi, KONE Elevators Cyprus Ltd

The seminar had excellent organization and communication trainer with all the participants was very good

Angela Onoufriou, Sisamos Refrigeration

Very informative training on how to handle clients anger during service. We learned that it is necessary to love our job and to serve customers with courtesy and good mood. Ms. Vasiliki is well trained and conveyed her knowledge to us with a lot of positivity and the seminar became even more interesting.

Adonis Papetas, A & I Solar Ltd

Efficient, Informative and Remarkable seminar ! It helped me to understand certain behaviors of people and how to manage them via telephone, when I cannot see the client / partner.

Louisa Panayiotou, CBB Lifeline Biotech Ltd

Very Good Seminar, to the point. The trainer was excellent!

Christos Giasemi, National Bank of Greece (Cyprus) Ltd

The seminar was very well organized with flow and we enriched our knowledge which will help us in the future. We got very important information and perfectly understandable. The trainer was contagious about everything she had shown us.

Athina Pitsillou, KEPA

Very interesting seminar. We learnt the ways so that we can achieve our goals with diplomacy, reliability and discretion.

Mary Evripidou, Melathron of EOKA Fighters

Very useful and helpful training. We learned how to handle customers, use proper service, use correct words, and avoid the use of mistaken words. Ms. Christofi was very positive, contagious and imaginative.

Michalis Orfanidis, Electricity Authority of Cyprus

Very good seminar! The trainer was informed and well trained on the subject! She was also very transmittable.

Konstantinos Christoforou

Very constructive and pleasant seminar. The trainer was Excellent.

Dimitra Ηatziantoniou, Community Council of Mandria

Interesting seminar, I met the demands I had on this issue. Transmissivity, pleasant trainer. The theory was always presented with examples and there was communication and dialogue with the participants.

Ismini Georgiadi, Remedica Ltd

The trainer was very good and very transmittable! Excellent seminar in its entirety!

Antonis Hadjiyiannis, Laiko Cosmos Trading (Red Bull)

Very informative and supportive seminar which lays the foundations for further deepening of ISO 9001: 2015. There was proper organization and structure of the content. Mr. Mouzouris was clear and very transmittable.

Vassilis X 'Pantelis, Avraam Pittakis & Sons LTD

Clear and understandable seminar! Excellent trainer!

Elena Ioannou, Red Cube Furniture Ltd

I am very happy with the seminar. The seminar had a very interesting presentation that did not let me being bored! The atmosphere was very pleasant!

Papsanakis Constantinos, Tronikelia Enterprises LTD

This seminar covered and helped me to understand the way of thinking in order to distinguish the price of the product from its true value and how to promote it easily . The trainer was very good.

George Hadjivassilis, NIKOS HADJIVASILI & SONS LTD

Very informative seminar based exactly on the topic. In general, it was very interesting related human professional relationships. The trainer was very positive and very communicative.

Marilena Christodoulou, KEDIFAP LTD

A professional approach to daily communication with our fellow humans. We are strong that we have Ms. Christofi in Cyprus.

Georgios Solomonides, Solomonides Shipping Services Ltd

Excellent seminar with very good Tips! There were many real examples and assignments for better understanding. Ms. Christofi was very friendly and understanding. She gave us several tips and clear answers.

Maria Mesimeri, Karaiskakeio Foundation

The seminar was very helpful, detailed as it should be, and the presentation was very good. We learned how the purchasing departments work, how they are related to the other departments and how to set and achieve goals per person / department. The trainer was very good and transmittable.

Demetra Charitou, Remedica Ltd

From the first 5 minutes I realized how remarkable and interesting the seminar will be and indeed it was of a high level with multifaceted and important knowledge that was transferred to us with excellent transmit-ability and accuracy by Ms. Christofi.

Eleni Morfaki, K.O.A.

Interesting and very useful seminar for both business and personal purposes. Through this seminar we gained confidence and learned ways to deal with emotions and situations. The trainer was very explanatory and gave us many examples.

Alexia Konstantinou, Open University

Very constructive and helpful! Especially the images and the videos helped me a lot in understanding the theory!

Christiana Agglogallou, Water Board of Larnaca

Constructive and very interesting seminar! Very helpful in how to build a Professional Profile.

Effie Yiallourou, Pyrgou Vakis LLC

An interesting seminar with practical practices. Excellent the trainer!

Paris Hadjoannou, Kefalos Hotels Ltd

Very educative, we were given the knowledge to deal with the existing ones. Mr. Mouzouris was very good.

Pavlos Nicolaou, P. Orphanides Steel Construction

Very informative seminar. Just to the point.

Symela Voniati, Abacus Ltd

Βοηθητικό, περιεκτικό με έξυπνες συμβουλές.

Konstantina Konstantinou

Very helpful seminar with modern methods and new techniques for reaching out to clients. Great trainer!

Andreas Papanikola Nestor Hotel Ayia Napa

Very interesting and effective seminar. We learned ways to handle the debtor’s excuses. The trainer was great.

Litsa Kousioumi, Georghiou & Zembylas Partners

Mr Mouzouris is very effective and approachable. Very good work!!! He changed my point of view on a lot of matters.

Yiota Georgiou, Royiatiko HotelRoyiatiko Hotel

One of the most important seminars, that I have attended, Very interesting!!!

Christos Thori, Spyros Stavrinides Chemicals Ltd

The presence of the trainer was very pleasant and she was really transmittable!

Sergidou Elena, Trust International Insurance Company (Cyprus) Ltd

We have learned the right way of thinking in order to sale our products with the correctly. There was discussion, dialogues and more theory. The trainer was very nice, contagious, happy, with politeness and passion on her tasks.

Tonia Pavlidou, Remedica Ltd

The seminar was very helpful. It was very organized with a clear theme and learned me how to properly use my time.

Daphne Konstantinos, Charalambides Nicoletta DEPE

This seminar managed through targeted points to make us understand how and why the customers are angry. Also, the ways of customer management were very informative and easily adaptable. There was communication with the trainer and the other participants. Exchange of ideas from different types of companies. Ms. Christofi was very informed about the material she presented. She touched on targeted examples of everyday life.

Athina Hatzigeorgiou, Future Academy of Arts

Interesting and fun seminar! Our trainer shows how to do in practice what we learned. An excellent combination of theory – practice.

Euphrosyne Georgiadou

Very good and practical seminar! We did in practice an event management (5

Popi Kefalou, Youth Board of Cyprus

One of the main advantages of the seminar was the knowledge and the energy of the Trainer Mr. Yiannakis Mouzouris and also the content of the seminar.

George Televantos, Synectics Ltd

Excellent seminar helps greatly every warehouseman. I gained more knowledge about product storage. Mr. Mouzouris is one of the best trainers.

Panayiotis Antoniou, Elincou Diagnostics

This seminar is very helpful in psychology issues for each individual person. Through this I found solutions that could change the negative into positive energy in my workplace. The trainer is very active, communicative and very knowledgeable about the subject.

Anastasia Theodorou, Skalens Services Ltd

Very practical, with examples and application opportunities. There was an opportunity for discussion on subjects that mattered to the participants.

Chrysie Jacovides, M.S Jacovides & Co Ltd

Through the application of seminar material, I believe that you can apply it to your personal life as well.

Irene Koliandri, University of Nicosia

The seminar was exactly as mentioned on the title. It provided both management and leading information that will help us in the future both professionally and personally. I think that the advantage of the seminar was Mr. Υiannakis, who had knowledge in the Shipping section, also the fact that there were exercises for the better understanding of the seminar the content. Also, the material given was very helpful. At the same time, Mr. Υiannakis was very illustrative, dynamic, communicative, ex… Read more

Anna Andreou, MDIR Services Ltd

Step by step the Effective Management of Conflicts and Disagreements in the Workplace

Christofi Vasiliki

Communication, Soft Skills and PR Specialist – Trainer and Coach

Conicon Ltd

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