The summary of the seminar was focused on the key aspects of customer service in a very detailed way. We were given guidelines on how to handle the customer better an also we were given positive words that can instantly enhance our communication with the customer.
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Satisfactory seminar that met my expectations.
Flawless approach to the subject by the trainer who was professional, very communicative and knowledgeable about the subject. She was full of energy and approached topics with simple examples, which made the seminar even more interesting and interactive.
A very helpful seminar that gave me many practical ways to be sued right way ay my job. It helped me in order to have self-confidence during the presentation of my company’s products. The trainer was very helpful, smiling person, with pleasant presentation and she has answered all of our questions.
Mrs Vasiliki was smiling, very positive and transmittable and explained us everything in detail. I appreciate her very much! The knowledge she transmitted to us are immeasurably helpful to change our thinking both in our personal and our professional lives. Thank you very very much!!! Good luck in your life and your career in your workplace!
Very enlightening seminar from which I received many useful information. There was a discussion between all participants and that made the seminar enjoyable and not boring. The trainer was impeccable as always.
The seminar was very targeted and productive. There were too many empirical examples that helped to understand. Very good and professional the trainer.
Dear Mr Mouzouris, I would like to thank you for your excellent presentation to our today short training “workshop” on the issue of the Personnel Evaluation System purpose and objectives. With a vivid, practical, documented way and with full respect for the dialogue, you have, in my point of view, fully met the expectations of the participants. PS: Thank you also from the colleagues of Personnel & Administration Department for organizing this useful educational activity.
Energetic, Interesting, opportunity to discuss and interact, Practical well documented and presented. In addition the seminar was not boring at all!!! (not easy to find in seminars).
The seminar was quite important, useful and necessary. We learned new words and new writing structure.
The content of the seminar was presented to us through many real examples and analyzes where it was very understandable. The trainer was very positive and transmittable.
Constructive Seminar, in to the point!
The trainer was very good. The seminar was interesting with very good material!
Excellent Seminar!
Interesting and effective seminar, we have learned effective ways of handling conflicts. The trainer was very communicative and pleasant.
We learned how important customer communication is. The trainer was extremely good.
A very constructive seminar that kept the interest unimpaired from beginning to end. Applicable in practice along with knowledge. The trainer was very positive and transmittable.
Effective seminar where we received many practical methods for efficient customer management. The trainer was transmittable, there was identification with the participants, and she handled the discussions perfectly.
Excellent seminar and very useful in relation to sales. The trainers are excellent!
Excellent presentation and pleasant environment. We have adopted many suggestions given to us on how to improve the quality and skills of our work. The trainer was great! 10/10 !!!
Helpful seminar for basic and major accounts / budgets and information on assessment techniques
It was a very useful and pleasant seminar where there was clarity in its content. The trainer was contagious and excellent.
Very good seminar! It gave me a push to move forward in all the fields of my life!
Very informative seminar, it gave us a clear picture of how to be more specific with client service. The trainer was perfect, very well organized, professional, very well structured and enthusiastic.
Pleasant, informative and helpful seminar! We learned how to deal with conflicts that may arise in our workplace. The trainer was very good with a pleasant presence, positivity and at the same time transmittable!
The seminar was very fruitful and pleasant. The advantages of the seminar were the few people, the quiet area and the Positive Vasiliki.
A very interesting seminar that is worth attending. We were given targeted examples with results that aimed at solving the problems facing the listener. The trainer was communicative with a targeted approach. Simplify the subject for a better understanding of the participants and with positive energy.
The seminar was excellent. The examples mentioned were realistic, close to reality and not to the theory. Excellent trainer.
Very helpful seminar. Vasiliki was fully documented, and it was very easy to understand what it presented to us. I give her 10 ‘.
We have learned how to distance ourselves from the points that causes us stress. Mrs. Vasiliki was very positive and also gave us very nice ideas to deal with stress.
Excellent and very useful seminar. We have learned very well things that will definitely help us in our work.
A pleasant seminar which it worth’s to participate!! I learned what is important and what I really need to do in order to succeed. The trainer is a pleasant personality and a very remarkable person. Amazing!!!
The trainer was very well organized and transmittable. The material given is practical and very important!
Interesting seminar, understandable and in many parts offers “food for thought”. Short, understandable and gives key points on how to improve our communication management strategy. Vasiliki was communicative, perfectly understandable during the presentation and willing to answer any questions.
Very interesting seminar with nice material and very enriched. I learned ways on how I can manage customers and angry customers and ways to behave well. Mrs. Vasiliki is very good at what she does and she analysed all the material in the best way.
It was a very interesting and helpful seminar! Very practical as the trainer was actually using real life examples and case studies.
Very positive and pleasant atmosphere, there was communication and dialogue between the participants and the trainer. Vasiliki was excellent.
Very good seminar with emphasis on keywords for what is best to answer and what not. The trainer was very good and had the ability to impart the right techniques for managing a crisis in the workplace.
The seminar was wonderful, useful and enjoyable, it was 100/100 the best seminar I attended in recent years. The trainers were very good.
Very interesting seminar! We were given very helpful advice immediately applicable to any type of business
Comprehensive, informative and very useful seminar!
The seminar has put us in a process of thinking about what we are doing wrong when dealing with the anger of our customers. The trainer was very transmittable and instructive.
Comprehensive and able to give meaning to the participant so as to perform having the data.
Useful seminar on understanding the procedures applied in ISO, for proper organization and structure. The trainer was very good and very transmittable.
The seminar was Interactive, with nice examples and listening to them by the trainer you can apply them in practice. Ms. Basiliki is very accessible and willing. He has patience and is a very good acquaintance of the subject.
Very interesting seminar which helped us to easily capture the techniques and methods. The trainer was very pleasant, informative and communicative.
Well prepared seminar and it covered all stages of a Business Plan. It was interactive and flexible. The trainer was excellent, in presenting and coaching.
With one word…Vivid! Congratulations!
A very satisfactory seminar for the amount of time we had available to us, with many examples and the strong presence of the trainer who is very capable and descriptive in the presentation.
Very helpful seminar with rich content. We developed the skills of staff evaluation and communication with colleagues, subordinates and supervisors. The trainer was very demonstrative and very transmittable.
The trainers were very transmittable! Very good and always prepared for each seminar of the program. They know very well the theme and make it very interesting program. Certainly everything I learned will help very much.
Very good trainer! The seminar was very well organized!
A very interesting and effective seminar. The knowledge tranmitted by the trainer can be directly applied in our daily life!
A very methodical and useful seminar through which we are given the opportunity to improve our skills. The trainer was very good.
A seminar with positivity were we learned in practice useful ways of how to deal with conflicts. The Trainer was perfect. I give her 10+! Thanks.
Good organization and very good material. It covered many issues comprehensively and satisfactorily! Very good seminar in its entirety!
Efficient and useful seminar. The trainer was perfect! So creative, vivid and made such a beautiful atmosphere! Congratulations!
Very informative seminar which gave us several solutions on how to handle difficult customers. The trainer was very informative.
Very helpful seminar where we were given various effective ways to manage the needs of each Company. We also learned new and correct ways of written and oral communication. Ms. Christofi was Excellent and immediate.
Extremely useful seminar that I gained many knowledge and practical methods on how to receive outstanding debts. The trainer was perfect. He knew the subject very well, was contagious and he was smiling during the seminar.
This seminar was trying to focus on being more confident in verbal and written communication. Furthermore, there are some interesting information when dealing with angry customers, information about negative words and in general how to be more communicative. Mrs. Christofi was Perfetto!!!!
Very vivid and transmittable trainer! Excellent seminar!
Mr. Giannakis, hello. I am Christos by UMAR and I was in the seminar today. I came in very bad mood, as I went to previous seminars, but your way, your transmissibility, your mood and your knowledge made me want the seminar to keep going. With such people like you, Cyprus has a future. Congratulations!
This seminar is excellent, it helped us to better understand our work. We learned many new things, words and phrases that will help me improve my behavior and my customer service.
The seminar is very interesting, and we learned a lot of new things. Ms. Vasiliki is excellent, direct, knowledgeable in communication and professional.
Very good and useful seminar that will greatly help my job. We learned new knowledge with the correct explanation.
Interesting and useful seminar where we learned techniques and tactics related to strategy for debt collection. The trainer kept the participants interest at a high level.
The programme was pleasant and understandable. Our Trainer Mr. Mouzouris was fully qualified, friendly, very informative and always willing to answer our questions. I strengthened my knowledge in all topics relating Human Recourse Management
I really enjoyed the seminar. I now aim at using all the tools and knowledge I gained so as to be able to free up my confidence.
Informative and enjoyable, many important work issues were covered and widely analysed. The trainer encouraged us to participate, making the training more enjoyable and effective! Ms. Christofi was pleasant, understanding and in her own way made us all participate and express ourselves!
Very detailed with many examples for easy understanding. There were exercises throughout the programme for a better understanding of the theory. The trainers had all the necessary knowledge, experience and skills to pass on their knowledge.
Very interesting. There was vitality and everyone was involved. It helped me to identify my weaknesses in dealing with difficult clients and gave me guidance on how to deal with them better by using the right words / phrases. A highly experienced trainer, she knew perfectly her subject and could convey what she needed.
Very educational seminar! Short and concise! In enriched my knowledge and I met people from other sectors, with ideas that can help my company.
I have learned to put goals and timetables and to make proper distribution of my work. And all thanks to your excellent guidance, real and detailed examples. After attending the seminars “Effective Human Resource Management” & “Skills for extremely Effective Trainers” I am now able to lead and manage the human resources of our hospital, with more effective methods. I would like to congratulate you and also thank you for the excellent presentations. I would really want to participate also in more… Read more
A seminar useful for any person who works with other people – a group of people. There were very good and convincing examples. The trainer was very good and passed on his knowledge to us.
Excellent program that gives all the necessary supplies to the participant in order to develop both in personal and professional level.
We learned about improvement of communication skills in many ways (e.g. emails, live chat). As small group we all participated with practical exercises and role playing. Mrs. Vasiliki was excellent, interesting and interested in sharing her knowledge.
A seminar in which there was a significant enhancement of my existing knowledge on Human Resources issues, with the enriched teaching content, the exemplary exercises, the videos and the special communication ability and transmissibility of the trainer. He ensured that he was understood with examples and cares in practice, so that all participants participate and have fully understood the content of the teaching.
Very useful and constructive seminar from which we learned to handle situations more correctly and to control ourselves for the better. The trainer was very good.
Interesting seminar with rich material. There was a discussion among all participants and a solution to all the questions. The trainer was very well aware of the subject with a very pleasant personality! Well done!
Very helpful seminar for the daily evaluation of our work and for our planning with a clear and useful material. The trainer was very good with good mood and transmitability.
The seminar was pretty clear with a trainer full of energy and knowledge about the subject taught. The direct communication of the trainer stood out .
Very helpful and useful seminar for everyone. We were given practical tools to boost our confidence which will certainly benefit us in our personal lives but also in the advancement in the professional field.
Very good seminar! The main advantage was that the trainer entered immediately in the main subject of the seminar without superfluity.
Through this seminar we have learned a lot about tackling the problem of bad debts. I hope we evaluate them correctly! The trainer was very positive, helpful and with a lot of knowledge on the subject.
Very interesting seminar which kept our interested and we did not get bored. It was very interactive with a lot of discussion between the trainer and the participants about the different issues that everyone was facing. Also, the presentation was done through tablets, which I think was very positive and enjoyable in the presentation. The trainer was Excellent! It piqued my interest with colourful slides through the presentation and videos. She had a strong and clear voice and was not at all tiri… Read more
It was very useful! Excellent!
Very informative and beneficial seminar that will help me to improve my position as Personal Assistant at all departments of my Company. We learned about better organization of our time and how to set priorities using what we learned from the seminar. Vasiliki was very passionate with her job and the way she was presenting the seminar material was very interesting and kept our attention 100%!
The seminar was effective and I learned many useful things about the collection of outstanding debts.
Through this seminar we learned about the definition of thought and action, the change of attitude and the change of perspective. The trainer was very good with a positive aura + energy and very explanatory.
Very interesting, right on the topic and very essential. Very good coaching abilities from the trainer, thank you very much!!!
Clear and complete seminar. There were presented right ways of dealing with conflict situations with customers.
Very informative and helpful seminar regarding communication skills. We gained more knowledge of how to express our feelings in a positive and polite way. The trainer was perfect!
The seminar was very interesting, I already feel that from tomorrow I will start to change many things in my character and in how to deal with others on a professional and personal level. The trainer was impeccable and honest! Personally, I was satisfied with her and her presentation!
We learned how to transform our written communication with clients or associates into impeccable! Our trainer continually gave us examples for better understanding of the seminar. Excellent!
A constructive, enjoyable and interesting seminar where there was an exchange of experiences and all our questions were answered. Vasiliki was perfect and had excellent communication with all participants.
I am very happy with the seminar. The seminar had a very interesting presentation that did not let me being bored! The atmosphere was very pleasant!
Through this seminar we learned many things about how to manage conflicts that made us change our way of thinking. The trainer was excellent and transmittable!
The seminar was really helpful for me personally. A very good trainer, explaining with the easiest way possible. BRAVO Mr Yiannakis Mouzouris. Knowledge I have got, I will definitely use it in our office. Thank you.
It was very enlightening and informative seminar! It gave me practical solutions to deal with the problems we face.
Targeted seminar with very nice examples. We have learned how to use in practice everything we have learned and how to think properly for the good of our Company. Mr. Mouzouris was very explanatory and he answered all the questions we had during the seminar.
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