ILM Office Management Programme

Our Office Management Program is designed for active Office Managers, Office Administrators, Experience Secretaries and Personal Assistants who wish to advance their career in Office Management recognized by the Institute of Leadership and Management, UK, the premier management qualifications awarding body of worldwide programs.

The program is practical, flexible and cost effective.

Check for a Schedule recognized program or contact us for the design, scheduling and delivery of an In-House one tailored to your exact needs.

The Office Management Program

This is an intensive program recognized by ILM, that concentrates on developing the skills and techniques you need to run an Office effectively and at the same time equip you with the ability to manage yourself and others. The program is designed to enhance your existing skills with modern and state of the art competences and know – how in order to build up your confidence, to create a dynamic and efficient office working environment while influencing systems and people to work effectively together to achieve the desired results.

Status and Recognition of Program

The office management program is recognized by the Institute of Leadership and Management (ilm) UK. Ilm, is a professional body, part of City & Guilds, the biggest and most known Organization in awarding Vocational, Management and Leadership Qualifications Worldwide.

Upon successful completion of the program, the candidates can register as Members to ilm thus enabling them to advance their membership status as they climb the management ladder.
The program is structured in 8, 3-hours modules covered in four (4) training days. The topic / title and content of each module are described below.

Program Structure and Content

OM1. Office Management

Defining Office Management Role, Office Management Function, Office Management Responsibilities, Personal Development Plan. 3 hours

OM2. Office Administration

Smoothing the operation, Managing Paper Flow, Office Ergonomics, Safety and the Working Environment, Office Ethics and Politics. 3 hours

OM 3. Digital Office

Digital Tools, Electronic Filing, Minutes of Meetings, Time Sheets, Electronic Calendar, How to automate simple tasks, The webpage, Social Media. 3 hours

OM4. Effective Planning and Organizing

How to plan step by step, Action Planning, Prioritizing, Project Management, Problem solving and decision making, Calculating resources needed, The Art of Time Management and Delegation. 3 hours

OM5. Leadership – Influencing Across the Organization

The 7 Habits of Effective Office Managers, Managing Change, Interviewing Skills. 3 hours

OM6. Effective Written & Spoken Communication

Written Communication (Correspondence, Report writing, Taking notes, Non verbal Communication), Listening Skills (Body language). 3 hours

OM7. Dealing with Yourself and Others

Dealing with pressure, stress and anger, Gender Communication, Dealing with conflict, Dealing with difficult situations / people, emotions. 3 hours

OM8. Understanding & Controlling Finances

Understanding the Financial Terminology, How to prepare a budget, How to control a budget, How to defend a budget. 3 hours

What you will Learn and Gain

During the four (4) intensive training days you will learn:

  • The crucial role of an Office Manager
  • What effective Office Administration includes
  • How to take advantage and use modern digital office technology
  • The essential skills and techniques for planning, organizing and controlling work and managing time
  • How to develop yourself into a Leader in the Office
  • How to communicate effectively
  • How to handle pressure, stress, anger and deal with conflict situations and difficult people in an effective manner.
  • The essentials of financial matters and budgeting

Advantage of the Program

  • Practical, flexible, intensive
  • International recognition through the Institute of Leadership and Management, UK
  • Low cost / investment

Successful Completion of the Program includes:

  • Participation in all 4 training days
  • Participation in all classroom exercises and activities
  • Passing of final exam. The final exam consists of a test paper at the end of each training day.

Upon successful completion of the Program, the candidate will be awarded a Certificate issued by the Institute of Leadership and Management, UK.

Participant / Candidate Profile:

The ilm office management program is designed for active Office Managers, Office Administrators, Experience Secretaries and Personal Assistants who wish to advance their career to Office Management.

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Seminars & events

February 2020
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2020 01 27 2020 01 28

Category: General8:45 am: Σεμινάριο Λευκωσία - Μέθοδοι Είσπραξης Ανεξόφλητων Οφειλών

8:45 am: Σεμινάριο Λευκωσία - Μέθοδοι Είσπραξης Ανεξόφλητων Οφειλών
2020 01 29 2020 01 30

Category: General9:00 am: Σεμινάριο Λεμεσός – 20 Τρόποι Διαχείρισης Εργασιακού Άγχους

9:00 am: Σεμινάριο Λεμεσός – 20 Τρόποι Διαχείρισης Εργασιακού Άγχους
2020 01 31 2020 02 01 2020 02 02
2020 02 03 2020 02 04 2020 02 05 2020 02 06 2020 02 07 2020 02 08 2020 02 09
2020 02 10 2020 02 11 2020 02 12

Category: General9:00 am: Σεμινάριο Λευκωσία - Advanced Body Language - Γίνε expert στο «διάβασμα» της Γλώσσας του Σώματος

9:00 am: Σεμινάριο Λευκωσία - Advanced Body Language - Γίνε expert στο «διάβασμα» της Γλώσσας του Σώματος
2020 02 13 2020 02 14 2020 02 15 2020 02 16
2020 02 17 2020 02 18

Category: General9:00 am: Σεμινάριο Λευκωσία – Διαχειριστείτε Αποτελεσματικά τις Συγκρουσιακές Καταστάσεις και τον Θυμό των Πελατών

9:00 am: Σεμινάριο Λευκωσία – Διαχειριστείτε Αποτελεσματικά τις Συγκρουσιακές Καταστάσεις και τον Θυμό των Πελατών
2020 02 19 2020 02 20 2020 02 21 2020 02 22 2020 02 23
2020 02 24 2020 02 25

Category: General8:45 am: Σεμινάριο Λεμεσός - Σύγχρονες Μέθοδοι Διαχείρισης Αγορών και Προμηθευτών

8:45 am: Σεμινάριο Λεμεσός - Σύγχρονες Μέθοδοι Διαχείρισης Αγορών και Προμηθευτών
2020 02 26 2020 02 27

Category: General8:45 am: Σεμινάριο Λεμεσός - Σύγχρονες Μέθοδοι Διαχείρισης Αγορών και Προμηθευτών

8:45 am: Σεμινάριο Λεμεσός - Σύγχρονες Μέθοδοι Διαχείρισης Αγορών και Προμηθευτών
2020 02 28 2020 02 29 2020 03 01

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Well organised seminar! It made me aware of things that I was not familiar and methods to implement them. The trainer kept the interest throughout the seminar.
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