|282020 09 28||
292020 09 29
8:45 am: Σεμινάριο Λευκωσία - Ανάπτυξη Σύγχρονων και Αποτελεσματικών Δεξιοτήτων Προσωπικής/ου Βοηθού
2020 09 29 –
Σεμινάριο Λευκωσία - Ανάπτυξη Σύγχρονων και Αποτελεσματικών Δεξιοτήτων Προσωπικής/ου Βοηθού
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8:45 am: Σεμινάριο Λεμεσός - Τεχνικές Καταγραφής Πρακτικών για Αποτελεσματικότητα των Συναντήσεων
2020 10 02 –
Σεμινάριο Λεμεσός - Τεχνικές Καταγραφής Πρακτικών για Αποτελεσματικότητα των Συναντήσεων
8:45 am: Σεμινάριο Λευκωσία - Αποτελεσματική Γραπτή Επικοινωνία με Πελάτες
2020 10 02 –
Σεμινάριο Λευκωσία - Αποτελεσματική Γραπτή Επικοινωνία με Πελάτες
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82020 10 08
8:45 am: Σεμινάριο Λεμεσός - Μέθοδοι Είσπραξης Ανεξόφλητων Οφειλών
2020 10 08 –
Σεμινάριο Λεμεσός - Μέθοδοι Είσπραξης Ανεξόφλητων Οφειλών
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|122020 10 12||
132020 10 13
9:00 am: Σεμινάριο Λεμεσός - Anger Management - Σεμινάριο Διαχείρισης Θυμού, Πίεσης και Έντασης
2020 10 13 –
Σεμινάριο Λεμεσός - Anger Management - Σεμινάριο Διαχείρισης Θυμού, Πίεσης και Έντασης
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302020 10 30
10:00 am: Live Online Training – 16 Τρόποι να Απελευθερώσετε και να Ενδυναμώσετε την Αυτοπεποίθηση σας
2020 10 30 –
Live Online Training – 16 Τρόποι να Απελευθερώσετε και να Ενδυναμώσετε την Αυτοπεποίθηση σας
|312020 10 31||12020 11 01|
It was very interesting, I learned something new.
A very helpful and informative programme for people involved in leadership / human resources management. Comprehensive and simply worded. Structured in a very informative way for the participants. Mr. Mouzouris presentation was very good, understandable and in a way that kept our interest at a high level.
Vivid seminar with very good examples. There was participation by all participants.
It gave me the opportunity to meet others with similar interests and concerns in their professional career. It was especially helpful to brush up my knowledge in the field and encouraged in order to go ahead and put team goals.
Excellent Seminar. Throughout the time, the interest was soaked. Ms. Vasiliki in terms of thoroughness and fluency was very good and I felt that it has provided me with a lot of equipment to this seminar to cope with.
Structured, alive, useful and useful seminar for practical and professional improvement. I have no words for the trainer!! She was alive, contagious and aware of the subject very well!
The summary of the seminar was focused on the key aspects of customer service in a very detailed way. We were given guidelines on how to handle the customer better an also we were given positive words that can instantly enhance our communication with the customer.
The seminar was Interactive, with nice examples and listening to them by the trainer you can apply them in practice. Ms. Basiliki is very accessible and willing. He has patience and is a very good acquaintance of the subject.
Very helpful seminar! We heard new things that will help us a lot in our workplace.
Informative seminar! Very good trainer!
The seminar gave me new ideas about how I can organize my company
Descriptive and very understandable seminar! The presentation was very good and the examples helped me understand completely the whole subject
Very good seminar for me that I did not have academic knowledge for economics or any similar practice.
The seminar was very good and very well organized! The trainer used good examples and material to help people understand the theory!
It provided us with extra knowledge in order to use it in practice and to perform more effectively.
An excellent interactive tutorial with many exercises. Very good trainer!
Comprehensive and organized seminar. It had several examples and the trainer was very informed. He could answer anything we asked him as he was an expert of the matter.
Very pleasant seminar with real examples. Vasilki was very transmittable.
We learned about conflict management with many examples in a comfortable environment. Ms. Christofi is well trained and presented the seminar with many examples without stress. Excellent in explaining the various problems and charismatic in peace.
Interesting seminar that helps you broaden your knowledge in communication! Communicative, pleasant and makes you understand the importance of communication
The programme contained a very satisfactory material and expanded a wide range around the area of Human Resources. The trainers have the necessary knowledge on the subject and a properly organized material.
I already apply what Vasiliki taught me, and the results are really good! Mostly I won that I can remain calm, and this is very important! Thank you so much!
Excellent trainer who kept our interest throughout the seminar!
The trainer is perfect! She can transmit the knowledge she owns. Great Seminar!
It was perfect… We gained a lot of useful knowledge from an excellent trainer!
A valued seminar, which gives helpful advices, practices and knowledge for people who are managers but don’t have academic knowledge in Management.
Dear Mr. Mouzouris, On behalf of the Board and the Management of the Cyprus Broadcasting Corporation (CyBC), we would like to thank you warmly for your excellent presentation and training “workshops” on issues of Personnel Evaluation System and the diachronic cooperation we have in general. I hope that our cooperation will continue in the future.
Constructive, organized seminar with clear answers to our questions!
Very informative seminar based exactly on the topic. In general, it was very interesting related human professional relationships. The trainer was very positive and very communicative.
Constructive seminar! I learned things that will help me in my career. The seminar was very well organized and the trainer was very well prepared and we solved all our questions.
Excellent Seminar with very good and comprehensive content. Mr. Mouzouris is an Excellent trainer, that constantly kept our interest and presented to us very good examples.
The transmissibility of the trainer it can’t be described!!
This specific seminar makes you think more about your goals as an individual, but also how to communicate in the workplace and family. Contagious and communicative trainer.
Very interesting seminar that has given same good routs that can be used in our daily routine
Pleasant programme and just to the point! The trainers were very pleasant and transmittable.
Interesting seminar, where we were given very good tips that will improve my communication with the customer! Ms. Christofi was very communicative and gave us many examples.
The fact that the objective was clear helped establishing an excellent communication.
The seminar was very fruitful and pleasant. The advantages of the seminar were the few people, the quiet area and the Positive Vasiliki.
Interesting seminar, understandable and in many parts offers “food for thought”. Short, understandable and gives key points on how to improve our communication management strategy. Vasiliki was communicative, perfectly understandable during the presentation and willing to answer any questions.
It was a very good and organized seminar. It will help me very much in my professional life.
Very interesting, especially for me that I am new in this field, I understood the processes better. We were given exercises, opportunities for dialogue and examples that I will not forget . Mr. Mouzouris had knowledge in many areas and was willing to answer all the questions.
It was well organized and the trainer was qualified and informative! I am really happy I participated in this seminar!
Brief, comprehensive with clear target and method.
Very pleasant and understandable seminar! I understood how to manage myself when I get angry and to understand the others.
Excellent seminar! It helps you with practical ways on how to deal with yourself and others.
This seminar was very detailed and a summary about Event Management. Ms.Christofi surprised me once again with her presentation of the seminar. She has the ability to make others to learn more through her training methods.
Highly professional, awesomely helpful seminar! It aimed at improving ourselves with techniques that are very useful both in the professional field and our personal lives.
We learned how to achieve our goals and effective ways of communicating. The trainer was very convincing and descriptive.
The seminar was very interesting and I think the trainer managed to transfer how a business plan is prepared.
Through this seminar we learned about activating the parasympathetic part of our brain! At the same time, we were given important techniques and methods to deal with stress immediately. Ms. Christofi was very contagious and had examples for all occasions which makes it easier to memorize the things she presented!
Perfect Seminar for our sector
Enlightening and helpful seminar which enabled us to update our writing and verbal skills. The trainer was very pleasant!
Constructive seminar and very essential!
A constructive seminar and very helpful in understanding and using the methods for collecting outstanding debts. We have learned ways of how to deal and manage bad customer behaviors.
The seminar was very helpful. It was very organized with a clear theme and learned me how to properly use my time.
A very nice seminar which helps us to improve in our functions as personal assistants and as individuals in our personal lives. The trainer was well-trained, very transmittable and fully analyzed all the points needed.
Effective and fun programme! It was very interactive with many videos.
The presence of the trainer was very pleasant and she was really transmittable!
We learned how to transform our written communication with clients or associates into impeccable! Our trainer continually gave us examples for better understanding of the seminar. Excellent!
It was especially helpful seminar! Very practical and will help me immensely in workplace.
Very helpful seminar with modern methods and new techniques for reaching out to clients. Great trainer!
Psychological empowerment for stress management. The trainer was communicative, full of positive energy and transmitability.
It was a very interesting seminar. The trainer was very informed on the subject, but also generally.
Constructive Seminar, in to the point!
Very good seminar! It taught us practical ways of anger management and put me into the process to use them in my everyday life.
Constructive seminar and right to the point! The presentation of Vasiliki helped me to understand / use more constructively what I already know.
Very comprehensive seminar with a very good structure. The trainer was very transmittable.
Seminar was interacting between both the audience and the trainer. We were showed different prospective and view on how to communicate. The trainer was professional, polite and knowledgeable.
The seminar was understood and will help me to become even better as a secretary.
Very good seminar! Properly configured seminar that will help me both in my work and in my personal life.
Very effective and useful for my job with knowledge, utility and interest. The trainer was impeccable!
The seminar had excellent organization and communication trainer with all the participants was very good
Very clear, well prepared seminar that made me understand what ISO 9001 is. Due to the functional number of participants (not very big) the dialogue was even more effective. Very good trainer!
Targeted seminar with a clear purpose. It was very useful that there was practical work.
A very informative and very helpful seminar with communication and dialogue among all. The trainer was well aware of the subject and could easily transfer his knowledge to us.
A very illustrative seminar, with videos and exercises where we learned new things and ways to deal with anger.
Interesting seminar where we gained more knowledge for telephone customer care. The trainer was very good.
The seminar was very useful. It helped me thinking more positive and how to control my anxiety. Mrs. Vasiliki is very kind, positive and she gave us a lot of tips! Thank you very much Vasiliki!
The excellent trainer identified any weaknesses in the office organization section as well as the way of behaviour towards others and gave us practical ways to deal with them.
Extremely useful seminar that I gained many knowledge and practical methods on how to receive outstanding debts. The trainer was perfect. He knew the subject very well, was contagious and he was smiling during the seminar.
Excellent seminar and very comprehensive as to the content! The trainer was very transmittable.
Very good seminar with many practical examples
Justified, comprehensive with appropriate teaching methods. A programme which equipped me with a lot of smart tools regarding to modern business management. The effective implementation in my workplace proves the suitability of the programme.
An interesting seminar for dealing with clients in the field of debt collections. We were given ways to collect debts and behave properly towards the customer with the right attitude. The trainer was communicative, specific and pleasant.
The seminar was informative at all levels. We received useful information through exercises and videos. At the same time there was a dynamic presentation and argumentation by the trainer with very helpful management knowledge in general. Mr. Mouzouris was friendly, illustrative and very transmittable.
Enlightening, educational seminar. There was dialogue, enlightenment and discussion. The trainer was very pleasant and sharing her thoughts.
Very interesting seminar for anger management. The trainer was excellent! Very interesting and positive person.
Useful application of customer service techniques applicable to real world scenarios. We got new ideas and ways of thinking presented in a quick and convenience way for easy understanding. Mrs. Christofi was confident and charismatic.
Effective and beneficial seminar. There were many helpful points in the seminar. It was clear the theoretical and the practical part of the seminar. It was a very interesting experience for me.
Very constructive and helpful! Especially the images and the videos helped me a lot in understanding the theory!
Very pleasant! But above all it was very constructive, informative and educational! You become addicted to Mr Mouzouris and you do not want other trainers!
Very good seminar! It activated my way of thinking based on the marketing
Interesting seminar on outstanding debt collection. The trainer was very efficient.
It is a seminar based on real facts and smart tips that help both in personal and professional careers to become better. We learned a lot of things we can do in our work to be better and more helpful. Ms. Vassiliki is a very happy and positive person who communicate right what she wants to present to you. She is a right professional !!!
Very useful seminar! We learned how to approach debtors and to achieve our goal without insult or annoy them.
Very efficient, I believe that I gained a high educational skills on the topic. Excellent trainer, he knows the subject. He used very good examples on various subjects.
Interesting seminar with lots of information on the subject of human resources management. The trainer was great, transmittable and very passionate about what he does.
Constructive seminar! I gained many new skills from a very transmittable and positive trainer. Her methods kept our interest throughout the seminar.
It was an excellent seminar! We gained many useful knowledge, directly applicable by the Cyprus University! Thank you Mr Mouzouris!
Excellent seminar with classification and promotion of knowledge.
Interesting seminar, I met the demands I had on this issue. Transmissivity, pleasant trainer. The theory was always presented with examples and there was communication and dialogue with the participants.
Very interesting. There was vitality and everyone was involved. It helped me to identify my weaknesses in dealing with difficult clients and gave me guidance on how to deal with them better by using the right words / phrases. A highly experienced trainer, she knew perfectly her subject and could convey what she needed.
Interesting and creative seminar. He gave us the opportunity to implement methods for better internal communication and efficiency. The instructor was very descriptive, illustrative and managed to keep our interest throughout the duration of the seminar.
Very informative seminar. Just to the point.
Very interesting seminar and the trainer was very good! Very passionate and understandable! He has the qualification to transfer the messages of the seminar. The seminar was detailed and very interesting.
Very interesting, original and positive seminar. It has to do with the psychology of people that is being treated in our body.
I consider that this is one of the few seminars / programmes I have participated and gained knowledge on a theoretical level. There were exercises, case studies and discussions that could help me apply what I learned. The trainer was very good at communicating through examples, which helped us to retain the information / knowledge we acquired.
An enlightening seminar on personal development and operation in a professional and personal environment. The presentation material was rich and interactive. The trainer was Excellent!
Interesting and comprehensive seminar. It contains many practical examples, persuasion techniques, and very interesting material!
I really appreciated those 3 days of the seminar, I will focus based on the cookie example. The communication between us was very nice, we helped each other to be positive. Vasiliki is a great trainer, I give her 10/10! We clearly improved our way of communication thanks to her amazing advises.
The seminar has put us in a process of thinking about what we are doing wrong when dealing with the anger of our customers. The trainer was very transmittable and instructive.
Very helpful, interesting and productive seminar!
I have learned to put goals and timetables and to make proper distribution of my work. And all thanks to your excellent guidance, real and detailed examples. After attending the seminars “Effective Human Resource Management” & “Skills for extremely Effective Trainers” I am now able to lead and manage the human resources of our hospital, with more effective methods. I would like to congratulate you and also thank you for the excellent presentations. I would really want to participate also in more… Read more
Acquiring knowledge from a certified tutor and a more professional point of view
It was a complete seminar about how to improve our communication, relationship with our colleagues and our organization. The trainer was very nice and professional.
A creative seminar with the contribution of all the participants. We were given interactive exercises that were very helpful. The trainer was very communicative.
The Programme helps to approach the issues related to HR Management from another angle. You acquire knowledge in handling situations in the work environment and gives new ideas to implement practical ways to improve staff performance.
Within a day we learned a lot, specifically about the way people think and deal. Vasiliki was Excellent! She kept my interest throughout the seminar.
Dear Yiannakis, I want to congratulate you for the seminar I attended 50 plus 1 ways for aggressive marketing. I was the trainer for many years for Universal Life and thought I didn’t need any training, but you changed my mind. The seminar was exact to the point.
A very interesting and knowledgeable seminar. Very good sales principals and the importance of each person employed in the company
Very good seminar that will help me very much in my workplace. The trainer was transmittable and knowledgeable about the subject.
Very helpful and supportive programme for every person who haw management responsibilities. The trainers were communicative, expressive and enthusiastic.
Perfectly designed and very careful to the presentation. It was simple in lecture and easy to understand. The trainer of the seminar was an expert and very transmittable.
The seminar was very good with examples, exercises and discussions. It was very helpful and will certainly help me a lot in the future in keeping the minutes for my company.
Excellent, informative, clear and interesting seminar on managing outstanding debts. The trainer was Excellent!!! He presented the seminar with many and understandable examples.
Very good and pleasant seminar!
Very interesting and helpful seminar that put me into the process to improve myself.
Targeted and effective seminar where we learned new techniques for successful sales. The trainer is perfect!
A very satisfactory seminar for the amount of time we had available to us, with many examples and the strong presence of the trainer who is very capable and descriptive in the presentation.
The seminar was fantastic! The trainer transmitted to all participants her power, energy and positivity!
It was a very transforming and characteristic seminar – totally new way of writing emails. I realised that I had a lot more to learn about how to write and speak with the customers. Mr. Vasilki was excellent!!!
Effective in terms of applying what has been said in sales. The trainer was very good. My approach as a traditional sales woman was overthrown.
Enlightening and helpful in using the knowledge gained from this programme. Comprehensive and detailed at the same time. Both trainers were excellent in their knowledge and portability.
The seminar was very helpful and comprehensive with several examples. It favoured our conversation and our personal questions. There was discussion, rich content, many cases were analyzed, presentation material was given, and experiential workshop character through the study of specific cases. The trainer was a very accessible, cheerful personality, with dedication. Exceptional!
Updating and improving the use of a warehouse to reduce the execution times of orders. Also, information on the safety and proper operation of a warehouse. The trainer was excellent with full analysis of each topic, through examples and questions.
The seminar was very interesting and helped us understand the best ways on how to promote our products and where we should aim best. Also, we learned how to empower our self-confidence. Mrs. Christofi was very nice and polite.
The trainer was transmittable and the subject very interestins
Perfect Seminar, I learned how to manage and better serve my clients with less stress and without ruining my mood.
Vasiliki was perfect !!!
Correct information on the preparation of the business plan and self-criticism to whether we properly handle the business plan of the company we work.
It was a very constructive seminar.
Excellent – Friendly – Helpful Seminar!!! There were exercises and discussions among the attendees at the seminar. The trainer was excellent and helpful in the field that she taught us!!
Informative and constructive seminar!
Excellent Seminar! It helped improve our management in the work situation.
Excellent Seminar! Very interesting
The seminar was really perfect from every side! I am really impressed!
Very informative seminar where there was great understanding, mass participation – teamwork. Mrs. Christofi was very good.
Very interesting, right on the topic and very essential. Very good coaching abilities from the trainer, thank you very much!!!
Helpfully to be a seller and understand the client
Useful seminar, which helped me to see things from a different angle. The trainer used exercises and examples to help us implement in practice what we learnt.
The trainer gave us several examples from his past experience in order to better understand the purpose of the seminar and be able to apply what we learnt into our own organization. The materials and notes given to us is a good guide for the implementation of what we have learned inside our organization.
Very good and useful seminar that will greatly help my job. We learned new knowledge with the correct explanation.
Useful and interesting seminar with many practical examples. The trainer was contagious and vivid.
Useful and effective seminar for our work. We learned about effective problem-solving. The trainer was very transmittable.
Excellent and very useful seminar. We have learned very well things that will definitely help us in our work.
A very constructive seminar that kept the interest unimpaired from beginning to end. Applicable in practice along with knowledge. The trainer was very positive and transmittable.
Very Good seminar, we learned new ways of customer service. The trainer was very good, helpful and polite.
Excellent seminar. Teaching knowledge on the subject. Very contagious, excellent trainer.
Very interesting seminar with live examples. Our personalized advice given to each person separately!
Very helpful seminar which gave us many practical ways of anger management as well as recommendations / solutions to our problems. I was given many personal advice!
I believe that the programme in its entirety was very well structured. It has enriched me with too much knowledge and I am sure that it has enhanced my skills both personally and professionally. The two trainers of the programme are very well trained and very transmittable. I can confidently say that I will return to my company with more appetite and desire to work and to offer with all these I gained from the programme. Finally I feel happy that I was able to take part in the programme because … Read more
The seminar was very useful and constructive. Suitable for people who have no prior knowledge of the subject but also for those who wanted to increase their knowledge. There were practical examples and active participation!
Very good Programme! Ordinary trainers teach the trainees to succeed. Great trainers teach their trainees how to convert their failures into success. The trainers of the Programme are the best because they try to bring the best in us. Thank you both!
Very interesting and comprehensive seminar. The trainer used many practical examples for a full understanding of the material.
Very informative seminar that made us realize other / new ways to provide the implemented for the good of the company and also for our own good. We realized that he old ways we used were backdated and we have learned new / fresh ways and methods. The trainer was very good, positive and smiling!
Very detailed with many examples for easy understanding. There were exercises throughout the programme for a better understanding of the theory. The trainers had all the necessary knowledge, experience and skills to pass on their knowledge.
Very interesting and effective seminar. We learned ways to handle the debtor’s excuses. The trainer was great.
This is to verify that Navigo Management Company has used, and continue to use the services of Conicon to provide training to our Office staff, with respect to our Quality / Safety Management System. Specifically to providing training in auditing techniques. The training provided by Conicon has been to our complete satisfaction.
I learned several new things that I will try to apply both in my personal and in my professional life. The trainer was knowledgeable and very transmittable!
The advantages were too many, but I think the main thing is the registration at a later stage to the Organization in UK, that is in itself a goal for me.
A very interesting seminar, with clear content that can be useful to everyone. The trainer was pleasant and approachable.
It was a very creative and positive seminar. We learned how to be more creative and set up a program in our work. To see things positively and not negatively, and how to deal with stress. The trainer was very positive and efficient.
Very constructive seminar. It provided us with practical tools in order to approach new and existing customers. Excellent!
Live seminar with many examples, very good trainer.
The educational program originally had specific and clear goals which the trainers managed to carry out and convey to the participants through assignments, discussion and aptly practical examples through their experience in the Management field. The program modules and the pace of the program advancement covered both the professional and personal side of the matter since the program was focused on how the human factor can drastically affect the evolution of a company over time.
I would like to thank Mrs Vasiliki because I improved my ability in Written Communication. I gained many skills and tips that will surely be very useful in my life.
Informative and concise seminar. The trainer was an expert on the subject!
The trainers were very transmittable! Very good and always prepared for each seminar of the program. They know very well the theme and make it very interesting program. Certainly everything I learned will help very much.
Very useful seminar, even for people with no academic background. The trainer was very communicative.
The seminar was very interesting, with enthusiastic attendance by the Trainers. There was structured material in the presentation, referring to examples of everyday life, both in professional and personal life, to assimilate information. The trainer was very good, very contagious, he managed to keep the interest alive throughout the seminar.
Very interesting seminar with original way of transmission of the trainer. Keep your level as-being!
Very comprehensive and helpful seminar with examples from our daily routine. It was interactive and there was dialogue with all the participants. Ms. Christofi was excellent, enthusiastic and very approachable.
The program was extremely interesting and informative. There was participation by all, examples of situations and a good flow of information. Both trainers were contagious.
Very good, we learned and developed very well the aspects of proper communication. Mrs. Christophi was very good.
One of the main advantages of the seminar was the knowledge and the energy of the Trainer Mr. Yiannakis Mouzouris and also the content of the seminar.
Mr Yiannakis Mouzouris has taught us many new things
The seminar was very interesting and targeted. The trainer had personal contact with all participants.
Very understandable with many examples. We have learned new innovations, some have been made, a reminder of forgotten supplies. I’m really excited, Mr. Mouzouris very well informed!
Constructive Seminar, very well organized and very helpful.
Clear and understandable seminar with an easy-to-use material. There were several exercises to understand and consolidate the essentials of the seminar. Ms. Christofi was very pleasant. She knew the content of the seminar in depth and through very good examples she has solved all of our questions. She was clearly expressed, encouraging discussions, creating a pleasant climate of communication.
Mrs Vasiliki was smiling, very positive and transmittable and explained us everything in detail. I appreciate her very much! The knowledge she transmitted to us are immeasurably helpful to change our thinking both in our personal and our professional lives. Thank you very very much!!! Good luck in your life and your career in your workplace!
We have learned many practices on how to handle ourselves and other and how to activate the parasympathetic system. Vasiliki is well aware of the subject and gave us a lot of example from our daily routine.
Very interesting seminar! The trainer was transmittable, enthusiastic and used very good examples
I would recommend the Programme to colleagues in order to learn to manage and communicate better with their staff. The Programme was constructive and gave me the opportunity to socialize with other experts of human resources and to share and discuss opinions. I would describe the trainer experienced, transmittable and expertise of his work
The seminar was really helpful. We learned about negative and positive words / thinking and how we can manage the anger of different people. The trainer was very good – excellent!
The seminar was very good. It was enriched with examples, videos and conversation. Very “alive” seminar.
Excellent Seminar! We gained important negotiation skills.
Excellent Trainer! He gave us many useful tips that will help us a lot.
I would like to congratulate wholeheartedly Vasiliki for the presentation!! AMAZING!!!!
Clear and organized seminar with many practical examples and many activities. The trainer encouraged the efficient exchange of views.
The seminar was very interesting! It helped me understand some things (such as body language, or stress management) that was difficult for me to manage. Also I think I can cope better with the colleagues, superiors, clients