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Institute of Leadership Management UK, (ILM) Programmes
Open seminars
In-house Seminars
Conferences, speeches, media
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| MMonday | TTuesday | WWednesday | TThursday | FFriday | SSaturday | SSunday |
|---|---|---|---|---|---|---|
| 272021 12 27 | 282021 12 28 | 292021 12 29 | 302021 12 30 | 312021 12 31 | 12022 01 01 | 22022 01 02 |
| 32022 01 03 | 42022 01 04 | 52022 01 05 | 62022 01 06 | 72022 01 07 | 82022 01 08 | 92022 01 09 |
| 102022 01 10 | 112022 01 11 | 122022 01 12 | 132022 01 13 | 142022 01 14 | 152022 01 15 | 162022 01 16 |
| 172022 01 17 |
182022 01 18●(1 event)Live Online Training - Τεχνικές και Μεθόδοι για Αποτελεσματική Εξυπηρέτηση Δύσκολων και Απαιτητικών πελατών8:45 am – 4:45 pm Live Online Training - Τεχνικές και Μεθόδοι για Αποτελεσματική Εξυπηρέτηση Δύσκολων και Απαιτητικών πελατών |
192022 01 19 | 202022 01 20 | 212022 01 21 | 222022 01 22 | 232022 01 23 |
| 242022 01 24 |
252022 01 25●●(2 events)Live Online Training – Μέθοδοι Είσπραξης Ανεξόφλητων ΟφειλώνLive Online Training – Μέθοδοι Είσπραξης Ανεξόφλητων Οφειλών |
262022 01 26 |
272022 01 27●(1 event)Live Online Training – Τεχνικές Πειθούς στις Πωλήσεις |
282022 01 28 | 292022 01 29 | 302022 01 30 |
| 312022 01 31 |
12022 02 01●(1 event)Live Online Training – Αυτοπεποίθηση: Πως να την Αυξήσετε και να απαλλαχθείτε από τους φόβους σας3:00 pm – 6:00 pm Live Online Training – Αυτοπεποίθηση: Πως να την Αυξήσετε και να απαλλαχθείτε από τους φόβους σας |
22022 02 02 | 32022 02 03 | 42022 02 04 | 52022 02 05 | 62022 02 06 |
Effective seminar which will help me to properly manage situations of anger and conflict issues. The trainer was very contagious and exemplary.
Every person’s way of thinking depends on their perception. Through this seminar we learned how to deal with the difficult times of our everyday life with diplomacy. Ms. Vasiliki was aware of the subject and with very transmittable.
Very good and educational seminar!
Very interesting, informative and instructive seminar! The trainer was fully aware of the matter so she could transmit the issue correctly.
Very helpful seminar for the daily evaluation of our work and for our planning with a clear and useful material. The trainer was very good with good mood and transmitability.
The seminar has put us in a process of thinking about what we are doing wrong when dealing with the anger of our customers. The trainer was very transmittable and instructive.
Very educational seminar where we learned how to respond with diplomacy in various situations. The trainer was excellent!
Very good seminar! It activated my way of thinking based on the marketing
A seminar that gives a basis for the real issues that arise in sales. The communication between the trainer and the participants was very good. Questions and issues were resolved that were not previously taken into account and will help sales immediately. I was also given phrases and keywords. The trainer was very sociable and pleasant.
The seminar was excellent! Very comprehensible and educational. The way of presenting it and the examples presented facilitated the process of understanding the meaning of the seminar.
Effective in terms of applying what has been said in sales. The trainer was very good. My approach as a traditional sales woman was overthrown.
Very effective and informative seminar. The trainer was so transmittable, clear with many practical examples and was giving the opportunity for dialogue and the whole seminar very pleasant!
Very useful and interesting seminar! The presentation was very good and the trainer really transmittable!
Very useful and helpful seminar. It provided us with much knowledge for business plans preparation. Mr Mouzouris had a lot of knowledge and was very helpful and wonderful!
Educational, very pleasant environment where we learned very important elements that will help us in our work.
The seminar was precise to its description! The trainer gave us additional knowledge and information and improved existing skills.
The seminar was rich in content and really good! We learned that whatever you do, you have to do it with passion because that makes the difference and you will definitely succeed that way! Vasiliki locates our hidden passion and help us to succeed the goals that seem impossible!! I am excited!
Very interesting and comprehensive seminar. The trainer used many practical examples for a full understanding of the material.
I would like to mention that the seminar was excellent with practical methods for collection of debts. I’m sure that it will help us, as a company to select the most appropriate approach and behavior in order to have results with clients.
The programme helped in the effective office management and to control myself in times of intense stress and pressure at workplace. I learned that communicatively, a fundamental element is hearing and before I could not manage it. Basically the programme helped to evolve both in our work and in our communication with our colleagues.
Very good and substantial seminar! The trainer was excellent and very descriptive!
The educational program originally had specific and clear goals which the trainers managed to carry out and convey to the participants through assignments, discussion and aptly practical examples through their experience in the Management field. The program modules and the pace of the program advancement covered both the professional and personal side of the matter since the program was focused on how the human factor can drastically affect the evolution of a company over time.
The seminar was really perfect from every side! I am really impressed!
Interesting and creative seminar. He gave us the opportunity to implement methods for better internal communication and efficiency. The instructor was very descriptive, illustrative and managed to keep our interest throughout the duration of the seminar.
The seminar was very informative and made for a variety of industries. There was a friendly approach, it was not boring, and examples were presented through personal experience. The trainer was excellent, positive, functional, communicative and gives her attention to everyone.
Excellent seminar! I understood my problems in Anger Management and I was given ways to be able to deal with them.
This seminar is suitable to be promoted to companies to help them understand the value, cost, time and benefit of Purchasing and Supplies Management. This seminar covers the whole range. We realized the benefit of proper and effective market management and proper cooperation of suppliers. The trainer was Flawless! Knowledgeable of the subject with targeted examples.
Comprehensive and interesting seminar. The main advantage was the experience, comfort and transmissibility of the trainer.
Very Good presentation and useful seminar! The trainer was very professional.
The seminar contained useful guidance in written communication especially for people who are new to the field of customer communication but also useful for experienced people because they have the opportunity to refresh and learn new written communication practices. The trainer was very communicative, knowledgeable and helpful.
The seminar gave me tip that without doubt will help me very much both in my personal life and in my workplace. It helped me identify the main aspects concerning the management of stress and anger!
Very interesting seminar with constructive examples and very good material. The trainer was a very well trained and very optimistic person.
We got a lot of insightful information and it had a lot of practical examples. The trainer has a thorough knowledge of human behavior. Insightful!
With one word…Vivid! Congratulations!
Very informative seminar. We learned how to manage our time properly and to handle the complaints effectively.
An excellent seminar with a very good subject. The main advantages were the teamwork that resulted in the effective exchange of views, rich examples and the way of teaching from the excellent trainer Mr Yiannakis Mouzouris.
Βοηθητικό, περιεκτικό με έξυπνες συμβουλές.
A full seminar with analysed presentations. The trainer was pleasant, simple, very understandable and contagious. She presented many examples that each one of us can use.
Clear and organized seminar with many practical examples and many activities. The trainer encouraged the efficient exchange of views.
Excellent seminar by an excellent trainer! We learnt new ways on how to make our shop run better.
The seminar was very interesting, I was impressed by Mr. Yiannakis knowledge and his transmissibility in education. There was a constant interest and he provided us with many examples that will help me in the near future. At the same time the trainer was very illustrative with a great appetite for work!
Interesting and useful seminar where we learned techniques and tactics related to strategy for debt collection. The trainer kept the participants interest at a high level.
Excellent Seminar. Throughout the time, the interest was soaked. Ms. Vasiliki in terms of thoroughness and fluency was very good and I felt that it has provided me with a lot of equipment to this seminar to cope with.
Constructive seminar! Excellent
Excellent!!! Simple and understandable. Very good presentation method by Mr Mouzouris.
Vasiliki gave us examples to understand everything she said in the seminar and practical ways to apply them to our clients. Even if I have gone to many seminars I learned many useful things I didn’t know till today.
Very good seminar!
Very interesting seminar, where I recognized elements of body language on me. The trainer was very contagious .
Interesting seminar and to the point! It helped me to remember some basic principles. Several examples have been given, which helps to better understand. The trainer was enthusiastic and contagious.
Very interesting seminar! Clear seminar, very skilled trainer with excellent knowledge of the subject.
Very useful seminar, even for people with no academic background. The trainer was very communicative.
I really enjoyed that seminar! It will help me a lot with my job!
Very constructive and educational seminar! We were given ideas for organizing and carrying out the changes.
The seminar was very interesting and I think the trainer managed to transfer how a business plan is prepared.
Pleasant, informative and helpful seminar! We learned how to deal with conflicts that may arise in our workplace. The trainer was very good with a pleasant presence, positivity and at the same time transmittable!
The information given were very important for proper customer service. We were provided some tips that helped us manage difficult customers. The presence of the trainer was very pleasant.
Helpful material for persuasion strengthening, especially in the workplace!
Clear and complete seminar. There were presented right ways of dealing with conflict situations with customers.
Very satisfying seminar! We learned analytically the facial and body reactions so to interpret them in the right way.
Vasiliki as a trainer was a very good connoisseur of the topic and presented it in a simple and very understandable way that the results were evident and direct. Bravo! The whole atmosphere has a beautiful freshness.
Highly informative and interactive programme. The trainers were very good, had experience in the field and presented with wisdom and passion.
The seminar was perfect. We learned many new words and phrases for better written communication. The trainer was excellent.
The seminar was very interesting, something different from that I personally gained countless new knowledge which I will now apply in my daily life. The trainer was excellent, she transmitted her knowledge and information in a simple and interesting way.
Very informative seminar with very good examples in terms of proper market management. There was proper information, critical thinking development and we were given ideas for better ordering, finding and evaluating suppliers and processes. Mr. Mouzouris is very good and knowledgeable about the subject and the market, very transmittable and well organized!
An interactive and enjoyable seminar, there was an exchange of views and we were given several examples. The trainer was very happy and passionate with what she was doing and answered all our questions.
Very helpful and interesting seminar with very good material. The trainer was very communicative, familiar with the subject and helpful.
Very interesting programme that offered me additional expansion from my occupation field.
Very good seminar. I had a completely different view of sales. After attending the seminar, I understood and learned a lot through persuasion techniques in sales. Ms. Christofi is wonderful, Well done!
Very useful and helpful seminar where we learned many important things about the quality customer service.
An excellent seminar with very good examples and material that was given to us. These examples helped me with the problem we are facing. Excellent trainer.
Very useful seminar. It teaches you how to use the written word for efficient and flawless communication with customers.
Very well organized seminar! It had many activities and practical exercises and we were given very useful material!
The seminar was very helpful in understanding the basic principles of effective management in HR matters. Very good!
It was a very creative and positive seminar. We learned how to be more creative and set up a program in our work. To see things positively and not negatively, and how to deal with stress. The trainer was very positive and efficient.
Very good, we learned and developed very well the aspects of proper communication. Mrs. Christophi was very good.
Effective and beneficial seminar. There were many helpful points in the seminar. It was clear the theoretical and the practical part of the seminar. It was a very interesting experience for me.
I feel that I have gained knowledge and skills through the exercises, that will make the organization of my work less stressful and more efficient. We learned about the best management of an office and the implementation of the programme was pleasant due to the communication grace of the trainer. Ms. Christofi transfers positivity, confidence and is well aware of the subject which she transmitted to us perfectly!
An interesting seminar with very useful tips for successful sales. The trainer was very good and that is why I had attended a seminar again with Mr. Mouzouris.
Very educative, we were given the knowledge to deal with the existing ones. Mr. Mouzouris was very good.
Targeted seminar with very nice examples. We have learned how to use in practice everything we have learned and how to think properly for the good of our Company. Mr. Mouzouris was very explanatory and he answered all the questions we had during the seminar.
Pleasant Seminar! Vasiliki had a lot of knowledge, was very communicable, enthusiastic and full of positive energy
Informative, useful and efficient seminar! It made us thinking of our personal Image. The trainer with her experience, she identified in each participant what messages she sends to the other people at first sight.
Very interesting seminar that gave me practical tools in order to know how an internal audit is carried out. The excellent trainer gave us good examples in order to understand all information given.
It was a really helpful seminar and I was felt pleased that we participated as a company. We got new ideas and methods that we will use to improve our job and the company. The trainer was excellent, all the examples he presented were at the point to understand the meaning.
The seminar was constructive and not at all tiring. The trainer was very good.
Highly professional, awesomely helpful seminar! It aimed at improving ourselves with techniques that are very useful both in the professional field and our personal lives.
Excellent seminar with very interesting content. It helped us understand behaviours and gave us the tools to improve ourselves. Vasiliki was great and very communicative.
Very positive and pleasant atmosphere, there was communication and dialogue between the participants and the trainer. Vasiliki was excellent.
Constructive Seminar, very well organized and very helpful.
It was very interesting seminar and Vasiliki was excellent!
Very interesting and educational seminar! It sure makes you see people differently!
A very helpful seminar! I got many ideas and ways on how I could organize an event and promote a product or an opening of a shop.
It was a very good and organized seminar. It will help me very much in my professional life.
The seminar was very interesting and useful. We have gained new knowledge and by applying them we can help our company.
Very an interesting programme. It is an opportunity to learn many methods and implementation of them in practice. The trainers were very good with clear and detailed instructions.
It was a very informative and interesting seminar. There were examples and exercises that we solved, and which made us understand better the topic of the seminar and see in practice how Customer Service is done properly.
A 2-day seminar that though us the correct ways od using verbal and written communication in regards to the customer service approaches. The seminar is important in terms of changing our aspect of how we have been dealing so far with customers and its basic advantage is the fact that it pins down the specific wording that needs to changed by us! Vasiliki Christofi has a very good approach and communicates and knows her subject very well.
The seminar was enlightening! We acquired new knowledge and the trainer showed us how to face conflicts and disputes in the workplace!
Very good seminar, with useful topics that concern both our workplace and our personal environment. The trainer was very good.
A beautiful and substantial seminar that shed light on many aspects of the personal and professional formulation of our lives, which sought recognition for the most correct orientation. The trainer was excellent 10/10 !!
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