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Institute of Leadership Management UK, (ILM) Programmes
Open seminars
In-house Seminars
Conferences, speeches, media
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Excellent seminar with classification and promotion of knowledge.
A very helpful seminar that gave me many practical ways to be sued right way ay my job. It helped me in order to have self-confidence during the presentation of my company’s products. The trainer was very helpful, smiling person, with pleasant presentation and she has answered all of our questions.
Enlightening and helpful seminar which enabled us to update our writing and verbal skills. The trainer was very pleasant!
It helped me understand better myself and where I have the capabilities to improve myself without changing who I am. I learnt new things, I learnt how to improve myself and have a peaceful day/life.
It has been a very well presented seminar straight to the point, with a very clear speaker (Mr. Mouzouris)
Very helpful and inspiring seminar! The trainer is very transmittable and positive!
Constructive Seminar! We learned about the basic principles of credit and collections. Mr. Υiannakis was perfect! Full of energy and passion for his job!!!
The seminar was effective and I learned many useful things about the collection of outstanding debts.
Well organised seminar! It made me aware of things that I was not familiar and methods to implement them. The trainer kept the interest throughout the seminar.
Very interesting seminar for anger management. The trainer was excellent! Very interesting and positive person.
This seminar is the best opportunity for us to accomplish our tasks, i.e. collections of the debtors and others. We have learned many simple ways in which the collection of outstanding amounts can be made easier if applied. The trainer is fully qualified on the subject and very contagious. Also, the duration of the seminar was pleasant.
Live seminar with many examples, very good trainer.
Very interesting. There was vitality and everyone was involved. It helped me to identify my weaknesses in dealing with difficult clients and gave me guidance on how to deal with them better by using the right words / phrases. A highly experienced trainer, she knew perfectly her subject and could convey what she needed.
Interesting and very communicative. We were given key words. The trainer was very kind and very good in her specialty.
Well organised and very well presented seminar! We really learnt how to build a Business Plan step by step.
We learned how to achieve our goals and effective ways of communicating. The trainer was very convincing and descriptive.
An interesting seminar with very useful tips for successful sales. The trainer was very good and that is why I had attended a seminar again with Mr. Mouzouris.
Very interesting seminar! The trainer was transmittable and very vivid in the room.
A very helpful seminar for both, my personal and professional development. You learn how to see the things that happen to you every day differently, with the right way, the right words and expressions for written communication. Also how to reduce stress of pressure at your workplace. Ms. Christofi is a pleasant personality and very communicative. She can transmit in words and examples her knowledge.
Very interesting seminar where many examples were given and there was discussion between the participants. Vasiliki was very pleasant and transmittable.
High-level seminar with interesting topics. The trainer was excellent and constantly made sure that we realize sufficiently the desired topic. Moreover it was very important that she was using real examples from everyday real situations we face.
The Programme was very interesting and had many practical examples of everything we learnt. Very useful seminar and enables us to obtain the Certificate of the Institute of Leadership and Management, UK.
There was customer relationship enhancement. Traced deficiencies in written and verbal communication. Also learned the latest trends in effective communication.
I have found the program easy to understand and also based on situations that we all face in our business and personal lives. A big thank you goes to Mr. Yiannakis for the Constant Training.
The seminar covered very interesting subjects.
The programme was very educational and productive. There was interaction and effectiveness during the programme. The trainers were communicative, interactive, explanatory, collaborative and fair.
Very good seminar! It activated my way of thinking based on the marketing
Good Content, Friendly environment and approachable seminar! It expanded knowledge in Body Language, and we enjoyed the practical exercises. The trainer was very good and was aware of the subject.
Descriptive seminar! Excellent Seminar!
Effective seminar where we got information to think about through different ways of thinking and solving problems in the right and efficient way. The trainer was contagious, understandable – To the point!
The trainer gave us several examples from his past experience in order to better understand the purpose of the seminar and be able to apply what we learnt into our own organization. The materials and notes given to us is a good guide for the implementation of what we have learned inside our organization.
It was a very interesting seminar and I gained many new knowledge and skills!
Excellent Seminar! Through this you become better and understand your customer’s requirements. Ms. Vasiliki was wonderful! She presented the seminar in such a way that you were not bored.
Very good seminar that will help me very much in my workplace. The trainer was transmittable and knowledgeable about the subject.
An interesting seminar for dealing with clients in the field of debt collections. We were given ways to collect debts and behave properly towards the customer with the right attitude. The trainer was communicative, specific and pleasant.
A very constructive seminar that kept the interest unimpaired from beginning to end. Applicable in practice along with knowledge. The trainer was very positive and transmittable.
It was very efficient. I have more knowledge on how to deal with conflicts and disputes in the workplace!
Excellent Seminar! Very interesting
Interesting and useful seminar where we learned techniques and tactics related to strategy for debt collection. The trainer kept the participants interest at a high level.
Very interesting seminar! Clear seminar, very skilled trainer with excellent knowledge of the subject.
This seminar was trying to focus on being more confident in verbal and written communication. Furthermore, there are some interesting information when dealing with angry customers, information about negative words and in general how to be more communicative. Mrs. Christofi was Perfetto!!!!
Very interesting and useful seminar not only in business relations but also in the wider life of each person. We learned new ways of thinking, managing anger and conflict. The trainer was great!
The fact that the objective was clear helped establishing an excellent communication.
The seminar was really perfect from every side! I am really impressed!
A very satisfactory seminar for the amount of time we had available to us, with many examples and the strong presence of the trainer who is very capable and descriptive in the presentation.
The seminar was quite important, useful and necessary. We learned new words and new writing structure.
Very informative and helpful seminar regarding communication skills. We gained more knowledge of how to express our feelings in a positive and polite way. The trainer was perfect!
Excellent seminar for the development of the personal assistant and not only. We have learned ways of organizing and programming our job, how to prepare an action plan and set priorities and how ro deal with different situations. Vasiliki gave us positively her knowledge, the right tools and methods for instant results.
The seminar was very helpful. It was very organized with a clear theme and learned me how to properly use my time.
Targeted and effective seminar where we learned new techniques for successful sales. The trainer is perfect!
Effective and fun programme! It was very interactive with many videos.
Excellent seminar! It gave us an overall understanding on how our attitude and body language affects our daily lives. You get to learn about how to improve your confidence through practical ways.
The seminar was enlightening! We acquired new knowledge and the trainer showed us how to face conflicts and disputes in the workplace!
I consider that this is one of the few seminars / programmes I have participated and gained knowledge on a theoretical level. There were exercises, case studies and discussions that could help me apply what I learned. The trainer was very good at communicating through examples, which helped us to retain the information / knowledge we acquired.
The seminar was very interesting with a useful material. We learned how to develop our skills and how to handle stress, conflicts and crisis. The trainer was very transmittable.
It is one of the most interesting seminars I have attended which is very helpful in the field of debt collections. I give 10 to the trainer, he was excellent!!
With one word…Vivid! Congratulations!
Comprehensive and constructive seminar by a very good and positive trainer!
Useful and effective seminar for our work. We learned about effective problem-solving. The trainer was very transmittable.
Dear Mr Mouzouris, I would like to thank you for your excellent presentation to our today short training “workshop” on the issue of the Personnel Evaluation System purpose and objectives. With a vivid, practical, documented way and with full respect for the dialogue, you have, in my point of view, fully met the expectations of the participants. PS: Thank you also from the colleagues of Personnel & Administration Department for organizing this useful educational activity.
An excellent, useful and helpful seminar on improving my skills. The trainer was excellent.
It is a seminar based on real facts and smart tips that help both in personal and professional careers to become better. We learned a lot of things we can do in our work to be better and more helpful. Ms. Vassiliki is a very happy and positive person who communicate right what she wants to present to you. She is a right professional !!!
Very good seminar! The trainer was informed and well trained on the subject! She was also very transmittable.
Interesting, rich with very important information about Effective Office Management. Rich in quality information with active participation of all participants. The trainer was very good, knowledgeable, positive and very contagious.
Fantastic seminar! The trainer was very communicative and gave us many new ideas.
Interesting seminar that though us hoe to respect our clients. The trainer was very good!
A very good seminar, we learned very useful and interesting themes that will help me very much in terms of personal and professional level. We have learned a lot of things and details that we have not seen so far.
Constructive seminar and right to the point! The presentation of Vasiliki helped me to understand / use more constructively what I already know.
The trainer was very pleasant, comprehensible and positive! She made the seminar very interesting and used many practical examples.
A constructive seminar and very helpful in understanding and using the methods for collecting outstanding debts. We have learned ways of how to deal and manage bad customer behaviors.
An issue that you do not pay much attention to, but it means a lot to everyday life whether it concerns a workplace or not. A practical seminar and easy to absorb with examples from our everyday life. Ms. Christofi is very good with increased transmissibility, excellent knowledge of the subject and very positive. She kept our attention constantly.
The seminar was perfect. We learned many new words and phrases for better written communication. The trainer was excellent.
Very good seminar!
Very useful seminar and the trainer was very good and contagious.
Very good seminar with interesting content. We saw practical examples beyond the theoretical part. The trainer using simple words rather than complex terminologies managed to transmit knowledge.
Interesting and well-structured seminar with very good atmosphere and positive climate. We deepened our knowledge and there was a debate of positive dialogue. Mr. Mouzouris was experienced, correct and understanding in every part of the presentation.
Clear and effective seminar!
We have learned some tools in order to be more positive in any kind of situation. We gained lots of experience and ways to think better. Vasiliki was definitely a positive person, very friendly and helpful as well!.
Excellent seminar, detailed and with professional look! We gained a lot of useful knowledge that I will apply from tomorrow in my workplace.
Interesting seminar on outstanding debt collection. The trainer was very efficient.
Constructive seminar! I learned things that will help me in my career. The seminar was very well organized and the trainer was very well prepared and we solved all our questions.
Very good seminar! The main advantage was that the trainer entered immediately in the main subject of the seminar without superfluity.
Seminar with many examples that offer an advantage of transmissibility. There were many points that created the need for us to work on specific things. The trainer was direct, read, friendly, with nice examples that created a sense of freedom at our expression.
Within a day we learned a lot, specifically about the way people think and deal. Vasiliki was Excellent! She kept my interest throughout the seminar.
The seminar was very detailed and benched out into a lot of topics in depth, therefore it was very informative. It was a small group, so I felt that the information were given to us better as we were able to discuss properly. The trainer was very good, informative, had a lot of stories to use as examples through his experience and that made it easier to catch the points across.
The Human Resource Management Programme was very good. The presentations were very good with very useful material given!
The seminar was well organized and comprehensive. The trainer was well aware of the subject and had detailed discussions with the participants.
Very useful seminar, even for people with no academic background. The trainer was very communicative.
Excellent trainer who kept our interest throughout the seminar!
A very informative and helpful seminar where I realized how I can manage my communication with others. Vasiliki is aware of the subject and also an excellent consultant and trainer.
The seminar was very enlightening and it helped me to put the right bases for a perfect written communication within my work environment. We were given many ideas and alternative keywords in order to understand and be understood by our partners and our colleagues.
Excellent and very useful seminar. We have learned very well things that will definitely help us in our work.
Great seminar! The information of the seminar can be used even outside of the workplace! The trainer taught us that each person has a different character and the best way to avoid conflicts is to communicate
The trainer is perfect! She can transmit the knowledge she owns. Great Seminar!
We got interesting and important information, such as information on how to be developed in our field. The trainer was very good and gave us many examples. All of the questions we had were solved through the presentation of the seminar.
Educational! I learned how to handle the debtor cases, especially when there is a difficulty to collecting and how to handle them correct and effectively.
Very interesting, especially for me that I am new in this field, I understood the processes better. We were given exercises, opportunities for dialogue and examples that I will not forget . Mr. Mouzouris had knowledge in many areas and was willing to answer all the questions.
Very good seminar! The trainer was direct and transmittable!
Connecting the dots, this is how I describe the seminar I attended. As a new salesperson I was very good at recognizing some things that at the company I may not have had the opportunity to learn. The trainer is a very capable person, contagious, Intelligent.
Very understanding seminar that gave me several solutions to issues that concerned me. Very good presentation of the trainer, which was great.
Clear, essential and very useful seminar! I really did not find any disadvantage.
Dear Mr. Mouzouris, On behalf of the Board and the Management of the Cyprus Broadcasting Corporation (CyBC), we would like to thank you warmly for your excellent presentation and training “workshops” on issues of Personnel Evaluation System and the diachronic cooperation we have in general. I hope that our cooperation will continue in the future.
The trainer was very good and very transmittable! Excellent seminar in its entirety!
It makes you thinκ generally. You learn how good is to make plan in your life
Fruitful and educational seminar. The trainer was excellent with very good transmissibility.
A valued seminar, which gives helpful advices, practices and knowledge for people who are managers but don’t have academic knowledge in Management.
Very satisfying seminar! We learned analytically the facial and body reactions so to interpret them in the right way.
Very useful seminar! We learned how to approach debtors and to achieve our goal without insult or annoy them.
The seminar was excellent. Personally, I also got efforts for my work, present and future, but also for life in general. I believe that what we have learned today is useful for various situations in our lives. The trainer was the main advantage of the seminar, she was excellent. Direct, communicative, with tremendous knowledge, straight to the point. Excellent in the transmission of knowledge and I am very happy that I have participated in her seminar.
Very good seminar, educational and excellent way of teaching. The trainer was Excellent!
Fully understandable seminar, where I got a lot of information that will definitely be useful for me personally and professionally. There were live and clear examples and it was a fully interactive seminar. Mr. Mouzouris was very well acquainted with the object and also got the ability to present the seminar in a simple and illustrative way.
Very useful and efficient seminar. The trainer is excellent. The 3 hours passed without getting tired at all. Everything she told us was very helpful.
Very good seminar!!!
Very educational seminar! Short and concise! In enriched my knowledge and I met people from other sectors, with ideas that can help my company.
Very interesting seminar that has given same good routs that can be used in our daily routine
Mrs. Vasiliki Christofi is a perfect and excellent person. No doubt about her qualifications and her duties assigned to her. BIG congratulations and all the best!!
Excellent Seminar! We gained important negotiation skills.
Very good and educational seminar!
An interesting and very useful seminar from which we received the right ways of communication. The trainer was Excellent.
Personally, I have enjoyed the seminar. The subject is my favorite and the instructor excellent at what he does and with passion as it seemed.
It was a very transforming and characteristic seminar – totally new way of writing emails. I realised that I had a lot more to learn about how to write and speak with the customers. Mr. Vasilki was excellent!!!
A 2-day seminar that though us the correct ways od using verbal and written communication in regards to the customer service approaches. The seminar is important in terms of changing our aspect of how we have been dealing so far with customers and its basic advantage is the fact that it pins down the specific wording that needs to changed by us! Vasiliki Christofi has a very good approach and communicates and knows her subject very well.
Not boring at all, very interesting and helpful seminar. We learned a different way of thinking and dealing more positive in some cases.
I have enjoyed participating in the Business Management Programme of the Institute of Leadership and Management through Conicon. It helped me a lot in my professional life. The certificate I obtained is considered an asset.
The seminar was very interesting! It helped me understand some things (such as body language, or stress management) that was difficult for me to manage. Also I think I can cope better with the colleagues, superiors, clients
A “MUST” seminar for business that have to deal with the full meaning of Customer Care
The seminar was understood and will help me to become even better as a secretary.
The trainer was flawless in the object, was well aware of the issue and could manage all the questions of those who attended the seminar
Enlightening and helpful in using the knowledge gained from this programme. Comprehensive and detailed at the same time. Both trainers were excellent in their knowledge and portability.
Enlightening seminar with a very positive approach of the trainer to all participants. Very descriptive on the content and gave us many examples. Ms. Christofi is a very pleasant person. She managed once again to keep us alert, and it was not tiring at all! Se is Unique!!!
Positive development in communication skill. We learned new communication techniques. The trainer was very good.
An interesting seminar and especially for the specific period we are following this process in the company. We deepened our knowledge and learned how to properly implement the employee’s performance. The trainer has developed the specific subject with a few examples. I personally enriched my knowledge.
Updating and improving the use of a warehouse to reduce the execution times of orders. Also, information on the safety and proper operation of a warehouse. The trainer was excellent with full analysis of each topic, through examples and questions.
Very good Programme! Ordinary trainers teach the trainees to succeed. Great trainers teach their trainees how to convert their failures into success. The trainers of the Programme are the best because they try to bring the best in us. Thank you both!
Very helpful and interesting seminar with very good material. The trainer was very communicative, familiar with the subject and helpful.
Interesting and pleasant seminar. We have exchanged ideas with the other participants. The trainer was excellent, friendly and very helpful.
We hereby confirm that Conicon Ltd had been delegated to assist with the development and implementation of our Company’s Quality System, which meets the requirements of ISO 9001. It gives us pleasure to further confirm that the above mentioned Quality System was established in conjunction with the excellent co-operation of Mr Yiannakis Mouzouris, who was the responsible consultant during the implementation of the project.
Very good seminar! The trainer was very transmittable, gave us personalized advice and deepened on the needs of each participant individually.
This seminar was very detailed and a summary about Event Management. Ms.Christofi surprised me once again with her presentation of the seminar. She has the ability to make others to learn more through her training methods.
I would recommend the Programme to colleagues in order to learn to manage and communicate better with their staff. The Programme was constructive and gave me the opportunity to socialize with other experts of human resources and to share and discuss opinions. I would describe the trainer experienced, transmittable and expertise of his work
The programme was very well structured and timely. The material was very clear with case studies and active participation by all. The trainer was very communicative and knowledgeable on this subject.
The main advantage was the teamwork that resulted in the effective exchange of views, rich examples and the way of teaching.
Comprehensive, detailed and very helpful seminar! Excellent! It covered many communication subjects and Vasiliki was very transmittable and always ready to answer all questions.
Excellent and very practical seminar! The trainer was very transmittable and clear.
Very good seminar, we learned how to deal with customers with positive and polite ways. The trainer was very good.
I would like to thank Mrs Vasiliki because I improved my ability in Written Communication. I gained many skills and tips that will surely be very useful in my life.
Very good seminar! It was very well presented by the trainer and because of the positivity that she had as a person, she did not let you get removed from the subject.
Dear Mr Yiannaki Mouzouri permit me to express my warmest thank you for the semester January – June 2012 and the supertp teaching during the Business Management Programme that enriched by knowledge and skills. I have already applied many of what we were taught. I wish you to continue training and sharing your valuable knowledge with others.
Very good seminar with the use of many examples. The trainer was familiar with the subject and had experienced.
Very interesting and useful seminar, in simple, understandable language and many practical examples. The trainer was very good.
Very interesting and useful seminar in order to enhance our communication. Ms. Christofi was very cheerful, knowledgeable and created comfort in the educational process.
This seminar helped me a lot in learning things I was not aeare and will definitely use in my business. The trainer was excellent.
Very good seminar for me that I did not have academic knowledge for economics or any similar practice.
Very pleasant and understandable seminar! I understood how to manage myself when I get angry and to understand the others.
Very well organized seminar! It had many activities and practical exercises and we were given very useful material!
I am amazed by the Leadership Workshop. Usually I am not easily surprised, but today I was !!! So much concentrated knowledge and direct transmissibility by the highly experienced trainer Mr Mouzouris, step by step guiding us to understand everything we need to change in order to achieve every goal we put into our minds!! Bravo! I recommend it highly!! The highest level!
An excellent seminar with a very good subject. The main advantages were the teamwork that resulted in the effective exchange of views, rich examples and the way of teaching from the excellent trainer Mr Yiannakis Mouzouris.
The seminar was useful at personal and professional level through the transmissibility and knowledge of the trainer who was aware of the subject. Theory and practice was used.
Brief, comprehensive with clear target and method.
The seminar is very interesting, it instructs you fully about the telephone service and customer relationship management. Through the seminar I managed to improve my telephone service and got useful material!
Mr Yiannakis Mouzouris has taught us many new things
Simple, understood and made for anyone who wants to understand the business psychology and not only.
I already apply what Vasiliki taught me, and the results are really good! Mostly I won that I can remain calm, and this is very important! Thank you so much!
The seminar was completely informative in regards to Marketing with many examples and tools very helpful. It was clear and educative. Mr. Mouzouris was very contagious, clear and enjoyable in the presentation of the seminar!
An excellent seminar with very good examples and material that was given to us. These examples helped me with the problem we are facing. Excellent trainer.
The transmissibility of the trainer it can’t be described!!
Very good and substantial seminar! The trainer was excellent and very descriptive!
The seminar was very helpful with many solutions for everyday life at work. Through Mrs. Vasiliki i was taught how to see life more positively and that there is always a solution to all issues. She was smiling, humorous and willing to answer all our questions. Very positive person!!!
Interesting seminar! We gained new knowledge and skills regarding the clients anger management.
Very helpful and interesting seminar. It did not leave you the chance to lose any detail. I’ve learned interesting techniques of how to manage situations and I met interesting people. Ms. Vassiliki is a very positive person who presented and supported what she was saying, so we could understand them better. She is very contagious and well-spoken, she was descriptive and gave us many examples!!!
We have learned ways to improve customer service. Very explanatory seminar containing exercises and role playing. Very good trainer.
Very constructive seminar on how to solve problems at work and not only! Excellent Mrs. Christofi.
Interesting seminar, understandable and in many parts offers “food for thought”. Short, understandable and gives key points on how to improve our communication management strategy. Vasiliki was communicative, perfectly understandable during the presentation and willing to answer any questions.
It was an excellent seminar that gave us the opportunity to have a very constructive dialogue with people from different places, different professions and ages. The trainer of the seminar was very positive and kind and gave us practical ways to manage anger, stress and tension.
A crash programme which gave me the most important required knowledge around Business Management. The programme designed by Conicon was very good and equally the trainers who are very knowledgeable on all topics using effective teaching methods and lots of practical examples.
A very helpful and informative programme for people involved in leadership / human resources management. Comprehensive and simply worded. Structured in a very informative way for the participants. Mr. Mouzouris presentation was very good, understandable and in a way that kept our interest at a high level.
A very useful seminar that would help me in the field of my work, it was very organized presentation.
Excellent seminar! Very constructive and interesting. There were visual media and the material of the seminar we had in our possession, helped us to follow.
Very Good presentation and useful seminar! The trainer was very professional.
Very helpful for our professional and everyday life. We learned how to avoid negative situations and be more positive. The trainer was very clear with real examples and can impart her knowledge perfectly.
Constructive seminar and very essential!
It was perfect… We gained a lot of useful knowledge from an excellent trainer!
Excellent trainer! He was very transmittable and guiding. The seminar was very good.
Very comprehensive seminar with a very good structure. The trainer was very transmittable.
I have learned to put goals and timetables and to make proper distribution of my work. And all thanks to your excellent guidance, real and detailed examples. After attending the seminars “Effective Human Resource Management” & “Skills for extremely Effective Trainers” I am now able to lead and manage the human resources of our hospital, with more effective methods. I would like to congratulate you and also thank you for the excellent presentations. I would really want to participate also in more… Read more
I learned several new things that I will try to apply both in my personal and in my professional life. The trainer was knowledgeable and very transmittable!
Very useful and helpful seminar where we learned many important things about the quality customer service.
Very helpful seminar! Clear and constructive. The trainer was very good!
Perfectly designed and very careful to the presentation. It was simple in lecture and easy to understand. The trainer of the seminar was an expert and very transmittable.
Very clear, well prepared seminar that made me understand what ISO 9001 is. Due to the functional number of participants (not very big) the dialogue was even more effective. Very good trainer!
The seminar was pretty clear with a trainer full of energy and knowledge about the subject taught. The direct communication of the trainer stood out .
This training was very helpful in order to begin seeing things more positive and being able to handle negative situations. Vasiliki is a very positive and contagious person.
Through this seminar we learned the correct explanation of the laws, practices and accounting of a warehouse modes. The trainer was very explanatory with a very good interpretation of the seminar subject.
Constructive and very interesting seminar! Very helpful in how to build a Professional Profile.
An important, useful and educational training. Very understanding and gave us new keywords.
The presence of the trainer was very pleasant and she was really transmittable!
The trainers were very transmittable! Very good and always prepared for each seminar of the program. They know very well the theme and make it very interesting program. Certainly everything I learned will help very much.
Very constructive Seminar, we learned ways to receive outstanding debts that I have never thought of. Mr. Yiannakis is an excellent trainer.
Comprehensive and very interesting seminar. It has given us guidelines on how we can become more efficient and productive in our work and towards our Supervisor. Ms. Vasiliki was Great!!!
Very informative seminar. We learned how to manage our time properly and to handle the complaints effectively.
