3 Tips to Elevate Your Customer Service

2024 01 09 Conicon Conicon Blog Vasiliki Christofis' blog posts

Exceptional Customer Service isn’t just a department – it’s a mindset and a toolkit that your team must have.

In this blog, I will share with you 3 tips to elevate your company’s customer service and create a positive impression.

Your Team is your solution: Empower your customer support team with the right tools, training, and autonomy to resolve issues effectively. Train them and keep them updated on product knowledge and communication skills. Additionally, teach them how to take decisions and resolve problems without needing constant approval.

Active Listening – your most important skill: Active listening is one of the most important skills in communication. Train your people to listen carefully to customer concerns, understand their needs, and respond appropriately. Encourage your people to ask questions to ensure they have a comprehensive understanding of the issue.

Customer Feedback is your FREE consultant: Customer feedback is your free consultant, thus take advantage of it and find what you can do better. Analyse customer feedback open-minded and find patterns, and areas for improvement.

By implementing these tips, your company can build a Team that would love to speak and assist it’s customers.

Remember, If you want to learn the latest Customer Service Techniques, see our related 7 hour training!

Christofi Vasiliki
Applied Communication, Soft Skills and PR Specialist,
NAMA Certified: Anger Management Specialist
CCIS Crisis Intervention Specialist
Trainer & Coach

« 3 Tips to Make Your Event Truly Special - (Greek) H επικοινωνιολόγος και εκπαιδεύτρια της εταιρείας μας, Βασιλική Χριστοφή στην εκπομπή του Alpha Κύπρου – Alpha Ενημέρωση, όπου μιλάει με θέμα: “Επικοινωνιακή Στρατηγική των Πολιτικών στα Social Media” »

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Dimitris Fylaktou – Cyprus Red Cross, Nicosia Branch

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Paul Skouroumounis, Kapnos & Sons Transport Co Ltd

This specific seminar helped me to recognize and accept that the way I behave, speak and present that I want to communicate with a person is very important. Vasiliki is a Professional, pleasant and clear in presenting the subject.

NIKI PAPADOPOULOU

The seminar was informative, comprehensible and pleasantly presented. We learned service techniques, keywords and alternative phrases that help the customer’s psychology.

Veronica-Rosa Junkova, Aphrodite Hills Holiday Residences

The seminar was excellent and its content very well organized. Examples were presented that we face in our daily lives and we were given multiple alternative ways of handling. The trainer was an enthusiastic communicator and a connoisseur of the subject.

Andri Hatzigeorgiou, Open University of Cyprus

We were been given a comprehensive package of debt management and debtors’ compliance. We have learned how to communicate and use proper language with the debtors. Mr. Mouzouris was excellent, expert in the subject and with several arguments.

Leonidas Theodoulou, Agromedica Ltd

Informative and useful seminar from which we had many real examples and through photos.

The trainer is very good, engaging, modern and informed style of teaching. I really liked the valves she haw as it shows she is an open mind and progressive thinking person.

Andreas Ioannides, TRACK SMART TELEMATICS

A 2-day seminar that though us the correct ways od using verbal and written communication in regards to the customer service approaches. The seminar is important in terms of changing our aspect of how we have been dealing so far with customers and its basic advantage is the fact that it pins down the specific wording that needs to changed by us! Vasiliki Christofi has a very good approach and communicates and knows her subject very well.

Sophia Hadjineophytou MCTC Marine Ltd

Very constructive and useful seminar!

Vicky Katsios, Melathron Fighters of EOKA

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