Conflict Management Do’s and Dont’s
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New ideas and opinions on how to solve the problems of our family business! It gave us practical ways to achieve teamwork among family members
We have learned ways to improve customer service. Very explanatory seminar containing exercises and role playing. Very good trainer.
The seminar was very interesting, with enthusiastic attendance by the Trainers. There was structured material in the presentation, referring to examples of everyday life, both in professional and personal life, to assimilate information. The trainer was very good, very contagious, he managed to keep the interest alive throughout the seminar.
Targeted and constructive seminar! Excellent trainer!
Fantastic Seminar! Through group exercises and case studies we learned to think outside the box. It gave us a lot of confidence! We learned what our capabilities are and how to use them to achieve our goals.
Very helpful seminar in which there was discussion between all participants and were given many examples of proper dealing of various situations. Vasiliki was Excellent and willing to answer all questions.
The seminar gave me new ideas about how I can organize my company
A very useful seminar that would help me in the field of my work, it was very organized presentation.
Very useful to all companies engaged in production and sales. We perceived our weaknesses and that it is necessary to stop saying that we have to do but take immediate actions! Mr. Mouzouris is a professional and knows his job well.
The seminar was very helpful. It was very organized with a clear theme and learned me how to properly use my time.
A very constructive and targeted seminar with the right guidelines. We received the necessary knowledge about the subject. We have learned new methods that help the most in vocational training and education. The trainer was contagious and fully mastered and experienced in the subject.
Excellent seminar from a very good trainer characterized by her professionalism. I my thoughts in order.
The seminar was very helpful with a good base for guidance of the oral and written communication the trainers was experienced with a good knowledge of the subject and very positive person.
The seminar was very interesting and useful. We have gained new knowledge and by applying them we can help our company.
A truly remarkable programme! Interesting examples were given to us by the reasonable examples given in our daily lives. The trainer is very contagious and excellent.
Very constructive and informative seminar! It will help me a lot.
The seminar was excellent, enjoyable and very interesting. Through videos, dialogue and exercise solution, examples and brainstorming was amazing. Along with the positive energy and transmitability of Ms. Vasiliki the seminar was lively and not at all boring and / or tiring. We learned various ways to Develop Modern and Effective Secretarial Skills. I highly recommend! Do not miss it! Ms. Vasiliki was Perfect!! With a smile and liveliness, you are not bored at all.
We learned how important is the body language at customer service and also, we had many examples through role playing. The trainer was excellent 10/10!!!
The seminar was amazing and interesting from which we learned about proper behaviour towards customers. The trainer was very transmissible.
Very interesting seminar which helps you improve yourself so to accept the changes more positively.
It was an efficient seminar, understandable, and the trainer tried to impart our ours and our clients’ psychology. We were given many examples and there was dialogue between the participants. Ms. Vasiliki is a pleasant person who transmits positive energy, resulting in a successful seminar.
Excellent Seminar! Very helpful with clear advice. The trainer was very transmittable.
The trainer’s teaching methods were very good. She was also very transmittable.
Interesting seminar with immediacy and understanding of the topic. The trainer was very good.
Interesting seminar! I think that the notes we were given and the knowledge I gained from my trainer will be very useful and I will apply immediately! We learnt how to express ourselves in a better way in the written word.
Very helpful seminar. Vasiliki was fully documented, and it was very easy to understand what it presented to us. I give her 10 ‘.
Very good seminar. I had a completely different view of sales. After attending the seminar, I understood and learned a lot through persuasion techniques in sales. Ms. Christofi is wonderful, Well done!
I would like to mention that the seminar was excellent with practical methods for collection of debts. I’m sure that it will help us, as a company to select the most appropriate approach and behavior in order to have results with clients.
Enlightening and helpful seminar which enabled us to update our writing and verbal skills. The trainer was very pleasant!
Excellent seminar. The material was very informative and very interesting. I am glad that I attended this seminar which has been satisfactorily enriched since 2013 when I had attended it again. We were given important information and tips on the structure of taking minutes. Ms. Christofi was very pleasant, transmittable, professional and apt in examples and tips for taking minutes.
Very interesting seminar! Clear seminar, very skilled trainer with excellent knowledge of the subject.
Very pleasant seminar with real examples. Vasilki was very transmittable.
“In today’s competitive business world and difficult economy, knowledge through effective education is more necessary than ever. This program has given to me personally, powerful tools in order to develop what I have learned and lead me to success both professionally and personally. The programme was very well organized / structured and Mr. Yiannakis Mouzouris is a great trainer with incredible communicability and knowledge of the subject. It was worth every minute and I thoroughly recommend! ” … Read more
Excellent seminar with clear examples
Good Content, Friendly environment and approachable seminar! It expanded knowledge in Body Language, and we enjoyed the practical exercises. The trainer was very good and was aware of the subject.
I have enjoyed the whole Human Resource Management Programme. Very interesting and informative. I learnt interesting things for my job. Both trainers were very passionate.
Interesting seminar, understandable and in many parts offers “food for thought”. Short, understandable and gives key points on how to improve our communication management strategy. Vasiliki was communicative, perfectly understandable during the presentation and willing to answer any questions.
Constructive seminar where we learned about the recognition of behaviors, proper dealing and handling of problems and people. The trainer had immediate contagion and there was a pleasant environment.
The seminar was extremely creative. We have been given ways on how to serve better, for us and our customers. The trainer was excellent and very transmittable.
Empowering seminar, especially for women who need to communicate using the right leadership style to manage and lead in their field. It was also interactive and practical. The trainer was Excellent!
Very good seminar! We have gained a lot of useful knowledge regarding how to manage the anger and the intensity of our customers.
Interesting seminar with lots of information on the subject of human resources management. The trainer was great, transmittable and very passionate about what he does.
Very constructive and useful seminar!
Very helpful, interesting and productive seminar!
Impressive seminar! Excellent trainer!
Very good a seminar! Very pleasant and satisfying. I have gained a lot of useful knowledge.
Very good seminar!
Very good and comprehensive. Refresh of knowledge to the fullest.
Very helpful seminar where we learned many new ideas for collecting debts. The trainer was very good and communicative.
The seminar covered very interesting subjects.
Very interesting seminar with useful suggestions / tips from the trainer who was very experienced and knowledgeable about the subject. We reviewed our actions, our daily reactions and respectively the points we need improvements and corrections.
Very useful seminar. It teaches you how to use the written word for efficient and flawless communication with customers.
The seminar was very useful with practical and specific examples in order to apply KPIs in our workplace. The trainer was passionate with a lot of knowledge on the subject.
The presence of the trainer was very pleasant and she was really transmittable!
Perfectly designed and very careful to the presentation. It was simple in lecture and easy to understand. The trainer of the seminar was an expert and very transmittable.
Efficient, Informative and Remarkable seminar ! It helped me to understand certain behaviors of people and how to manage them via telephone, when I cannot see the client / partner.
Wonderful seminar with completeness, perfection and understanding. The trainer was very understandable and very transmittable!
The seminar was very helpful, detailed as it should be, and the presentation was very good. We learned how the purchasing departments work, how they are related to the other departments and how to set and achieve goals per person / department. The trainer was very good and transmittable.
Very interesting, right on the topic and very essential. Very good coaching abilities from the trainer, thank you very much!!!
Constructive seminar! I gained many new skills from a very transmittable and positive trainer. Her methods kept our interest throughout the seminar.
Interesting and effective seminar, we have learned effective ways of handling conflicts. The trainer was very communicative and pleasant.
Descriptive and very understandable seminar! The presentation was very good and the examples helped me understand completely the whole subject
This seminar was trying to focus on being more confident in verbal and written communication. Furthermore, there are some interesting information when dealing with angry customers, information about negative words and in general how to be more communicative. Mrs. Christofi was Perfetto!!!!
Interesting and well-structured seminar with very good atmosphere and positive climate. We deepened our knowledge and there was a debate of positive dialogue. Mr. Mouzouris was experienced, correct and understanding in every part of the presentation.
A “MUST” seminar for business that have to deal with the full meaning of Customer Care
It was especially helpful seminar! Very practical and will help me immensely in workplace.
The Programme helps to approach the issues related to HR Management from another angle. You acquire knowledge in handling situations in the work environment and gives new ideas to implement practical ways to improve staff performance.
Excellent Seminar! Very interesting
Pleasant and understandable seminar. We learned new methods for development and improvement in our workplace. The trainer was excellent at the presentation.
Comprehensive and to the point.
The seminar was very enlightening and it helped me to put the right bases for a perfect written communication within my work environment. We were given many ideas and alternative keywords in order to understand and be understood by our partners and our colleagues.
Very good and educational programme from which we received a lot of interesting information. Ms. Vasiliki was very good and transmittable.
The seminar was excellent! Very well organized, transmittable and collective!
Very good seminar with a clear purpose! The trainer was very transmittable.
Direct, constructive and well-structured seminar ! The trainer adapted the course to the needs of participants.
The seminar was very interesting and targeted. The trainer had personal contact with all participants.
Excellent Seminar with very good and comprehensive content. Mr. Mouzouris is an Excellent trainer, that constantly kept our interest and presented to us very good examples.
Through this seminar we learned about the definition of thought and action, the change of attitude and the change of perspective. The trainer was very good with a positive aura + energy and very explanatory.
Excellent Seminar! We gained important negotiation skills.
It was very interesting, I learned something new.
Clear and understandable seminar with an easy-to-use material. There were several exercises to understand and consolidate the essentials of the seminar. Ms. Christofi was very pleasant. She knew the content of the seminar in depth and through very good examples she has solved all of our questions. She was clearly expressed, encouraging discussions, creating a pleasant climate of communication.
Targeted and effective seminar where we learned new techniques for successful sales. The trainer is perfect!
An interesting short lecture for those who face fears. Some steps have been taken to adequately identify and manage fear. Ms. Christofi was a cheerful and very positive personality.
Pleasant and enjoyable seminar which gave us useful tips that can be used in our workplace. The time passed pleasantly and constructively through the presentation of Vassiliki. Vassiliki is very happy, positive, communicative and transmits her knowledge happily.
This specific seminar gives you 10 ways that you have to have in mind and apply them when and where is needed. Ways of good behavior and respect for other colleagues in the office. Very enjoyable, communicative, with a small group and short. The trainer is Excellent!
Excellent! There was very good communication with Ms. Vassiliki who was willing to suggest solutions to our various issues and the material presented was very good.
Very interesting and comprehensive seminar. The trainer used many practical examples for a full understanding of the material.
This specific seminar helped me to recognize and accept that the way I behave, speak and present that I want to communicate with a person is very important. Vasiliki is a Professional, pleasant and clear in presenting the subject.
Very understandable with many examples. We have learned new innovations, some have been made, a reminder of forgotten supplies. I’m really excited, Mr. Mouzouris very well informed!
Very interesting and useful seminar in order to enhance our communication. Ms. Christofi was very cheerful, knowledgeable and created comfort in the educational process.
Very helpful seminar that I gained more knowledge. The trainer was the TOP!
Very useful, especially in relation to the tangible real examples presented regarding the application of recovery methods. The trainer was really very good. He made the presentation lively and very interesting. All participants were watching carefully and absorbed all the information.
The seminar was excellent, enjoyable and very interesting. Through videos, dialogue and exercise solution, examples and brainstorming was amazing. Along with the positive energy and transmissibility of Ms. Vasiliki the seminar was lively and not at all boring and / or tiring. We learned various ways to Develop Modern and Effective Secretarial Skills. I highly recommend! Do not miss it! Ms. Vasiliki was Perfect!! With a smile and liveliness, you are not bored at all.
Effective seminar which will help me to properly manage situations of anger and conflict issues. The trainer was very contagious and exemplary.
It is an important seminar for all companies’ employees who have contact (both telephone and personal) with customers. It helps and gives solutions to issues that present at work and may not have been thought of. The trainer was very contagious in the way of presentation, she knows the subject very well and manage to keep you interested in the seminar from the beginning till the end!
Highly professional, awesomely helpful seminar! It aimed at improving ourselves with techniques that are very useful both in the professional field and our personal lives.
The seminar is very interesting and satisfactorily covers modern practices used in market segments for product / supply and process options. Mr. Mouzouris was fully informed about the content of the seminar which became more understandable through the examples he presented to us.
Constructive, organized seminar with clear answers to our questions!
This seminar managed through targeted points to make us understand how and why the customers are angry. Also, the ways of customer management were very informative and easily adaptable. There was communication with the trainer and the other participants. Exchange of ideas from different types of companies. Ms. Christofi was very informed about the material she presented. She touched on targeted examples of everyday life.
The seminar was very helpful, targeted rich material with many examples, “to the Point”. Ms. Christofi was very good and professional!