The seminar contained useful guidance in written communication especially for people who are new to the field of customer communication but also useful for experienced people because they have the opportunity to refresh and learn new written communication practices. The trainer was very communicative, knowledgeable and helpful.
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Informative and concise seminar. The trainer was an expert on the subject!
There was positivity through the seminar and discussion among the participants. The trainer was α smiling, positive person and to the point!
Dear Mr Yiannaki Mouzouri permit me to express my warmest thank you for the semester January – June 2012 and the supertp teaching during the Business Management Programme that enriched by knowledge and skills. I have already applied many of what we were taught. I wish you to continue training and sharing your valuable knowledge with others.
An excellent seminar with a very good subject. The main advantages were the teamwork that resulted in the effective exchange of views, rich examples and the way of teaching from the excellent trainer Mr Yiannakis Mouzouris.
The seminar was very interesting with a useful material. We learned how to develop our skills and how to handle stress, conflicts and crisis. The trainer was very transmittable.
The seminar was constructive, enjoyable and interesting. We learned new things and ways to manage different situations with the appropriate approach. Ms. Christofi was immediate and Excellent!
The seminar was very helpful. It made us understand ourselves and others, take actions that will help us have more effective communication. There were many examples from our daily lives. Excellent! Vasiliki is a very communicative and happy person who made us express ourselves comfortably. She has very good knowledge in her subject.
Enlightening and helpful in using the knowledge gained from this programme. Comprehensive and detailed at the same time. Both trainers were excellent in their knowledge and portability.
Very informative seminar for the organization of a factory. We learned about flexibility in organizing an organization. The trainer was very detailed and passed on his knowledge through the seminar.
Just to the point!! Very good seminar and excellent trainer!
Very interesting seminar where there was communication between everyone. The trainer was excellent.
Empowering seminar, especially for women who need to communicate using the right leadership style to manage and lead in their field. It was also interactive and practical. The trainer was Excellent!
The educational program originally had specific and clear goals which the trainers managed to carry out and convey to the participants through assignments, discussion and aptly practical examples through their experience in the Management field. The program modules and the pace of the program advancement covered both the professional and personal side of the matter since the program was focused on how the human factor can drastically affect the evolution of a company over time.
A constructive, enjoyable and interesting seminar where there was an exchange of experiences and our questions were answered. The advantage of the seminar was the exercises, the examples and at the end the “role playing”. The trainer is an authentic, human being, an excellent connoisseur of the subject, extremely constructive and enjoyable at the same time!
It was especially helpful seminar! Very practical and will help me immensely in workplace.
Comprehensive and constructive seminar by a very good and positive trainer!
Very useful seminar that taught us how to manage anger and deal with various issues. Vasiliki was Perfect!!!
Very interesting, original and positive seminar. It has to do with the psychology of people that is being treated in our body.
Vasiliki was very helpful, clear and well prepared for the seminar. I am completely satisfied by the seminar.
Very informative and useful for any seller/trader. The trainer was very well-spoken and had a lot of interesting ideas/ thoughts about selling that he communicated in a very efficient way. The trainer was articulate and well spoken.
Very interesting seminar! We learned how someone can recognize the sources of stress and practical ways to deal with it.
Very Helpful seminar that taught us how we can handle and manage stress with the right way. The trainer was very good.
Assists to understand how to communicate with a customer, it gives you better understanding of the customers mentality. All colleagues were able to follow the seminar together. Vasiliki is a great professional in the field with great experience!
In this seminar we learned how to see things from a different perspective and elevate our spiritual level. Ms. Vassiliki was Excellent!
Through this seminar I found solutions to several issues that I did not know how to manage my everyday life. The trainer was very positive and communicative.
Interesting and interactive seminar! The trainer was very good!
Excellent Trainer! He gave us many useful tips that will help us a lot.
Very informative seminar. We learned how to manage our time properly and to handle the complaints effectively.
Comprehensive, detailed and very helpful seminar! Excellent! It covered many communication subjects and Vasiliki was very transmittable and always ready to answer all questions.
It was a very good and organized seminar. It will help me very much in my professional life.
It was well organized, and the trainer sufficiently qualified and explanatory
Very good and useful seminar that will greatly help my job. We learned new knowledge with the correct explanation.
Mr. Giannakis, hello. I am Christos by UMAR and I was in the seminar today. I came in very bad mood, as I went to previous seminars, but your way, your transmissibility, your mood and your knowledge made me want the seminar to keep going. With such people like you, Cyprus has a future. Congratulations!
Clear and understandable seminar with an easy-to-use material. There were several exercises to understand and consolidate the essentials of the seminar. Ms. Christofi was very pleasant. She knew the content of the seminar in depth and through very good examples she has solved all of our questions. She was clearly expressed, encouraging discussions, creating a pleasant climate of communication.
A very helpful tutorial! It makes you see some things in a different way. The trainer was very positive and along with the material she made us understand our thoughts and problems better.
Very interesting and it enabled me to view the phases of change positively
Very informative and supportive seminar which lays the foundations for further deepening of ISO 9001: 2015. There was proper organization and structure of the content. Mr. Mouzouris was clear and very transmittable.
The seminar was up to the point, without any unnecessary information. It gave us the correct bases for the perfect organization of an event. Vasiliki was excellent! With a lot of knowledge, fresh ideas that combine with οur time and also very transmitable!
This seminar is a necessary tool to identify the mistakes or find the right way to enhance our company profile. It is tactile. We left with a lot of new data regarding the promotion of our company. Mr. Mouzouris has transmissibility, “it says” simply and comprehensively. It is excellent and immediate. Excellent use of both Greek and foreign vocabulary and terminology. He gave many examples and made it perfectly clear. The time has passed very pleasantly and constructively.
I am glad that so young people can train older people than them. The seminar makes you try and not surrender as hard as it may be
The seminar was clear and very useful. The trainer was very good and I think the way she did the seminar made it very interesting. She also used practical examples which helped in understanding the seminar.
Interesting seminar! I think that the notes we were given and the knowledge I gained from my trainer will be very useful and I will apply immediately! We learnt how to express ourselves in a better way in the written word.
Constructive! I reviewed some things and set my goals. I will do my best to be good in my personal and professional life in order to perform better. I consider the fact that I left with a smile and positive thinking to be an advantage of the seminar. Everything can be done, and everything depends on us and only us. Vasiliki is a pleasant and transmittable person who makes you listen to her and pay attention to what she says. With her smile and humour, she kept us company in this two-day seminar … Read more
Excellent seminar with very interesting content. It helped us understand behaviours and gave us the tools to improve ourselves. Vasiliki was great and very communicative.
Energetic, Interesting, opportunity to discuss and interact, Practical well documented and presented. In addition the seminar was not boring at all!!! (not easy to find in seminars).
The seminar was very inspiring and helps to expand your knowledge in order to use them effectively at your work.
It helps participants better understand the basic principles of financial management.
Targeted and effective seminar where we learned new techniques for successful sales. The trainer is perfect!
A creative seminar with the contribution of all the participants. We were given interactive exercises that were very helpful. The trainer was very communicative.
Interesting seminar with immediacy and understanding of the topic. The trainer was very good.
Productive and pleasant. It has improved my understanding of how to handle customers by phone. There was a nice atmosphere, it was understandable, and it was very engaging.
The seminar was excellent! Very well organized, transmittable and collective!
Very helpful and practical seminar with many examples. It helped me to see the advantages of my character and my benefits while it also put me in the process to put objectives.
A very helpful training for new entrants and experienced in the shopping department. New techniques and very interesting information and knowledge. There was practical application and detailed explanation. The trainer was very illustrative and with a very good structure of thought.
Very remarkable programme! It offers useful knowledge on human resource management issues. Also through group activities and realistic examples / exercises made during the seminar, we were given guidelines on how to deal with such incidents. The targeted structure and the excellent knowledge of trainers were the main benefits. Thank you!
The seminar was fully informative and truly helpful. The main advantage was the good communication the tutor had with the participants.
A constructive seminar and very helpful in understanding and using the methods for collecting outstanding debts. We have learned ways of how to deal and manage bad customer behaviors.
Excellent seminar! Very interesting! I have learned how to transform negative energy into positive.
Constructive, exchange of views and opinions and correct information on the modern method of managing markets and suppliers. We have learned general knowledge and solutions on issues concerning our work environment. The trainer was impeccable, with efficiency, knowledge, experience and humor!
It was a complete seminar about how to improve our communication, relationship with our colleagues and our organization. The trainer was very nice and professional.
Well organised seminar! It made me aware of things that I was not familiar and methods to implement them. The trainer kept the interest throughout the seminar.
A very good, communicative and understandable seminar on a professional and personal level. Ms. Vassiliki is a remarkable trainer who has a lot of knowledge on the subject and which she transferred to us through the seminar.
This seminar was very detailed and a summary about Event Management. Ms.Christofi surprised me once again with her presentation of the seminar. She has the ability to make others to learn more through her training methods.
The seminar was very interesting and constructive. We have been given enough information to help us on taking minutes. The trainer was very communicative with the result to have a better understanding of the seminar.
Very helpful seminar! It gives you answers to many problems of everyday life / job.
We learned how to be more responsible, how to organize ourselves and the team, how to be more communicative about the goals and how to manage new crisis. We had a lot of exercises and learned new words. The trainer was very good and passionate with his job.
Very helpful and not at all boring programme from which we learned very important information related to Effective Office Management. Vasiliki was impeccable and very transmittable.
Very good seminar! The trainer was direct and transmittable!
Very interesting seminar where I learned how to handle situations more positively. Vassiliki was very contagious, pleasant character and knows her subject very well.
It provided us with extra knowledge in order to use it in practice and to perform more effectively.
Productive, entertaining, training seminar with discussion and examples from everyday life. The trainer was very knowledgeable about the subject.
Through this seminar we learned how to review some of our habits. 1 give 5 Stars to the trainer she was amazing.
Descriptive and very understandable seminar! The presentation was very good and the examples helped me understand completely the whole subject
Very good seminar with many practical examples
Very good seminar. I had a completely different view of sales. After attending the seminar, I understood and learned a lot through persuasion techniques in sales. Ms. Christofi is wonderful, Well done!
It is a seminar with a dynamic that meets the needs of the Cypriot market. There were many examples and detailed development of the subject. was excellent.
The seminar was constructive. I learned many things that I will need in my work. During the seminar there were many examples and exercises that helped us better understand how to do them in practice in order to write more accurate minutes. The trainer was very communicative and answered all our questions with examples and exercises documenting everything she told us.
Very practical and useful seminar with very good explanation from the trainer that was excellent!
There were many examples and a nice discussion took place. In this way we were given an opportunity to hear different opinions from different types of companies
We learned many things that will help us both in our work and in daily life. Vasiliki was really good. I really liked her way.
Very helpful, useful and effective seminar. He learned step by step how to do cash flow.
I consider that this is one of the few seminars / programmes I have participated and gained knowledge on a theoretical level. There were exercises, case studies and discussions that could help me apply what I learned. The trainer was very good at communicating through examples, which helped us to retain the information / knowledge we acquired.
Constructive, pleasant and well organized seminar! I am impressed!
Very interesting seminar! We received very clear points and a lot if tools were given on how to deal with difficult situations in the workplace. The examples given were even clearer and easier to applied Mrs. Vasiliki was very transmitable and kept my interest during the whole day.
Presentation with a way that pulls the attention!
We learned how important customer communication is. The trainer was extremely good.
Well prepared seminar and it covered all stages of a Business Plan. It was interactive and flexible. The trainer was excellent, in presenting and coaching.
A seminar that gives a basis for the real issues that arise in sales. The communication between the trainer and the participants was very good. Questions and issues were resolved that were not previously taken into account and will help sales immediately. I was also given phrases and keywords. The trainer was very sociable and pleasant.
Very informative seminar that made us realize other / new ways to provide the implemented for the good of the company and also for our own good. We realized that he old ways we used were backdated and we have learned new / fresh ways and methods. The trainer was very good, positive and smiling!
Very good seminar, with useful topics that concern both our workplace and our personal environment. The trainer was very good.
Very interesting seminar! Clear seminar, very skilled trainer with excellent knowledge of the subject.
The seminar was constructive and not at all tiring. The trainer was very good.
The seminar was amazing and interesting from which we learned about proper behaviour towards customers. The trainer was very transmissible.
The seminar was very helpful, to the point! We learned practices on how to improve our communication with diplomacy. Ms. Christofi was very good, affordable and willing to answer all our questions.
Very useful and constructive seminar from which I learned ways to think differently but also define what are the most critical KPIs for each performance that needs to be measured. There were many useful examples, and it was not tiring at all. Mr. Mouzouris was excellent! I watched him constantly without getting tired. He was very transmittable, communicative and passed on his knowledge to us.
Interesting and creative seminar. He gave us the opportunity to implement methods for better internal communication and efficiency. The instructor was very descriptive, illustrative and managed to keep our interest throughout the duration of the seminar.
Through the application of seminar material, I believe that you can apply it to your personal life as well.
An interesting seminar for dealing with clients in the field of debt collections. We were given ways to collect debts and behave properly towards the customer with the right attitude. The trainer was communicative, specific and pleasant.
The seminar was extremely productive and interesting. Vasiliki was wonderful and developed all the material perfectly!
Excellent and interactive seminar! There was continuous dialogue between the participants and the trainer in order to provide personalized advice to each participant.
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