We learnt in practise how to handle effectively conflicts and customers anger

2017 03 15 Conicon Conicon Blog Vasiliki Christofis' blog posts

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Yesterdays seminar was undoubtedly a very practical seminar where participants from the very first moment started thinking how they could confront various conflicts with customers.

Using various examples, case studies and also queries from the participants, the trainer gave out personalized advises for each company on how to confront difficult situations and in the end to reverse customer dissatisfaction for the benefit of the company.

Furthermore a big part of the seminar was dedicated on the “magic words” of communication which is one of the major parts of anger and conflict management. If we keep on using positive words and not negative words which triggers anger this will eventually help.

I could say that this seminar was really nice and at the same time constructive.

Christofi Vasiliki
Communication, Soft Skills and PR Specialist – Trainer and Coach
Conicon Ltd

« Can I motivate myself? - Sales Coaching at HEALTHPHARMA »

Testimonials

Rich seminar with PowerPoint slides, word, excel, videos, books tests, where various topics were analysed such as Body Language, Sales, Marketing theoretically and practically. A wonderful and interesting experience for people who are beginners in sales. The trainers were analytical, enthusiastic and understanding.

Vicky Kopelidi, QUALITY GROUP LTD

Excellent and very useful seminar. We have learned very well things that will definitely help us in our work.

Onoufrios Nikolaidis, Mitsides Public Company Ltd

The Trainer was Excellent – Excellent Programme! Continue like that!

Antonis Konstantinides, X.A Papaellinas Trading Ltd

Interesting seminar! We gained a lot of new knowledge!

Marietta Christodoulidou

Ms. Vasiliki Christofi was an enthusiastic person full of energy and transmissibility, which made the seminar very interesting and informative. The seminar gave us many tips and tricks on how to handle the client and manage it professionally, calmly and methodically.

May-Ann Gregoriou, Aphrodite Hills Holiday Residences

I am amazed by the Leadership Workshop. Usually I am not easily surprised, but today I was !!! So much concentrated knowledge and direct transmissibility by the highly experienced trainer Mr Mouzouris, step by step guiding us to understand everything we need to change in order to achieve every goal we put into our minds!! Bravo! I recommend it highly!! The highest level!

Omiria Sergidou, National Insurance

Pleasant and understandable seminar! We learned practical methods and techniques for effective written communication.

Anna Papadimitriou, SAS Consulting Ltd

Mr Yiannakis Mouzouris is a natural! He has the ability to extract inner talents that were either untapped or trapped inside. He is insistent that one’s abilities far outweigh individual limitations. Mr Yiannakis is insightful and has fun while guiding you to self-motivation…and with that motivation, you will do things that you thought were either long gone or impossible…you will shine! Mr Yiannakis powerful communication skills, teaching facility, zeal, and dedication have empowered me in my… Read more

Christina Ghetea, NAVYMAR SHIPPING COMPANY LIMITED

Very Good presentation and useful seminar! The trainer was very professional.

Marianna Asprou, Aeneas Hotel Ltd

The best seminar! We learned many interesting and practical ways of how to improve our work and even our personal life. Ms. Christofi was lovingly, concise, polite and very good in her presentation.

Eleni Kola, Es Vascular Ltd

It is an ideal human resource management programme. The trainers were impeccable and ideal for the presentation of the programme. I managed to keep our interest from the beginning to the end.

George Petrou

Very interesting seminar for anger management. The trainer was excellent! Very interesting and positive person.

Charis Constantinou, Photos Photiades Breweries Ltd

Helpful material for persuasion strengthening, especially in the workplace!

Georgia Iakovidou, M.S. Jacovides & Co. Ltd

Practical seminar with many examples! Very useful!

Marios Ieridis

The programme contained a very satisfactory material and expanded a wide range around the area of Human Resources. The trainers have the necessary knowledge on the subject and a properly organized material.

Andria Balaoura, Parga Trading Ltd

I found extremely useful the teaching materials through this seminar, so that I am more organized and efficient in my work. The trainer was Wonderful!

Adriana Nikolaou, Platonas Stylianoy & Associates

The seminar was very helpful and comprehensive with several examples. It favoured our conversation and our personal questions. There was discussion, rich content, many cases were analyzed, presentation material was given, and experiential workshop character through the study of specific cases. The trainer was a very accessible, cheerful personality, with dedication. Exceptional!

Marina Kallinou, G. Georgiou Lab Supplies Ltd

The Programme was very enjoyable, understandable, interactive and informative. The topics were very interesting and provided us with comprehensive knowledge in relation to Office Management. Ms. Christofi was excellent and created a pleasant and friendly atmosphere throughout where he kept the interest of the participants.

Sofia Raunic, Trojan Economics

The Human Resource Management Programme was very good. The presentations were very good with very useful material given!

Eleftheria Christou, NETinfo Plc

Effective seminar on Conflict Management in the workplace. It was very practical, and we were presented with substantial and real examples. The trainer was knowledgeable about the subject and answered all our questions on the subject.

George Apostolidis, A&A Apostolidis Contracting Company LTD

Seminar with many examples that offer an advantage of transmissibility. There were many points that created the need for us to work on specific things. The trainer was direct, read, friendly, with nice examples that created a sense of freedom at our expression.

Elena Pitta, A. Zorpas & Sons Ltd

Cultural transformation needs a vision, planning and specific actions. Yiannakis has embraised our vision and guides us through this transformation with internal group sessions, mentoring and one on one staff coaching. His experience, knowledge and communication skills are very effective towards our long cultural change. He is highly recommended.

Loizos Louca , General Manager, ALCO Filters ( Cyprus) Ltd

Inspirational seminar and worth my time, there was clarity on practices that have been forgotten. The trainer was straight to the point, well presenter, enthusiastic and well aware of the subject.

Emilia Nikolaidou, A. POTAMITIS MEDICARE LTD

The seminar was great! It helped me recognize my mistakes and work on them in order to improve myself. I gained confidence and the right bases to improve my personality.

Melina Lee Demetriou, Melenia Designs Ltd

The seminar was excellent! Very comprehensible and educational. The way of presenting it and the examples presented facilitated the process of understanding the meaning of the seminar.

Elena Michaelidou

Very interesting program. Vibrant and with full coverage of all subjects. All messages and lessons came effortlessly through the development, analysis and discussion under the guidance of instructors.

Christina Pisinou, Office of the Commissioner of Electronic Communications and Postal Regulation (OCECPR)

Very helpful seminar! It gives you answers to many problems of everyday life / job.

Phedias Tsiakkas, Alexis Tsiakkas & Co Ltd

Excellent!! An incredibly interesting seminar! the trainer is Excellent! For me, it is an example of a lifestyle!

Varvara Stamatopoulou, CYTA

Through this seminar, you realize the facts and realize if you are acting properly.

Panayiotis Pavlides, Panayiotis Pavlides Carpenters Ltd

Extremely helpful for any person in charge regardless the kind of business /organization. The trainer used living examples from everyday life and it was easier to understand the theory. Mr. Mozouris was very good. Contagious, enthusiastic and kept the participants’ interest at a high level.

Vasilis Thoukididis, P.M.G.TH Odion Archangelou Ltd

Very good and substantial seminar! The trainer was excellent and very descriptive!

Savvas Aristodimou, RIK

Interesting, rich with very important information about Effective Office Management. Rich in quality information with active participation of all participants. The trainer was very good, knowledgeable, positive and very contagious.

Demetris Fylaktou, Cyprus Red Cross, Nicosia

Good organization and very good material. It covered many issues comprehensively and satisfactorily! Very good seminar in its entirety!

Georgia Georgiou, P.T. Hadjigeorgiou Co Ltd

Very informative seminar. We learned how to manage our time properly and to handle the complaints effectively.

Eva Vourka, Larnaca Sewerage Board

Remarkable and useful seminar where we were given several solutions for organization in our daily life. Vasiliki was simply Excellent!

Chara Hadjivasili, Nikos Hadjivasilis and Sons Ltd

The seminar was very good and constructive! We were given many tools that we can use directly in our workplace. The trainer was great, transmittable and used many examples and exercises.

Phaedra Iakovidou, Lifepharma (Z.A.M.) Ltd

Interesting seminar with immediacy and understanding of the topic. The trainer was very good.

Anthi Chrysostomou, UPCOM Ltd

The advantages were too many, but I think the main thing is the registration at a later stage to the Organization in UK, that is in itself a goal for me.

Vasiliki Omirou AN.O CONSTRUCTIONS & DEVELOPERS LTD

This seminar covered and helped me to understand the way of thinking in order to distinguish the price of the product from its true value and how to promote it easily . The trainer was very good.

George Hadjivassilis, NIKOS HADJIVASILI & SONS LTD

Very pleasant seminar with real examples. Vasilki was very transmittable.

Χριστιάνα Γεωργίου, Mr. Jungle Entertainment Ltd

The content of the seminar was presented to us through many real examples and analyzes where it was very understandable. The trainer was very positive and transmittable.

Chrystalla Dimitriou, KRYPTO SECURITY CYPRUS LTD

Just to the point!! Very good seminar and excellent trainer!

Maria Karayianni, IGK Hair & Body Products Ltd

The seminar was informative, clear and very useful for anyone who has a leading position. It provides participants with basic but simultaneously very useful knowledge for the design of a business plan aiming to achieve business goals

Maria Papaleontiou, Orthodontic and Pediatric Dentistry Kokkinos

Very helpful seminar from which we enriched our knowledge for the perfect written communication. The trainer was very good.

Koulla Trifylli, DISY

Informative seminar! Very good trainer!

Iacovos Pastos, Gevorest Marketing Ltd

It was a very constructive seminar.

Miranda Christofi, Christofi Bros Trading Ltd.

Educational and informative seminar. We learned the right ways of how to manage situations as a personal assistant. The trainer was Excellent!

Anna Mappoura, Michalis Pagonis Music Workshop

Empowering seminar, especially for women who need to communicate using the right leadership style to manage and lead in their field. It was also interactive and practical. The trainer was Excellent!

Mary Andreou

The whole presentation of the seminar was complete and successful. It covered the entire spectrum of how to manage an office.

Maria Papageorgiou, Cyprus Sports Organisation (CSO)

Very well organized, Informative, pleasant and the Interactive part really helped. Vasiliki has been amazing, 7 hours have gone by extremely fast. She was just perfect!

Eftychia Athanasiou, GK & S Transportation & Services Ltd

Informative, useful and efficient seminar! It made us thinking of our personal Image. The trainer with her experience, she identified in each participant what messages she sends to the other people at first sight.

Eva Vourka, Larnaca Sewerage Board

Very interesting seminar with dialogue during the whole time. The trainer was very communicative and answered all our questions.

Dimitra Hatziantoniou, Community Council of Mandria

The subjects of the seminar were appropriate and covered all my needs. The trainer was organized and prepared, expressed himself clearly and created a pleasant atmosphere.

Aikaterini Stogianni, Agios Stefanos Foundation

Very interesting and helpful seminar where I learned effective ways to manage anger, tension and stress in the workplace and in general. Vasiliki has transmittable and knows her subject very well. It also keeps the interest undiminished until the end of the Seminar. I would be happy to attend future Seminars.

Christiana Tylliridou, German Oncology Center

Excellent seminar! Something new for us, with new perceptions in our role, various ways and techniques of sales and processes. 10/10 to the trainers, they were very good, organized and knew the subject from A – Z.

Charis Pneumatikas, QUALITY GROUP LTD

The seminar was excellent, enjoyable and very interesting. Through videos, dialogue and exercise solution, examples and brainstorming was amazing. Along with the positive energy and transmissibility of Ms. Vasiliki the seminar was lively and not at all boring and / or tiring. We learned various ways to Develop Modern and Effective Secretarial Skills. I highly recommend! Do not miss it! Ms. Vasiliki was Perfect!! With a smile and liveliness, you are not bored at all.

Chrystalla Savva

Through this seminar we learned how to review some of our habits. 1 give 5 Stars to the trainer she was amazing.

Panagiotis Gouras, Prenza Ourania

The programme was very educational and productive. There was interaction and effectiveness during the programme. The trainers were communicative, interactive, explanatory, collaborative and fair.

Georgia Vasilaki, RIK

An interesting and very useful seminar from which we received the right ways of communication. The trainer was Excellent.

Angeliki Nikiforou, RIK

This specific seminar gives you 10 ways that you have to have in mind and apply them when and where is needed. Ways of good behavior and respect for other colleagues in the office. Very enjoyable, communicative, with a small group and short. The trainer is Excellent!

Chrystalla Hatzimama, CYTA

The programme was very well structured and timely. The material was very clear with case studies and active participation by all. The trainer was very communicative and knowledgeable on this subject.

Demetris Fylactou, Cyprus Red Cross - Nicosia Branch

I would like to congratulate wholeheartedly Vasiliki for the presentation!! AMAZING!!!!

Yiota Nicolaidou, Streetsmart Solutions Ltd

Targeted and constructive seminar! Excellent trainer!

Riana Galinou

From the first 5 minutes I realized how remarkable and interesting the seminar will be and indeed it was of a high level with multifaceted and important knowledge that was transferred to us with excellent transmit-ability and accuracy by Ms. Christofi.

Eleni Morfaki, K.O.A.

Highly professional, awesomely helpful seminar! It aimed at improving ourselves with techniques that are very useful both in the professional field and our personal lives.

Andreas Loukaides, ALKIS Ch. CHATZIKYRIAKOS (Frou Frou Biscuits) Public Ltd

Practical seminar, we learned what is respect towards the clients. Mrs. Christofi was very good!

Nicos Eleftheriades ACMA Trading Ltd

Very vivid and transmittable trainer! Excellent seminar!

Maria Kourri, Mutual Trust Ltd

I found the course very good and I highly recommend it to those who wish to have, in a short time, the basic principles of business management. I have gained a valuable knowledge and experience that will help me with my professional and personal development.

Barbara Zorpa

Very communicative and helpful seminar with simple examples and methods. There was dialogue and discussion among the participants. Μrs. Christofi was very, very good.

Marianna Louka, Casale Panayiotis Traditional Village Ltd

The seminar was very interesting. I think that it really helps the participants to develop their confidence. Very practical seminar by an excellent trainer!

Savvas Antoniou, Alexander College

Very interesting seminar. We learned how important proper communication is and how important the way and style of communication is in our daily lives. Ms. Christofi is a very happy person who transmits her knowledge with enthusiasm while keeping everyone interested.

Evangelos Neophytou, E. Neophytou Trading Co Ltd

Educational, very pleasant environment where we learned very important elements that will help us in our work.

Nafsika Georgiou, IBRIC

Very positive seminar, we gained knowledge and useful information. My congrats to Mrs. Vasiliki she was very good!

Nicolas Herodotou, UMAR Shipping Services

Very constructive and interesting seminar. We learned new ways to serve our customers and ways to increase our sales. The trainers are very good with excellent knowledge of the subject.

Irini Konnari Nikolaou, QUALITY GROUP LTD

Very good seminar! I gained many new skills and it helped me understand how to properly communicate my image and my professional profile. Actually there was no disadvantage to this seminar.

Kyriakos Demosthenous, Stefos Evripidou Ltd

I really enjoyed the Human Resources Management Programme! It is something I will never regret that I attended. I began to apply several information I learned in my daily work and life. For the trainer what to say, just excellent…. Only advantages I found in this Programme….

Antonis Constantinides, Χ.Α. PAPAELLINAS TRADING LTD

A very interesting seminar that is worth attending. We were given targeted examples with results that aimed at solving the problems facing the listener. The trainer was communicative with a targeted approach. Simplify the subject for a better understanding of the participants and with positive energy.

Andrea Foti, ICF Specialized

Comprehensive and organized seminar. It had several examples and the trainer was very informed. He could answer anything we asked him as he was an expert of the matter.

Andria Balaoura, Parga Trading Ltd

Very good seminar with many practical examples

Valentinos Flourentzou, A & G BIOMEDICA LTD

Very informative seminar where we learned useful methods of collecting outstanding debts. The advantage is that there are no similar seminars to attend. The trainer was excellent.

Niki Kosi, Diplomat Distributors (D.D.) Cyprus Ltd

Comprehensive and very useful seminar! The key features of marketing in five hours. Food for thought and creating curiosity for further research in the topics covered.

Anastasia Schini

Interesting with educational character. Update of knowledge and started using the correct way of verbal and written communication. Very good trainer.

Charalambos Agathocleous MCTC Marine Ltd

Not boring at all, very interesting and helpful seminar. We learned a different way of thinking and dealing more positive in some cases.

Vanessa Konstantinou, RRMC

Interesting seminar with lots of information on the subject of human resources management. The trainer was great, transmittable and very passionate about what he does.

Alexia Antoniou, Nest Investments Holdings (Cyprus) Ltd

We got a lot of insightful information and it had a lot of practical examples. The trainer has a thorough knowledge of human behavior. Insightful!

Daniel Christoforou, Cyprometal Ltd

Very practical and interesting seminar! Excellent trainer!

Panos Chrysostomou, Ioannides Demetriou LLC.

Informative and constructive seminar!

Georgia Tourmousoglou, Parga Trading Ltd

Very good seminar! It activated my way of thinking based on the marketing

Christina Michaelidou, P.T Hadjigeorgiou Co Ltd

Very useful seminar. It teaches you how to use the written word for efficient and flawless communication with customers.

Alexander Photiou

Excellent presentation from the trainer.

Vasiliki Christofi, Conicon

Clear and effective seminar!

Elena Kyriacou, Andrelia Paphos Ltd

Very interesting and helpful seminar that put me into the process to improve myself.

George Kourouma, Alexander College Ltd

Very good and educational seminar!

Sergios Sergides, Welfare Association of Persons with Mental Disabilities

Mr Mouzouris is very effective and approachable. Very good work!!! He changed my point of view on a lot of matters.

Yiota Georgiou, Royiatiko HotelRoyiatiko Hotel

Vasiliki gave us examples to understand everything she said in the seminar and practical ways to apply them to our clients. Even if I have gone to many seminars I learned many useful things I didn’t know till today.

Alkisti Nikolaou, MNS Interlink Construction & Development Ltd

Very constructive and helpful! Especially the images and the videos helped me a lot in understanding the theory!

Christiana Agglogallou, Water Board of Larnaca

Very good and constructive seminar. The trainer encouraged the dialogue.

Demetris Demetriou

Excellent seminar and very useful in relation to sales. The trainers are excellent!

Maria Solomou, QUALITY GROUP LTD

Interesting, effective and timely seminar! The trainer was an expert of the object and the material is very good.

Christodoulos Demetriou, Pomico

The seminar was very interesting and relaxing! It helped us get important knowledge, information and skills

Myro Poui, Drainage Systems Board of Nicosia

We learnt in practise how to handle effectively conflicts and customers anger

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