Education that leads to valuable qualifications and effective professional skills!
Here you will find all the information about the Programmes of Institute of Leadership & Management, UK.
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Very helpful and interesting seminar with very good material. The trainer was very communicative, familiar with the subject and helpful.
Pleasant seminar that I have learned several ways (different / alternative) of how to deal with everyday situations and to be better organized. Ms. Vasiliki was very transmittable and with a very pleasant character.
Targeted and effective seminar where we learned new techniques for successful sales. The trainer is perfect!
In depth analysis of every aspect when it comes to HR Management. It was a face to face engagement that helped us for the better understanding of the seminar. Mr. Mouzouris knowledge on the subject was excellent and he gave us many real examples that applies in many companies.
The seminar was amazing, very good and pleasant. I have learned new ways to empower my self-confidence. Mrs Christofi was amazing!
It was very helpful and communicative seminar! The trainer was excellent! We trained on issues for our better future
The best programme, it covers everything. There was organization and the trainer was very remarkable and professional. Transmitting person, fully trained. Vasiliki is one of the best trainers I have met so far.
Very effective and informative seminar. The trainer was so transmittable, clear with many practical examples and was giving the opportunity for dialogue and the whole seminar very pleasant!
Fantastic Seminar! Through group exercises and case studies we learned to think outside the box. It gave us a lot of confidence! We learned what our capabilities are and how to use them to achieve our goals.
Excellent presentation and pleasant environment. We have adopted many suggestions given to us on how to improve the quality and skills of our work. The trainer was great! 10/10 !!!
It was an excellent seminar that gave us the opportunity to have a very constructive dialogue with people from different places, different professions and ages. The trainer of the seminar was very positive and kind and gave us practical ways to manage anger, stress and tension.
Very good a seminar! Very pleasant and satisfying. I have gained a lot of useful knowledge.
It was very pleasant and constructive. I’m glad that I participated in it!
SMART!! Through this seminar I learned new methods of approaching customers. The basic condition is POSITIVITY! The trainer was truly knowledgeable about the subject and a pleasant personality.
Very useful seminar. The trainer was very good he had the required skills and fluency.
Within a day we learned a lot, specifically about the way people think and deal. Vasiliki was Excellent! She kept my interest throughout the seminar.
An interesting seminar for dealing with clients in the field of debt collections. We were given ways to collect debts and behave properly towards the customer with the right attitude. The trainer was communicative, specific and pleasant.
The programme was very enlightening with clear topics and very good communication. Vasiliki is excellent at what she does, she can easily transfer her knowledge and keeping us focus on the subject at all time.
Very good seminar. I had a completely different view of sales. After attending the seminar, I understood and learned a lot through persuasion techniques in sales. Ms. Christofi is wonderful, Well done!
Very useful seminar from which I got information that can directly help me and my team. The trainer was very transmittable and knowledgeable about the subject.
The seminar was very useful and constructive. Suitable for people who have no prior knowledge of the subject but also for those who wanted to increase their knowledge. There were practical examples and active participation!
Helpful both for work and personal knowledge, based on current economic data
Very interesting and very detailed and comprehensive development of the subject.
A seminar of great interest that offers practical and guidelines on proper and effective customer service. Through the seminar I gained knowledge on developing interpersonal relationships, there was an exchange of views and a constructive discussion. The trainer was excellent, professional and sympathetic.
Well educating, with the trainer passing over a wide range of knowledge, information and examples. We learned how to put things into perspective. The trainer was excellent and capable to transmit his knowledge.
The seminar was fantastic! The trainer transmitted to all participants her power, energy and positivity!
The seminar was great! It helped me recognize my mistakes and work on them in order to improve myself. I gained confidence and the right bases to improve my personality.
Impressive seminar! Excellent trainer!
A very helpful seminar that gave me many practical ways to be sued right way ay my job. It helped me in order to have self-confidence during the presentation of my company’s products. The trainer was very helpful, smiling person, with pleasant presentation and she has answered all of our questions.
Explanatory seminar where we learned new things on how to improve our written language. The trainer was positive and communicative.
Very informative seminar. We learned how to manage our time properly and to handle the complaints effectively.
I am very happy with the seminar. The seminar had a very interesting presentation that did not let me being bored! The atmosphere was very pleasant!
Very helpful seminar for better customer service and anger management in every case. The trainer was excellent.
Very good seminar! It taught us practical ways of anger management and put me into the process to use them in my everyday life.
We learned about changing and differentiating our way of thinking and the perception that others have. The trainer was perfect.
Extremely helpful and informative Programme at a professional level for Office Management. Vasiliki is a happy person and very transmittable in her presentation both from a distance and in person.
Very substantial seminar characterized by the professionalism of the trainer and its excellent organization! Without ambiguities it gave us all the tools we need to manage our family business.
Vasiliki as a trainer was a very good connoisseur of the topic and presented it in a simple and very understandable way that the results were evident and direct. Bravo! The whole atmosphere has a beautiful freshness.
The seminar was very well organized with flow and we enriched our knowledge which will help us in the future. We got very important information and perfectly understandable. The trainer was contagious about everything she had shown us.
Energetic, Interesting, opportunity to discuss and interact, Practical well documented and presented. In addition the seminar was not boring at all!!! (not easy to find in seminars).
Very good and useful seminar with many real examples and role-playing. The trainer was very good.
Mrs. Vasiliki Christofi is a perfect and excellent person. No doubt about her qualifications and her duties assigned to her. BIG congratulations and all the best
Very helpful seminar that I gained more knowledge. The trainer was the TOP!
Interesting and interactive seminar! The trainer was very good!
Very informative and helpful seminar regarding communication skills. We gained more knowledge of how to express our feelings in a positive and polite way. The trainer was perfect!
It is an important seminar for all companies’ employees who have contact (both telephone and personal) with customers. It helps and gives solutions to issues that present at work and may not have been thought of. The trainer was very contagious in the way of presentation, she knows the subject very well and manage to keep you interested in the seminar from the beginning till the end!
It was a very interesting and helpful seminar! Very practical as the trainer was actually using real life examples and case studies.
Very good and practical seminar! It will help me a lot both in my professional and my personal life.
This seminar is a necessary tool to identify the mistakes or find the right way to enhance our company profile. It is tactile. We left with a lot of new data regarding the promotion of our company. Mr. Mouzouris has transmissibility, “it says” simply and comprehensively. It is excellent and immediate. Excellent use of both Greek and foreign vocabulary and terminology. He gave many examples and made it perfectly clear. The time has passed very pleasantly and constructively.
It was very good program. Very helpful and I learned many things about Office Management and Effective written and oral communication.
It was very efficient. I have more knowledge on how to deal with conflicts and disputes in the workplace!
The seminar was enlightening! We acquired new knowledge and the trainer showed us how to face conflicts and disputes in the workplace!
The seminar was very helpful. It was very organized with a clear theme and learned me how to properly use my time.
Very understanding seminar that gave me several solutions to issues that concerned me. Very good presentation of the trainer, which was great.
The seminar was excellent! Very comprehensible and educational. The way of presenting it and the examples presented facilitated the process of understanding the meaning of the seminar.
The summary of the seminar was focused on the key aspects of customer service in a very detailed way. We were given guidelines on how to handle the customer better an also we were given positive words that can instantly enhance our communication with the customer.
The seminar was effective and I learned many useful things about the collection of outstanding debts.
The instructor was very good in presenting the seminar. Very interesting seminar!
Very good seminar where I learned new keywords for diplomacy which I will apply immediately. The trainer was very good!
Meaningful, interesting and responsive to those I wanted to know
Very interesting seminar where many examples were given and there was discussion between the participants. Vasiliki was very pleasant and transmittable.
Very interesting programme that offered me additional expansion from my occupation field.
With one word…Vivid! Congratulations!
Interesting and pleasant seminar. We have exchanged ideas with the other participants. The trainer was excellent, friendly and very helpful.
It was an excellent seminar, very useful for our industry. Very useful for our performance in our work, but also in our personal life. The trainer was very good.
Perfect Seminar, I learned how to manage and better serve my clients with less stress and without ruining my mood.
Vasiliki was perfect !!!
This seminar is suitable to be promoted to companies to help them understand the value, cost, time and benefit of Purchasing and Supplies Management. This seminar covers the whole range. We realized the benefit of proper and effective market management and proper cooperation of suppliers. The trainer was Flawless! Knowledgeable of the subject with targeted examples.
Very good seminar! The trainer knew the subject and the discussion was interesting.
High-level seminar with interesting topics. The trainer was excellent and constantly made sure that we realize sufficiently the desired topic. Moreover it was very important that she was using real examples from everyday real situations we face.
Satisfactory seminar that met my expectations.
Structured, alive, useful and useful seminar for practical and professional improvement. I have no words for the trainer!! She was alive, contagious and aware of the subject very well!
Excellent Seminar! Very helpful with clear advice. The trainer was very transmittable.
Very interesting seminar! We learned how someone can recognize the sources of stress and practical ways to deal with it.
We learned how important is the body language at customer service and also, we had many examples through role playing. The trainer was excellent 10/10!!!
The seminar was very interesting with a useful material. We learned how to develop our skills and how to handle stress, conflicts and crisis. The trainer was very transmittable.
I would like to mention that the seminar was excellent with practical methods for collection of debts. I’m sure that it will help us, as a company to select the most appropriate approach and behavior in order to have results with clients.
A very good seminar, there was discussion between all participants, and we were given useful advises. The trainer was very contagious.
The seminar was rich of content and on the point. We identified the origin of issues and how to deal with them effectively. The trainer was excellent and proficient on the subject.
It was very helpful seminar especially for participants who work in large companies. It can help any business, especially now that we are in a period of crisis, to increase our clientele. The trainer used many practical examples.
We have learned how to deal with different conflict situations, first we must listen and then act! The trainer was very good and positive on the subject.
It helps participants better understand the basic principles of financial management.
Very interesting seminar for anger management. The trainer was excellent! Very interesting and positive person.
A very interesting seminar that is worth attending. We were given targeted examples with results that aimed at solving the problems facing the listener. The trainer was communicative with a targeted approach. Simplify the subject for a better understanding of the participants and with positive energy.
Very useful seminar that taught us how to manage anger and deal with various issues. Vasiliki was Perfect!!!
The seminar was very constructive. I have learned ways of how can manage better my work, my colleagues and the clients. The trainer was Excellent!!!
Interesting seminar with lots of information on the subject of human resources management. The trainer was great, transmittable and very passionate about what he does.
Every person’s way of thinking depends on their perception. Through this seminar we learned how to deal with the difficult times of our everyday life with diplomacy. Ms. Vasiliki was aware of the subject and with very transmittable.
Very interesting, informative and instructive seminar! The trainer was fully aware of the matter so she could transmit the issue correctly.
Very good seminar! Each participant was treated separately and through many personalized advice given to us, we were able to improve our profile and the image we promote outward. We heard many new ideas and we got practical improvement tips.
Really practical seminar! I will use what I learned from tomorrow to my work!
Very helpful seminar on how to handle difficult debt collections effectively. The seminar was held in a pleasant environment and we learned how to improve our work and behavior. The trainer was remarkable with communicability and pleasant personality. He explained everything to us.
Rich seminar where we received important advises on conflict management. There was an active participation of all participants. We were also given case studies in teamwork. Mrs. Vasiliki was very good, full of energy and aware of the subject she was presenting.
It was a very good and organized seminar. It will help me very much in my professional life.
This specific seminar helped me to recognize and accept that the way I behave, speak and present that I want to communicate with a person is very important. Vasiliki is a Professional, pleasant and clear in presenting the subject.
The seminar was informative, comprehensible and pleasantly presented. We learned service techniques, keywords and alternative phrases that help the customer’s psychology.
The seminar was excellent and its content very well organized. Examples were presented that we face in our daily lives and we were given multiple alternative ways of handling. The trainer was an enthusiastic communicator and a connoisseur of the subject.
We were been given a comprehensive package of debt management and debtors’ compliance. We have learned how to communicate and use proper language with the debtors. Mr. Mouzouris was excellent, expert in the subject and with several arguments.
Informative and useful seminar from which we had many real examples and through photos.
The trainer is very good, engaging, modern and informed style of teaching. I really liked the valves she haw as it shows she is an open mind and progressive thinking person.
A 2-day seminar that though us the correct ways od using verbal and written communication in regards to the customer service approaches. The seminar is important in terms of changing our aspect of how we have been dealing so far with customers and its basic advantage is the fact that it pins down the specific wording that needs to changed by us! Vasiliki Christofi has a very good approach and communicates and knows her subject very well.
Very constructive and useful seminar!
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