19 rules for Flawless Telephone Customer Service

2017 02 01 Conicon Conicon Blog Vasiliki Christofis' blog posts

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Flawless telephone customer Service is a subject/topic that bothers all companies regardless of the sector that they belong. So our last week’s seminar included people from various sectors.

The are some basic rules which are necessary to be followed in order to be able to impress and gain your customers through telephone communication. During the seminar we saw in practise the 19 rules for a flawless telephone customer service.

Alongside, in order the seminar participants to practise in the theme of the seminar we did some case studies which were based in real life scenarios and also role play.

It was generally an amazing seminar which prepared the participants to be able to implement flawless telephone customer service.

Christofi Vasiliki
Communication, Soft Skills and PR Specialist – Trainer and Coach
Conicon Ltd

« Up selling is about asking the Right Questions - Coaching that delivers Results and OSKARs »

Testimonials

It was a very interesting and meaningful seminar. We learned how to deal with anger issues that we might dealt wrong with until now. The trainer was very good, aware of the subject and the presentation was fulfilled with examples.

Rafaella Omirou, Gevo Ltd

Excellent and very useful seminar. We have learned very well things that will definitely help us in our work.

Onoufrios Nikolaidis, Mitsides Public Company Ltd

Comprehensive and able to give meaning to the participant so as to perform having the data.

Maria Papaleontiou - Orthodontic and Pediatric Dentistry Center P.N. Kokkinos

It was pleasant, you could easily participate in it and the trainer was transmittable. It covers effectively the most basic knowledge needed for human resources management

Varvara Zorpa, Reederei Nord LTD

Targeted seminar with a clear purpose. It was very useful that there was practical work.

Constantinos Agridiotis, Propet Wholesalers Ltd

Comprehensive and organized seminar. It had several examples and the trainer was very informed. He could answer anything we asked him as he was an expert of the matter.

Andria Balaoura, Parga Trading Ltd

Very good, pleasant and essential presentation by the trainer. There was practicality of the techniques and the explanation with examples. The trainer was pleasant, smiling and very explanatory.

Dimitrios Morfis, Agios Stefanos Foundation

It is one of the most interesting seminars I have attended which is very helpful in the field of debt collections. I give 10 to the trainer, he was excellent!!

Maria Fyszentzou, Interfreight Logistics Ltd

The seminar was interesting. We got valuable guidance about how to get better with running our office and how to improve of ourselves. Mrs. Christofi was very helpful, always correct and polite and was able to hold out attention constantly – Excellent!

Irene Agathocleous, Z & X Drivers Rentals

Very informative seminar where we learned useful methods of collecting outstanding debts. The advantage is that there are no similar seminars to attend. The trainer was excellent.

Niki Kosi, Diplomat Distributors (D.D.) Cyprus Ltd

This seminar is suitable to be promoted to companies to help them understand the value, cost, time and benefit of Purchasing and Supplies Management. This seminar covers the whole range. We realized the benefit of proper and effective market management and proper cooperation of suppliers. The trainer was Flawless! Knowledgeable of the subject with targeted examples.

Spyros Georgiou, Larnaca Sewerage

Effective stress management seminar. There was discussion between the participants and a lot of examples with solutions. Vasiliki was excellent and very communicative with all the participants.

Maria Tsiakka, Alexis Tsiakkas

Well trained. Very helpful not only for professional but also personal life. The trainer Mrs. Christofi is very good and helpful.

Rebecca Miltiadous, Nicosia Sewerage Board

The seminar was very inspiring and helps to expand your knowledge in order to use them effectively at your work.

Teresa Michael, Island Oil (Holdings) Ltd

It was a really helpful seminar and I was felt pleased that we participated as a company. We got new ideas and methods that we will use to improve our job and the company. The trainer was excellent, all the examples he presented were at the point to understand the meaning.

Elia Charalambous, Annitak Ltd

It was very informative and enlightening!! The trainer was very clear and understandable.

Yiakoumi Androulla

Excellent seminar! Advantage of the seminar was that you could ask for anything that may concern you for your own domain, so that you helped.

Anthi Matselidou, Health Polyclinic

A very helpful seminar that gave me many practical ways to be sued right way ay my job. It helped me in order to have self-confidence during the presentation of my company’s products. The trainer was very helpful, smiling person, with pleasant presentation and she has answered all of our questions.

Demetra Evagorou, MS Jacovides Group

We gained a lot of knowledge from a highly trained trainer who is charismatic to draw and hold attention. He is also very transmittable.

Theodoros Theodorou, CYTA

A very good seminar that will help us see everyday problems both professional and personal in a more positive way. We could track them more easily and find solutions. The trainer was very good and gave us many examples along with simple and practical advises.

Elena Poliviou, Comarine Ltd

Energetic, Interesting, opportunity to discuss and interact, Practical well documented and presented. In addition the seminar was not boring at all!!! (not easy to find in seminars).

Evi Mina, N.P. Lanitis LtdN.P. Lanitis Ltd

Very useful and helpful seminar where we learned many important things about the quality customer service.

Aristidou Mary, Kemter insurance agencies and Consultants ltd

This seminar provides participants with basic but at the same time very useful knowledge for the design of a business plan aiming to achieve business goals.

Maria Papaleontiou, Orthodontic and Pediatric Dentistry Kokkinos

Helpful material for persuasion strengthening, especially in the workplace!

Georgia Iakovidou, M.S. Jacovides & Co. Ltd

Perhaps the best seminar to expand your knowledge. We learned various practices and methods for collecting outstanding debts. The trainer was excellent, I give him 10/10.

Adriana Neophytou, Publicity Consultants Gnora LTD

Vasiliki as a trainer was a very good connoisseur of the topic and presented it in a simple and very understandable way that the results were evident and direct. Bravo! The whole atmosphere has a beautiful freshness.

Miranda Sidera, LAMARQUE Training Center LTD

The Human Resource Management Programme was very good. The presentations were very good with very useful material given!

Eleftheria Christou, NETinfo Plc

A very informative and helpful seminar where I realized how I can manage my communication with others. Vasiliki is aware of the subject and also an excellent consultant and trainer.

Elena Georgiou, N. Psaras Constructions

Perfect seminar! There was information and reminders on sales techniques. I give 10/10 to the trainer!

Markos Christodoulou, QUALITY GROUP LTD

The seminar was very helpful in increasing productivity with very nice examples. It has given us measurable and effective ways to increase productivity at work. The trainer was very transmittable.

Christia Ioannou, YIALCO LTD

The seminar is well organized and the notes provided are complete. I consider the seminar’s advantage of the exercises done during the seminar. They give a better understanding of the content. Booth instructors were with transmissibility and enthusiasm for the subject they train.

Andri Hadjigeorgiou, Open University of Cyprus

Clear, essential and very useful seminar! I really did not find any disadvantage.

Maria Constantinou, Gemanalysis Ltd

Clear and effective seminar!

Elena Kyriacou, Andrelia Paphos Ltd

A very constructive seminar that kept the interest unimpaired from beginning to end. Applicable in practice along with knowledge. The trainer was very positive and transmittable.

Kostas Tsangaridis, Iera Archiepiskopi Kyprou

Very good seminar that will help me very much in my workplace. The trainer was transmittable and knowledgeable about the subject.

Michael Koutsoudis

Very good, we learned and developed very well the aspects of proper communication. Mrs. Christophi was very good.

Panos Panagiotou, Bank of Cyprus

The seminar is very interesting and satisfactorily covers modern practices used in market segments for product / supply and process options. Mr. Mouzouris was fully informed about the content of the seminar which became more understandable through the examples he presented to us.

Kyriakos Flourentzou, Larnaca Sewerage Council

Very understanding seminar that gave me several solutions to issues that concerned me. Very good presentation of the trainer, which was great.

Petros Frangoudes, Waterboard of Larnaka

Informative and very helpful seminar! The trainer managed to combine the transmission of information with the entertainment.

Katerina Stavrou

Excellent seminar with many practical examples.

Georgios Stavrou

Wonderful seminar with completeness, perfection and understanding. The trainer was very understandable and very transmittable!

Sotirios Kanellopoulos, NATIONAL INSURANCE - GREECE

Excellent Programme from a very good trainer!

Yiannis Drakos

Very useful and constructive seminar from which we learned to handle situations more correctly and to control ourselves for the better. The trainer was very good.

Maria Georgiou, Cyprus Stock Exchange

Effective and beneficial seminar. There were many helpful points in the seminar. It was clear the theoretical and the practical part of the seminar. It was a very interesting experience for me.

Helen Miltiadous, Cyprus Stock Exchange (CSE)Cyprus Stock Exchange

A crash programme which gave me the most important required knowledge around Business Management. The programme designed by Conicon was very good and equally the trainers who are very knowledgeable on all topics using effective teaching methods and lots of practical examples.

Agathi KonizouBaker Tilly Klitou

The seminar has many good and clever ideas. We gained useful skills to cope with the demands of our workplace.

Maria Evripidou, Μέλαθρον Αγωνιστών της ΕΟΚΑ

It was a very good seminar where we learned some techniques – ways of dealing with behaviour that could be used on a professional and personal level. Ms. Vassiliki was excellent, very polite and immaculately trained!

Christos Maratheftis, Georsame Ltd

The seminar was very constructive, it provided us with many examples that will help us apply what we have learned. Vasiliki was very communicative and kept our interest until the end. She strengthened the presentation and the theory with examples and achieved the purpose of the seminar to the fullest.

Stella Polydorou, Limassol Waterboard

The seminar was very useful, it excited me! It was very explanatory and effective! Ms. Vasiliki was very experienced and very transmittable.

Andros Polykarpou, D. Pareklisitis Developers Ltd

Very helpful, a specialized seminar that encourages everyone individually to develop in their professional and personal place. We shared ideas that will help us develop our thinking, expression, confidence and extroversion to improve our communication skills. Ms. Christofi was very transmittable, pleasant and well-informed on the subject of the seminar.

Maria Constantinou, Cyprus Banking Association

Very interesting seminar from which we learned several ways to manage conflict and anger. The trainer was quite good and there was dialogue and communication throughout the seminar.

Dimitra Hatziantoniou, Community Council of Mandria

Ms. Vasiliki Christofi was an enthusiastic person full of energy and transmissibility, which made the seminar very interesting and informative. The seminar gave us many tips and tricks on how to handle the client and manage it professionally, calmly and methodically.

May-Ann Gregoriou, Aphrodite Hills Holiday Residences

It was a very creative and positive seminar. We learned how to be more creative and set up a program in our work. To see things positively and not negatively, and how to deal with stress. The trainer was very positive and efficient.

Anthia Onisiforou, Fameline Management & Services

We learned how important customer communication is. The trainer was extremely good.

Petros Avraam, Cyfield Development Co Ltd

It helps participants better understand the basic principles of financial management.

Michalis Michaelides, UC HALL PROPERTY LTD

It was an excellent seminar! We gained many useful knowledge, directly applicable by the Cyprus University! Thank you Mr Mouzouris!

Cyprus University PersonnelCyprus University

Very good programme. It helped me very much. Mr Yiannakis was transmittable, passionate and an expert of the specific subject

Michael Koutsoudis

The trainer was very good and very transmittable! Excellent seminar in its entirety!

Antonis Hadjiyiannis, Laiko Cosmos Trading (Red Bull)

The seminar was very useful and constructive with a very good structure of its presentation. Mrs. Christofi was very good and had impeccable immediacy with all participants.

Christiana Iosisfaki

Such a useful seminar that it should be mandatory in all workplaces. The trainer was excellent and very transmissible.

Eleftherios Lambrou

Excellent Seminar! Very helpful with clear advice. The trainer was very transmittable.

Athena Neophytou, H.A. PAPAELLINAS LTD

A seminar with positivity were we learned in practice useful ways of how to deal with conflicts. The Trainer was perfect. I give her 10+! Thanks.

Michalakis Arakleitis, Zacharia Irakleous Steam Cleaner & Sons LTD

Very interesting and helpful seminar speaking with many examples. The trainer has the knowledges and the ability to communicate his ideas and knowledges.

Olga Tsiamourou, Tototheo Maritime Ltd

Very important and efficient to in order for us to conceive and achieve our goals. It was something important that it has been done long time ago. Correct and changed thinking about the business. Change of attitude and clearer aim we must have. The trainer was excellent, very reasonable and successful in his advice!

Stelios Christou, E. Neofytou Trading Co Ltd (Serano Nuts)

Very interesting and useful seminar not only in business relations but also in the wider life of each person. We learned new ways of thinking, managing anger and conflict. The trainer was great!

Dimitris Christodoulou, Bybloserve Management Ltd

Productive and pleasant. It has improved my understanding of how to handle customers by phone. There was a nice atmosphere, it was understandable, and it was very engaging.

Stelios Filiasis, Aphrodite Hills Holiday Residences

The seminar is very useful for our work and ourselves. It is really worth it for someone to participate. It is very interesting and the trainer very transmittable and well prepared for the seminar. The seminar helps you improve your skills in both written and oral communication. Those who want to become better at their job and work without stress and with confidence should urgently attend it. Mr Yiannakis we thank you!

Loukia Tantele Koukli, Avgorou Community Council

The seminar has been a truly transformative in many levels. Inspiring towards and engaging to the level of not wanting to miss a moment. Excellent! We learned about inner information, development towards becoming better and inspiring into wanting the right things. Mr. Mouzouris was Excellent! Very engaging and effective!

Roxani Frantzi, Annitak Ltd

The seminar was very interesting and helped us understand the best ways on how to promote our products and where we should aim best. Also, we learned how to empower our self-confidence. Mrs. Christofi was very nice and polite.

Margarita Efthimiou, MS Jacovides Group

Pretty helping seminar for today. I left with satisfaction by solving several concerns in various sectors.

Chryso Argyrou

The seminar was enlightening! We acquired new knowledge and the trainer showed us how to face conflicts and disputes in the workplace!

Niki Theodoridou, Cankis Company Ltd

Interactive and interesting seminar that made me reconsider and to see more closely small daily movements that we all do.

Giorgos Pissis, ITTL Trade Tourist & Leisure Park Plc

Excellent and interactive seminar! There was continuous dialogue between the participants and the trainer in order to provide personalized advice to each participant.

Niki Georgiou, Netinfo Services Ltd

We have learned how to distance ourselves from the points that causes us stress. Mrs. Vasiliki was very positive and also gave us very nice ideas to deal with stress.

Stavroulla Yianniou, Stravroulla Yianniou Ltd

The trainer was very good. The seminar was interesting with very good material!

Chrystalla Karagiorgi, Cablenet Communication Systems Ltd

Pleasant seminar that I have learned several ways (different / alternative) of how to deal with everyday situations and to be better organized. Ms. Vasiliki was very transmittable and with a very pleasant character.

Georgia Stylianou, University of Cyprus

Interesting seminar! I think that the notes we were given and the knowledge I gained from my trainer will be very useful and I will apply immediately! We learnt how to express ourselves in a better way in the written word.

Nicoletta Ellina, Phedias Papanicolaou Insurance Agents Ltd

The seminar gave me practical suggestions on topics discussed. Detailed material was provided for the seminar and the trainers were very good at both keeping the interest and the transmissibility.

Georgia Maimari - Pourkou, University of Cyprus

Very good a seminar! Very pleasant and satisfying. I have gained a lot of useful knowledge.

Christos Michael

Excellent Seminar! I did not find any disadvantage. It was interesting and it was transmitted with a lot of energy by the trainer. I have learned alternative ways to convey the message I want to others.

John El Azar

Very good seminar with interesting content. We saw practical examples beyond the theoretical part. The trainer using simple words rather than complex terminologies managed to transmit knowledge.

Chrystalla Karagiorgi, Cablenet Communication Systems Ltd

Amazing – Fantastic seminar, full of energy with rich examples and exercises. There was a discussion between the participants and the trainer, and we were given examples based on our own organization needs. Vasiliki was Perfect!!

Christiana Aglogallou, Larnaca Waterboard

The programme contained a very satisfactory material and expanded a wide range around the area of Human Resources. The trainers have the necessary knowledge on the subject and a properly organized material.

Andria Balaoura, Parga Trading Ltd

Excellent seminar from a very good trainer characterized by her professionalism. I my thoughts in order.

Andri Lamprianou

Very useful and clear seminar that will help me immensely in my workplace! The trainer used real – life examples so that we can directly apply what we learned in our work. Highly transmittable, communicative and effective trainer!

Michaela Hava, FOX SMART ESTATE AGENCY NETWORK LTD

Very helpful seminar both on professional and personal level!

Eleni Vranou

Seminar with many examples that offer an advantage of transmissibility. There were many points that created the need for us to work on specific things. The trainer was direct, read, friendly, with nice examples that created a sense of freedom at our expression.

Elena Pitta, A. Zorpas & Sons Ltd

Productive, entertaining, training seminar with discussion and examples from everyday life. The trainer was very knowledgeable about the subject.

Yiota Menelaou, Rudas Lab Ltd

This is a comprehensive seminar on the subject. In this das, where “impersonal” / written communications are becoming more common, the need for effective and accessible communication that conveys positive emotions to recipients is absolutely essential. The trainer was impeccable, approachable and experienced.

Andreas Prastitis, Cyprus Energy Agency

Very helpful seminar where we were given various effective ways to manage the needs of each Company. We also learned new and correct ways of written and oral communication. Ms. Christofi was Excellent and immediate.

Thekla Panaou, Demetrios Constantinou & Associates Architects - Engineers Ltd Ε.Π.Ε.

A pleasant seminar which it worth’s to participate!! I learned what is important and what I really need to do in order to succeed. The trainer is a pleasant personality and a very remarkable person. Amazing!!!

Maria Kakouri, Pelecanos & Pelecanou LLC

Comprehensive and well-developed seminar that will help me a lot. The main advantage of this seminar was the great analysis of the subject.

Vasilis Kyriakides, OmegaServe Secretarial Ltd

The trainer was very well qualified of the subject, very friendly and her approach made me have more interest in the subject

Anastasia Chei, Antoni A. Papalli & Partners Lawyers

Very informative and helpful seminar regarding communication skills. We gained more knowledge of how to express our feelings in a positive and polite way. The trainer was perfect!

Nichole Stylianou MCTC Marine Ltd

The trainer is perfect! She can transmit the knowledge she owns. Great Seminar!

Froso Protopapa, Sewage Board of Nicosia

Very good seminar with a clear purpose! The trainer was very transmittable.

Solonas Demosthenous

Through the application of seminar material, I believe that you can apply it to your personal life as well.

Irene Koliandri, University of Nicosia

Mr Yiannakis Mouzouris has taught us many new things

Panayiotis Pieri, Tsokkos Hotel

An interesting seminar through which we learned new techniques for better customer management. There was good organization, flow, and interactivity during it. The trainer was very good.

Pavlos Michael, Cyfield Development Co Ltd

I would like to congratulate wholeheartedly Vasiliki for the presentation!! AMAZING!!!!

Yiota Nicolaidou, Streetsmart Solutions Ltd

19 rules for Flawless Telephone Customer Service

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