Live Online Training – Unlocking the Ideal Vocabulary for Customer Service and Sales
Verbal and written communication is crucial in customer service, impacting customer loyalty and sales.
Positive and creative communication is essential for winning over customers, even in challenging situations.
Many common phrases lack effectiveness and fail to engage customers. Recognizing this need, we’ve designed a practical seminar focusing on verbal and written vocabulary, including role-playing exercises for real-world application.
Seminar Brochure
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Great presentation, lots of examples. She solved all our questions. The Trainer was Excellent, kind, and knowledgeable about the subject.
Christos Evripidou, Cytacom Solutions
Upon completion of the seminar the participants will be able to:
- Differentiate between Positive and Negative Communication.
- Identify words and expressions to avoid when interacting with customers (at the beginning, during, and at the end of service).
- Utilize appropriate words and expressions to enhance the overall customer experience (at the beginning, during, and at the end of service).
- Employ the right words and expressions when customers are angry or emotionally charged to transform denial into desire.
- Practice the concepts learned through role-playing exercises.
BONUS
An extensive list of negative and correspondingly positive words/phrases will be given to the participants which can be used at all stages of the customer service.
Equipment needed:
- Just access to quick internet from:
- PC or Laptop
- Desktops (camera, microphone, and speakers)
- Android Tablet
- iPads
During the Online Seminar you will be able to:
- Participate
- Ask questions
- Interact
- Obtain hands on practice
*The Seminar can be also organized as an Inhouse customized training to the needs of each Company.
SMART!! Through this seminar I learned new methods of approaching customers. Basic condition is POSITIVITY! The trainer was very knowledgeable about the subject and a pleasant personality.
Christoforos Kakopsitou, Leo Patriotis LTD
All material but mainly methodologies, tools, templates, and case studies are based on implemented practices applied by our distinguished trainer, Vasiliki Christofi. With a wealth of experience and expertise in the field of sales, she is a Communication specialist and has the ability to of a unique blend of knowledge, practical insights, and a proven track record of success .
Trainer: Vasiliki Christofi – Applied Communication, Soft Skills and PR Specialist, NAMA Certified: Anger Management Specialist and CCIS Crisis Intervention Specialist – Trainer & Coach
Date: 22 (Wednesday) May 2024
Duration: 4 hours 11:00 – 15:00 (UAE time)
Language: English
Cost: $110 (once you book your participation online, a separate email will be sent with the invoice which is payable within one week)
The above cost includes:
- Seminar Participation
- The seminar material in electronic form
- Certificate of Attendance
Very practical and useful seminar with very good explanation from the trainer that was excellent!
Luidmila Michae
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