The seminar was very helpful as we enriched our knowledge of customer service and I am sure that in the future it will help me to better manage the unpleasant situations with customers. We learned through examples and role-playing how to deal with difficult customers. Ms. Vasiliki helped us to better understand our anger with our customers through its transmissibility.
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We learned about better communication and how to improve the quality of our telephone service. The trainer was very good.
Really interesting seminar! Very good and transmittable trainer!
This seminar was presented to us with real cases, examples, and solutions. The trainer was Excellent! Very good knowledge of the subject, very good connection of the learning process with the experiences of the trainees.
A very helpful and informative programme for people involved in leadership / human resources management. Comprehensive and simply worded. Structured in a very informative way for the participants. Mr. Mouzouris presentation was very good, understandable and in a way that kept our interest at a high level.
A very helpful training for new entrants and experienced in the shopping department. New techniques and very interesting information and knowledge. There was practical application and detailed explanation. The trainer was very illustrative and with a very good structure of thought.
Very helpful about discovering what is good communication, learned about soft skills and new ways of thinking. There was a lot of practicing. The trainer was young and close to our age and that made thinks more understood. She was very helpful, communicative and passionate with her work.
“In today’s competitive business world and difficult economy, knowledge through effective education is more necessary than ever. This program has given to me personally, powerful tools in order to develop what I have learned and lead me to success both professionally and personally. The programme was very well organized / structured and Mr. Yiannakis Mouzouris is a great trainer with incredible communicability and knowledge of the subject. It was worth every minute and I thoroughly recommend! ” … Read more
Extremely helpful and informative Programme at a professional level for Office Management. Vasiliki is a happy person and very transmittable in her presentation both from a distance and in person.
An excellent, useful and helpful seminar on improving my skills. The trainer was excellent.
Communicating perfectly for understanding and consolidating sales strategies. The seminar was well-stimulated, comprehensible / interesting and lively / intense. The trainer is excellent.
The seminar was up to the point, without any unnecessary information. It gave us the correct bases for the perfect organization of an event. Vasiliki was excellent! With a lot of knowledge, fresh ideas that combine with οur time and also very transmitable!
The seminar was very helpful. I believe that based on what I learned I can become better. I can manage stress with various tips given to me.
A seminar of great interest that offers practical and guidelines on proper and effective customer service. Through the seminar I gained knowledge on developing interpersonal relationships, there was an exchange of views and a constructive discussion. The trainer was excellent, professional and sympathetic.
Highly informative and interactive programme. The trainers were very good, had experience in the field and presented with wisdom and passion.
Clear and complete seminar. There were presented right ways of dealing with conflict situations with customers.
The seminar was very interesting and I think the trainer managed to transfer how a business plan is prepared.
I feel that I have gained knowledge and skills through the exercises, that will make the organization of my work less stressful and more efficient. We learned about the best management of an office and the implementation of the programme was pleasant due to the communication grace of the trainer. Ms. Christofi transfers positivity, confidence and is well aware of the subject which she transmitted to us perfectly!
The seminar was excellent, enjoyable and very interesting. Through videos, dialogue and exercise solution, examples and brainstorming was amazing. Along with the positive energy and transmitability of Ms. Vasiliki the seminar was lively and not at all boring and / or tiring. We learned various ways to Develop Modern and Effective Secretarial Skills. I highly recommend! Do not miss it! Ms. Vasiliki was Perfect!! With a smile and liveliness, you are not bored at all.
Through this seminar I found solutions to several issues that I did not know how to manage my everyday life. The trainer was very positive and communicative.
We learned about improvement of communication skills in many ways (e.g. emails, live chat). As small group we all participated with practical exercises and role playing. Mrs. Vasiliki was excellent, interesting and interested in sharing her knowledge.
The program was extremely interesting and informative. There was participation by all, examples of situations and a good flow of information. Both trainers were contagious.
Good Content, Friendly environment and approachable seminar! It expanded knowledge in Body Language, and we enjoyed the practical exercises. The trainer was very good and was aware of the subject.
Psychological empowerment for stress management. The trainer was communicative, full of positive energy and transmitability.
This seminar is the best opportunity for us to accomplish our tasks, i.e. collections of the debtors and others. We have learned many simple ways in which the collection of outstanding amounts can be made easier if applied. The trainer is fully qualified on the subject and very contagious. Also, the duration of the seminar was pleasant.
The seminar was rich in content and really good! We learned that whatever you do, you have to do it with passion because that makes the difference and you will definitely succeed that way! Vasiliki locates our hidden passion and help us to succeed the goals that seem impossible!! I am excited!
The information given were very important for proper customer service. We were provided some tips that helped us manage difficult customers. The presence of the trainer was very pleasant.
The Programme was very enjoyable, understandable, interactive and informative. The topics were very interesting and provided us with comprehensive knowledge in relation to Office Management. Ms. Christofi was excellent and created a pleasant and friendly atmosphere throughout where he kept the interest of the participants.
The seminar was effective and we learned how to think differently and more positively. Vasiliki was very good at presenting the seminar and with her own way she made it easy for us to understand everything. A very positive and happy person.
Powerful impact on the state of mind as a manager and leader. Was a great person with intensive experience, with a lot of good vibes, positive energy, and motivation.
Good organization and very good material. It covered many issues comprehensively and satisfactorily! Very good seminar in its entirety!
Excellent Seminar with very good and comprehensive content. Mr. Mouzouris is an Excellent trainer, that constantly kept our interest and presented to us very good examples.
The seminar was very useful and constructive. Suitable for people who have no prior knowledge of the subject but also for those who wanted to increase their knowledge. There were practical examples and active participation!
Very informative seminar. I solved all the questions I had about the cash flow!
The seminar was very constructive. I have learned ways of how can manage better my work, my colleagues and the clients. The trainer was Excellent!!!
It was a very constructive seminar.
It was a very interesting seminar and offered small useful techniques for serving demanding customers but also in general for the correct and more professional approach of all the customers with whom we come in contact. The trainer was interactive, participatory and Excellent.
Informative and very helpful seminar! The trainer managed to combine the transmission of information with the entertainment.
Very good seminar, explanatory with great structure and development of the subject. We received a lot of knowledge on many topics and had the opportunity to express all questions and opinions with immediate feedback from the trainer. Mr. Mouzouris was very good and transmittable.
Very interesting seminar where there was communication between everyone. The trainer was excellent.
I would recommend the Programme to colleagues in order to learn to manage and communicate better with their staff. The Programme was constructive and gave me the opportunity to socialize with other experts of human resources and to share and discuss opinions. I would describe the trainer experienced, transmittable and expertise of his work
We gained a lot of knowledge from a highly trained trainer who is charismatic to draw and hold attention. He is also very transmittable.
Very constructive and educational seminar! We were given ideas for organizing and carrying out the changes.
Targeted and constructive seminar! Excellent trainer!
The seminar is well organized and the notes provided are complete. I consider the seminar’s advantage of the exercises done during the seminar. They give a better understanding of the content. Booth instructors were with transmissibility and enthusiasm for the subject they train.
Pleasant and understandable seminar! We learned practical methods and techniques for effective written communication.
Pleasant and understandable seminar. We learned new methods for development and improvement in our workplace. The trainer was excellent at the presentation.
The seminar was very useful with practical and specific examples in order to apply KPIs in our workplace. The trainer was passionate with a lot of knowledge on the subject.
Simple, comprehensive and effective seminar! Excellent trainer!
Very good seminar! Each participant was treated separately and through many personalized advice given to us, we were able to improve our profile and the image we promote outward. We heard many new ideas and we got practical improvement tips.
Effective seminar on Conflict Management in the workplace. It was very practical, and we were presented with substantial and real examples. The trainer was knowledgeable about the subject and answered all our questions on the subject.
Remarkable seminar for any kind of business / organization where there was a professional approach and very useful content. We have been given sufficient knowledge for practical application in the workplace. Mr. Mouzouris was a professional, transmittable and knowledgeable with a lot of passion for the subject.
Excellent presentation and pleasant environment. We have adopted many suggestions given to us on how to improve the quality and skills of our work. The trainer was great! 10/10 !!!
The Programme was excellent, understandable and with many examples. It will help me to be properly organized in my work. The trainer was very friendly, happy and presented us with many examples which helped us to better understand the material.
Very practical and useful seminar with very good explanation from the trainer that was excellent!
Very interesting and constructive seminar that taught us to how to serve our customers better and especially the demanding and angry customers. Ms. Christofi was very good and helpful.
Excellent and very useful seminar. We have learned very well things that will definitely help us in our work.
The seminar was effective and I learned many useful things about the collection of outstanding debts.
The seminar had excellent organization and communication trainer with all the participants was very good
Very informative training on how to handle clients anger during service. We learned that it is necessary to love our job and to serve customers with courtesy and good mood. Ms. Vasiliki is well trained and conveyed her knowledge to us with a lot of positivity and the seminar became even more interesting.
Efficient, Informative and Remarkable seminar ! It helped me to understand certain behaviors of people and how to manage them via telephone, when I cannot see the client / partner.
Very Good Seminar, to the point. The trainer was excellent!
The seminar was very well organized with flow and we enriched our knowledge which will help us in the future. We got very important information and perfectly understandable. The trainer was contagious about everything she had shown us.
Very interesting seminar. We learnt the ways so that we can achieve our goals with diplomacy, reliability and discretion.
Very useful and helpful training. We learned how to handle customers, use proper service, use correct words, and avoid the use of mistaken words. Ms. Christofi was very positive, contagious and imaginative.
Very good seminar! The trainer was informed and well trained on the subject! She was also very transmittable.
Very constructive and pleasant seminar. The trainer was Excellent.
Interesting seminar, I met the demands I had on this issue. Transmissivity, pleasant trainer. The theory was always presented with examples and there was communication and dialogue with the participants.
The trainer was very good and very transmittable! Excellent seminar in its entirety!
Very informative and supportive seminar which lays the foundations for further deepening of ISO 9001: 2015. There was proper organization and structure of the content. Mr. Mouzouris was clear and very transmittable.
Clear and understandable seminar! Excellent trainer!
I am very happy with the seminar. The seminar had a very interesting presentation that did not let me being bored! The atmosphere was very pleasant!
This seminar covered and helped me to understand the way of thinking in order to distinguish the price of the product from its true value and how to promote it easily . The trainer was very good.
Very informative seminar based exactly on the topic. In general, it was very interesting related human professional relationships. The trainer was very positive and very communicative.
A professional approach to daily communication with our fellow humans. We are strong that we have Ms. Christofi in Cyprus.
Excellent seminar with very good Tips! There were many real examples and assignments for better understanding. Ms. Christofi was very friendly and understanding. She gave us several tips and clear answers.
The seminar was very helpful, detailed as it should be, and the presentation was very good. We learned how the purchasing departments work, how they are related to the other departments and how to set and achieve goals per person / department. The trainer was very good and transmittable.
From the first 5 minutes I realized how remarkable and interesting the seminar will be and indeed it was of a high level with multifaceted and important knowledge that was transferred to us with excellent transmit-ability and accuracy by Ms. Christofi.
Interesting and very useful seminar for both business and personal purposes. Through this seminar we gained confidence and learned ways to deal with emotions and situations. The trainer was very explanatory and gave us many examples.
Very constructive and helpful! Especially the images and the videos helped me a lot in understanding the theory!
Constructive and very interesting seminar! Very helpful in how to build a Professional Profile.
An interesting seminar with practical practices. Excellent the trainer!
Very educative, we were given the knowledge to deal with the existing ones. Mr. Mouzouris was very good.
Very informative seminar. Just to the point.
Βοηθητικό, περιεκτικό με έξυπνες συμβουλές.
Very helpful seminar with modern methods and new techniques for reaching out to clients. Great trainer!
Very interesting and effective seminar. We learned ways to handle the debtor’s excuses. The trainer was great.
Mr Mouzouris is very effective and approachable. Very good work!!! He changed my point of view on a lot of matters.
One of the most important seminars, that I have attended, Very interesting!!!
The presence of the trainer was very pleasant and she was really transmittable!
We have learned the right way of thinking in order to sale our products with the correctly. There was discussion, dialogues and more theory. The trainer was very nice, contagious, happy, with politeness and passion on her tasks.
The seminar was very helpful. It was very organized with a clear theme and learned me how to properly use my time.
This seminar managed through targeted points to make us understand how and why the customers are angry. Also, the ways of customer management were very informative and easily adaptable. There was communication with the trainer and the other participants. Exchange of ideas from different types of companies. Ms. Christofi was very informed about the material she presented. She touched on targeted examples of everyday life.
Interesting and fun seminar! Our trainer shows how to do in practice what we learned. An excellent combination of theory – practice.
Very good and practical seminar! We did in practice an event management (5
One of the main advantages of the seminar was the knowledge and the energy of the Trainer Mr. Yiannakis Mouzouris and also the content of the seminar.
Excellent seminar helps greatly every warehouseman. I gained more knowledge about product storage. Mr. Mouzouris is one of the best trainers.
This seminar is very helpful in psychology issues for each individual person. Through this I found solutions that could change the negative into positive energy in my workplace. The trainer is very active, communicative and very knowledgeable about the subject.
Very practical, with examples and application opportunities. There was an opportunity for discussion on subjects that mattered to the participants.
Through the application of seminar material, I believe that you can apply it to your personal life as well.
The seminar was exactly as mentioned on the title. It provided both management and leading information that will help us in the future both professionally and personally. I think that the advantage of the seminar was Mr. Υiannakis, who had knowledge in the Shipping section, also the fact that there were exercises for the better understanding of the seminar the content. Also, the material given was very helpful. At the same time, Mr. Υiannakis was very illustrative, dynamic, communicative, ex… Read more
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