You don’t just need to Serve, you need to Excite!!!

2019 05 06 Conicon Articles Articles by Vasiliki Christofi

It takes 7 seconds to create a good impression to another person.

If you don’t win in those 7 seconds then chances are you won’t get a 2nd Chance, and that has to do with all the jobs. Let alone people who deal with customer service.

Create a good first impression in order to have a chance to claim the 2nd chance.

It is now proven that over 70% of companies are lagging in the matter of how to excite customers and not just serve them.

There’s a big difference in just serving from creating excitement!

What it takes to have people serving?

1) Enthusiasm and energy (not crawling) but overflowing with energy and positive attitude.

2) Professional behavior, that is to be polite, considerate, respect and meet the necessary elements of professional appearance and hygiene.

3) Positive and effective communication – using positive words – advice: always start and close your communication with something positive.

4) Impeccable body language – inspire confidence and positivity- advice: you should watch your posture, your hand movements, microexpressions of the face, smile and tone of your voice.

5) Ask the right questions and be willing. This will solve you a lot of issues that you have to learn about what questions to ask.

6) Be able to manage angry customers and complaints so that they are converted into positive situations – advice: there are certain stages of angry customer management but know if you can’t manage yourself then you can’t manage anyone.

And that’s just the beginning!!

Even if it’s not your dream job you can get better!!

So, what do you do? Serve or excite?

Christofi Vasiliki
Communication, Soft Skills and PR Specialist – Trainer and Coach
Conicon Ltd

« Employee Engagement is hindered by Fear! - (Greek) Τι τύπος Προσωπικής / ου Βοηθού είσαι? »

Testimonials

Very interesting and comprehensive seminar combining theory with practice. The trainer was highly transmittable and was constantly keeping the interest.

Constantia Zakou, Larnaca Municipality

I learned to make my vision reality by defining and achieving objectives and by improving my management skills.

Aristos Aristotelous, A. Aristotelous Construction LtdA. Aristotelous Construction Ltd

Interesting and very communicative. We were given key words. The trainer was very kind and very good in her specialty.

Litsa Lazari, Aphrodite Hills Holiday Residences

Interesting seminar and full of useful information. Mr. Yiannakis is well aware about the subject and presented the seminar to us in a very good mood.

Marios Charalambous, ATLANTIC INSURANCE COMPANY PUBLIC LTD

Very interesting seminar with constructive examples and very good material. The trainer was a very well trained and very optimistic person.

Maria Parmaxi, CYP - CANA ALARMS LTD

We learned about improvement of communication skills in many ways (e.g. emails, live chat). As small group we all participated with practical exercises and role playing. Mrs. Vasiliki was excellent, interesting and interested in sharing her knowledge.

Kevin Reuzeau, Annitak Ltd

A very helpful and explanatory programme. It made me understand and set my main goals and highlight the important ones. The trainers were very explanatory and gave us many examples. Always willing to listen to us and answer questions.

Elina Georgiou, Columbia Columbia Hotels & Resorts Ltd

The seminar was very educative and was approaching in a positive way, how to effectively handle conflicts. We learned how to think positive within this situation, and we used many examples. The trainer was very knowledgeable and positive character I will definitely choose to participate another seminar with Vasiliki!

Dimitra Tsioli, Cleverpath Holdings Ltd

Excellent seminar. Teaching knowledge on the subject. Very contagious, excellent trainer.

Maria Proiou, DHI Global Ltd

This seminar taught us how to approach customers to get the best repayments possible. We also learned how to understand the psychology of the customer and the proper management of outstanding debt collection. The trainer was very communicative and direct.

Elisavet Antoniou, ATLANTIC INSURANCE COMPANY PUBLIC LTD

Interesting seminar, I met the demands I had on this issue. Transmissivity, pleasant trainer. The theory was always presented with examples and there was communication and dialogue with the participants.

Ismini Georgiadi, Remedica Ltd

Interesting and useful seminar where we learned techniques and tactics related to strategy for debt collection. The trainer kept the participants interest at a high level.

Theodoros Demetriou, Cyprus Import Corporation Ltd

It helped me understand better myself and where I have the capabilities to improve myself without changing who I am. I learnt new things, I learnt how to improve myself and have a peaceful day/life.

Chris Constantinou, M.Y. Vadem Hospitality Ltd

The subject of the seminar was very helpful and training for me personally.

Marianna Hadjiyianni, Engino.net Ltd

A seminar in which there was a significant enhancement of my existing knowledge on Human Resources issues, with the enriched teaching content, the exemplary exercises, the videos and the special communication ability and transmissibility of the trainer. He ensured that he was understood with examples and cares in practice, so that all participants participate and have fully understood the content of the teaching.

Loukia Antonaki

It was a very interesting seminar. The trainer was very informed on the subject, but also generally.

Maria Karayianni, IGK Hair & Body Products Ltd

Interesting seminar with very useful information, many examples, relaxed atmosphere and immediacy. The trainer was Excellent!

Stelios Kramvidis, Cyfield Development Co Ltd

Through this seminar we learned the correct explanation of the laws, practices and accounting of a warehouse modes. The trainer was very explanatory with a very good interpretation of the seminar subject.

Adamos Adamou, Napa Plaza Hotel

The seminar was fantastic! The trainer transmitted to all participants her power, energy and positivity!

Yianna Giorgalli, DEROVA LTD – CRYSTAL SPRINGS HOTEL

I am glad that so young people can train older people than them. The seminar makes you try and not surrender as hard as it may be

Fani Andreou, BFC

Informative and enjoyable, many important work issues were covered and widely analysed. The trainer encouraged us to participate, making the training more enjoyable and effective! Ms. Christofi was pleasant, understanding and in her own way made us all participate and express ourselves!

Anastasia Hatzidimitriou, Celestyal Ship Management Ltd

Very interesting and explanatory seminar where we learned useful information for the collection of outstanding debts. The trainer was very good.

Christina Vogiatzi, Infocredit Group Ltd

The excellent trainer identified any weaknesses in the office organization section as well as the way of behaviour towards others and gave us practical ways to deal with them.

Androulla Theodosiou, Kapnos & SonsTransport Co ltd

I would recommend the Programme to colleagues in order to learn to manage and communicate better with their staff. The Programme was constructive and gave me the opportunity to socialize with other experts of human resources and to share and discuss opinions. I would describe the trainer experienced, transmittable and expertise of his work

Constantia Kousoulou, Technological University of Cyprus

Comprehensive and interesting seminar. The trainer was very transmittable and did a great presentation!

Eugenia Chimonidou, NetU Consultants Ltd

Very well organized seminar! It had many activities and practical exercises and we were given very useful material!

Iliana Kyriacou, Vesta Holidays Ltd

It gave me the opportunity to meet others with similar interests and concerns in their professional career. It was especially helpful to brush up my knowledge in the field and encouraged in order to go ahead and put team goals.

Dimitrios Anastasiou, Linde-Hadjikyriakos Gas Ltd

Efficient and useful seminar. The trainer was perfect! So creative, vivid and made such a beautiful atmosphere! Congratulations!

Eirini Christou, CM Projects Ltd

Excellent seminar and very comprehensive as to the content! The trainer was very transmittable.

Pavlos Ioannou, SESIT LTD

Comprehensive and very useful seminar! The key features of marketing in five hours. Food for thought and creating curiosity for further research in the topics covered.

Anastasia Schini

Very interesting program. Vibrant and with full coverage of all subjects. All messages and lessons came effortlessly through the development, analysis and discussion under the guidance of instructors.

Christina Pisinou, Office of the Commissioner of Electronic Communications and Postal Regulation (OCECPR)

It was especially helpful seminar! Very practical and will help me immensely in workplace.

Michael Michaelides, UC HALL PROPERTY LTD

A seminar with positivity were we learned in practice useful ways of how to deal with conflicts. The Trainer was perfect. I give her 10+! Thanks.

Michalakis Arakleitis, Zacharia Irakleous Steam Cleaner & Sons LTD

Interesting and creative seminar. He gave us the opportunity to implement methods for better internal communication and efficiency. The instructor was very descriptive, illustrative and managed to keep our interest throughout the duration of the seminar.

Maria Digli Parpotta, A.M. La Gym Ltd

A truly remarkable programme! Interesting examples were given to us by the reasonable examples given in our daily lives. The trainer is very contagious and excellent.

Rebecca Katsiartou, Cyprus Energy Regulatory Authority

The seminar was very informative and made for a variety of industries. There was a friendly approach, it was not boring, and examples were presented through personal experience. The trainer was excellent, positive, functional, communicative and gives her attention to everyone.

Dona Englezaki, AP MARINE ENVIRONMENTAL CONSULTANCY

Not boring at all, very interesting and helpful seminar. We learned a different way of thinking and dealing more positive in some cases.

Vanessa Konstantinou, RRMC

Cultural transformation needs a vision, planning and specific actions. Yiannakis has embraised our vision and guides us through this transformation with internal group sessions, mentoring and one on one staff coaching. His experience, knowledge and communication skills are very effective towards our long cultural change. He is highly recommended.

Loizos Louca , General Manager, ALCO Filters ( Cyprus) Ltd

We learned about changing and differentiating our way of thinking and the perception that others have. The trainer was perfect.

Costas Hatzipanagiotou, Department of Environment

Excellent Seminar! Very helpful with clear advice. The trainer was very transmittable.

Athena Neophytou, H.A. PAPAELLINAS LTD

Interesting and comprehensive seminar. It contains many practical examples, persuasion techniques, and very interesting material!

Maria Mitsides, NetU Consultants Ltd

The trainer’s teaching methods were very good. She was also very transmittable.

Eftixia Patsia

Ms. Vasiliki Christofi was an enthusiastic person full of energy and transmissibility, which made the seminar very interesting and informative. The seminar gave us many tips and tricks on how to handle the client and manage it professionally, calmly and methodically.

May-Ann Gregoriou, Aphrodite Hills Holiday Residences

It was perfect!! We learned many things and this will help us both in our work and in our personal lives.

Niki Charalambous, KEDIFAP LTD

Very constructive seminar, I have learned very interesting things which I will apply directly in my work. The instructor was very good, transmittable and with a pleasant character.

Elena Charalambous, Central Body of Equal Weight Distribution

The content of the seminar was presented to us through many real examples and analyzes where it was very understandable. The trainer was very positive and transmittable.

Chrystalla Dimitriou, KRYPTO SECURITY CYPRUS LTD

Extremely helpful for any person in charge regardless the kind of business /organization. The trainer used living examples from everyday life and it was easier to understand the theory. Mr. Mozouris was very good. Contagious, enthusiastic and kept the participants’ interest at a high level.

Vasilis Thoukididis, P.M.G.TH Odion Archangelou Ltd

The seminar was understood and will help me to become even better as a secretary.

Ellie Allen Nearchou, Guild of Scientific Personnel EAC (SEPAIK)

Constructive seminar! Excellent

Elina Pavlidou, Life Centre

An important, useful and educational training. Very understanding and gave us new keywords.

Nikolina Sterakidou, Atlantic Insurance

We learned about the basic knowledge / techniques of secretarial staff. The advantages of the seminar are that it has shown us how important the role of the secretarial staff is. The secretary is the image of every business. We have been given useful material, which can improve the quality of our work and our daily lives. Vasiliki was very helpful and contagious. She was kind with nice energy. I will make sure to attend other seminars that interest me with Vassiliki!

Anthi Vlachou, GNORA Communication Consultants

Interesting seminar with immediacy and understanding of the topic. The trainer was very good.

Anthi Chrysostomou, UPCOM Ltd

This seminar was extremely useful for us these days. We found out all the mistakes we make and found possible solutions on how to avoid them. The advantage od the seminar was to improve our skills on a new and more professional level. The trainer was very professional and very smart person. I would like to have more seminars with her in the future in order to complete my goals and avoid any mistakes in the future.

Yaroslava Bezdikian MCTC Marine Ltd

It was a very constructive seminar.

Miranda Christofi, Christofi Bros Trading Ltd.

The programme was pleasant and understandable. Our Trainer Mr. Mouzouris was fully qualified, friendly, very informative and always willing to answer our questions. I strengthened my knowledge in all topics relating Human Recourse Management

MARIA KAKOULLOU , INTERSHIP NAVIGATION CO. LTD

A very methodical and useful seminar through which we are given the opportunity to improve our skills. The trainer was very good.

Elena David, Central Body of Equal Weight Distribution

Very interesting, fresh, alert and easy to follow seminar. The subject of it was something that we face in our daily life. Vasiliki was very friendly, pleasant, clear speaking and enthusiastic!

Elena Demetriou, A. Karitzis & Associates L.L.C.

We learned many things that will help us both in our work and in daily life. Vasiliki was really good. I really liked her way.

Dwra Panayiotou, Melathron EOKA Fighters

Remarkable seminar for any kind of business / organization where there was a professional approach and very useful content. We have been given sufficient knowledge for practical application in the workplace. Mr. Mouzouris was a professional, transmittable and knowledgeable with a lot of passion for the subject.

Mikaela Hava, Fox Smart Estate Agency Network Ltd

Interesting seminar that helps you broaden your knowledge in communication! Communicative, pleasant and makes you understand the importance of communication

Sophia Lamprou, Kindergarten Poupou i Alepou LTD

Very good seminar with useful information for several areas of human relations and very good material which is very useful. The trainer was very good, through her attitude and the choice of her expressions she made us feel very comfortable and we want to know everything!

Christina Cleanthous, Cyfield Development Co Ltd

Excellent seminar! I understood my problems in Anger Management and I was given ways to be able to deal with them.

Evangelos Demetriou, V. Ship LTD

Very good seminar. I had a completely different view of sales. After attending the seminar, I understood and learned a lot through persuasion techniques in sales. Ms. Christofi is wonderful, Well done!

Antonios Konstantinou

It was a very interesting seminar and offered small useful techniques for serving demanding customers but also in general for the correct and more professional approach of all the customers with whom we come in contact. The trainer was interactive, participatory and Excellent.

Meletios Theocharous, Limassol Water Supply Council

Interesting seminar! We gained new knowledge and skills regarding the clients anger management.

Ioanna Chrysanthou, Mednet Greece S.A.

I would like to thank Mrs Vasiliki because I improved my ability in Written Communication. I gained many skills and tips that will surely be very useful in my life.

George Lysiotis, A & G BIOMEDICA LTD

Excellent presentation and pleasant environment. We have adopted many suggestions given to us on how to improve the quality and skills of our work. The trainer was great! 10/10 !!!

Maria Christou, OAY

To the point!

Georgios Stavrou

The seminar was very detailed and benched out into a lot of topics in depth, therefore it was very informative. It was a small group, so I felt that the information were given to us better as we were able to discuss properly. The trainer was very good, informative, had a lot of stories to use as examples through his experience and that made it easier to catch the points across.

Kelly Cilia, Annitak Ltd

Seminar was interacting between both the audience and the trainer. We were showed different prospective and view on how to communicate. The trainer was professional, polite and knowledgeable.

Artem Klyuev MCTC Marine Ltd

Very interesting and useful seminar especially for us in Sales departments that we communicate with clients. We have learned ways on how we can improve our communication skills. The trainer was very professional and have a very good knowledge of the subject.

Antonis Antoniou, KRYPTO SECURITY CYPRUS LTD

A pleasant seminar which it worth’s to participate!! I learned what is important and what I really need to do in order to succeed. The trainer is a pleasant personality and a very remarkable person. Amazing!!!

Maria Kakouri, Pelecanos & Pelecanou LLC

The way of teaching facilitated people who do not have academic knowledge on Human Resource Management. Interesting topics with easy practice.

Despo Andreou, Pyrgou Vakis LLC

A constructive, enjoyable and interesting seminar where there was an exchange of experiences and all our questions were answered. Vasiliki was perfect and had excellent communication with all participants.

Andri Kyriakopoulou

Every person’s way of thinking depends on their perception. Through this seminar we learned how to deal with the difficult times of our everyday life with diplomacy. Ms. Vasiliki was aware of the subject and with very transmittable.

Giannakis Roussos, Mr. John Tourist Company

I really enjoyed that seminar! It will help me a lot with my job!

Hercules Panayiotou, Ocean Basket Franchise Ltd

Very helpful seminar in which there was discussion between all participants and were given many examples of proper dealing of various situations. Vasiliki was Excellent and willing to answer all questions.

Chrysi Charalambous

We have learned some tools in order to be more positive in any kind of situation. We gained lots of experience and ways to think better. Vasiliki was definitely a positive person, very friendly and helpful as well!.

Zoe Weisz, Annitak Ltd

It provided us with extra knowledge in order to use it in practice and to perform more effectively.

Georgia Christodoulou, Ocean Basket Franchise Ltd

Excellent Seminar! It helped improve our management in the work situation.

Evangelos Savvas, Ocean Basket Franchise Ltd

Pleasant and useful seminar. Very good!

Christos Apostolides, Mednet Greece S.A.

The Trainers were excellent and the way of presenting the Program, even though it was online, was not at all inferior to the live(classroom) program. I believe that the benefits I have gained from attending this program are multiple and complex and will help very much in the performance of my duties as Head of the Administration/Secretariat branch of the Council.

Vassiliou Maria – Revekka Trimiklinioti, Sewerage Board of Limassol – Amathus

There was customer relationship enhancement. Traced deficiencies in written and verbal communication. Also learned the latest trends in effective communication.

Marina Kroupenidou MCTC Marine Ltd

The seminar provided me with a lot of knowledge. It is very helpful for me as I will use the knowledge, experience and passion that was transmitted to me on Ocean Basket. Thank you for the time you use to guide us!

Justin De Jager, Ocean Basket Franchise Ltd

In depth analysis of every aspect when it comes to HR Management. It was a face to face engagement that helped us for the better understanding of the seminar. Mr. Mouzouris knowledge on the subject was excellent and he gave us many real examples that applies in many companies.

Panayiotis Latsos, Annitak Ltd

Excellent Seminar! I did not find any disadvantage. It was interesting and it was transmitted with a lot of energy by the trainer. I have learned alternative ways to convey the message I want to others.

John El Azar

Very interesting and it enabled me to view the phases of change positively.

Maria Papaleontiou, Orthodontic and Pediatric Dentistry Kokkinos

There was teamwork at the seminar. It was raised emphasis in verbal and written communication in professional way. We have learned positive words and how to write correctly with confidence. Practical and easy ways to communicate with customers over the phone. The trainer was excellent!

Elpida Fylaktou MCTC Marine Ltd

Educational and informative seminar in terms of value and how to implement KPIs in each organization. Several examples have been given which have helped us understand the meaning and significance of the implementation of KPIs. The trainer was very qualified, transmittable and experienced in the subject.

Anna Georgiou, Larnaca Sewerage Council

A very illustrative seminar, with videos and exercises where we learned new things and ways to deal with anger.

Stella Loizidou, CYTA

Very good seminar, educational and excellent way of teaching. The trainer was Excellent!

Andreas Leonidou, A. I. LEONIDOU AND SON LTD

The Programme was very well organized, with rich supporting material and very well trained trainers.

Niki Louli, Adairport Media Ltd

Great seminar! The information of the seminar can be used even outside of the workplace! The trainer taught us that each person has a different character and the best way to avoid conflicts is to communicate

Antonis Constantinides, X. A. Papaellinas Trading Ltd

The seminar was excellent! Very comprehensible and educational. The way of presenting it and the examples presented facilitated the process of understanding the meaning of the seminar.

Elena Michaelidou

A lot of training with very good presentation of modern methods of purchasing and suppliers management with excellent presentation.

Neophytos Neophytou, Aphrodite Hills Resorts

Very Helpful and detailed seminar with many examples and enough material. The trainers are very good.

Elena Kattou, QUALITY GROUP LTD

Interesting and pleasant seminar. We have exchanged ideas with the other participants. The trainer was excellent, friendly and very helpful.

Elena Panayiotou, Thoosa Events Ltd

Very informative and beneficial seminar that will help me to improve my position as Personal Assistant at all departments of my Company. We learned about better organization of our time and how to set priorities using what we learned from the seminar. Vasiliki was very passionate with her job and the way she was presenting the seminar material was very interesting and kept our attention 100%!

Gina Georgiou, M & R Asvestos

Very useful, especially in relation to the tangible real examples presented regarding the application of recovery methods. The trainer was really very good. He made the presentation lively and very interesting. All participants were watching carefully and absorbed all the information.

Irini Pofaidi, K. Pofaidis & Sons LTD

Updating and improving the use of a warehouse to reduce the execution times of orders. Also, information on the safety and proper operation of a warehouse. The trainer was excellent with full analysis of each topic, through examples and questions.

Demetrios Telides, Cyprus Global Logistics Ltd

You don’t just need to Serve, you need to Excite!!!

Survey

How we can Contribute?

Testimonials

ConiCon Ltd

Privacy policy

Follow us