Traditional Sales Techniques are now Obsolete!
Persuasion is vital to achieving great results and is not about promoting products to customers, but about understanding their needs and presenting solutions that really address their “pain points”.
Persuasion is vital to achieving great results and is not about promoting products to customers, but about understanding their needs and presenting solutions that really address their “pain points”.
The truth is that the pandemic has highlighted that the way and methods that many companies/organizations are using to serve customers is bad and that they have long since moved away from impeccable or even basic customer service.
Professionalism is what is required from all of us in all professions regardless of position, and it is what often comes and negatively affects our professional life and we end up having undesirable results.
Social networks are part of our lives, as it is an excellent communication channel that we can use for us or against us. Everything we post conveys messages and shapes our image or the company’s we work for.
Conflicts in the workplace are nowadays a daily occurrence and for this very reason it is necessary to have a structured process/strategy about conflict resolution by superiors and human resources department.
The energy that each person has is special, but we have learned to separate it between negative and positive energy.
Creating a daily habit is the easiest thing to do but at the same time it is extremely difficult to get rid of it!
Procrastination is now a daily occurrence, both on professionally and personal level and we use it in order to better manage our time.
Undoubtedly, telephone communication is the most popular and necessary communication method for all businesses.
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A valued seminar, which gives helpful advices, practices and knowledge for people who are managers but don’t have academic knowledge in Management.
Very Good Seminar, to the point. The trainer was excellent!
To the point seminar, very attentive without unnecessary sections and covered the full content of the seminar. The trainer was excellent and very transmittable.
Excellent Seminar! We gained important negotiation skills.
Very good seminar! I gained a lot of new knowledge on Human Resource Management!
Very positive seminar, we gained knowledge and useful information. My congrats to Mrs. Vasiliki she was very good!
The seminar was very detailed and benched out into a lot of topics in depth, therefore it was very informative. It was a small group, so I felt that the information were given to us better as we were able to discuss properly. The trainer was very good, informative, had a lot of stories to use as examples through his experience and that made it easier to catch the points across.
Very good and helpful seminar where we were presented with several examples with photos and videos in order to better understand. The trainer was very good and transmittable.
Very positive and pleasant atmosphere, there was communication and dialogue between the participants and the trainer. Vasiliki was excellent.
Interesting seminar where we gained more knowledge for telephone customer care. The trainer was very good.
Very important and efficient to in order for us to conceive and achieve our goals. It was something important that it has been done long time ago. Correct and changed thinking about the business. Change of attitude and clearer aim we must have. The trainer was excellent, very reasonable and successful in his advice!
A very helpful and informative programme for people involved in leadership / human resources management. Comprehensive and simply worded. Structured in a very informative way for the participants. Mr. Mouzouris presentation was very good, understandable and in a way that kept our interest at a high level.
Excellent Seminar! Very interesting
Very interesting seminar! Vasiliki was very transmittable, positive and encouraged the exchange of views.
Very interesting and very detailed and comprehensive development of the subject.
It was understandable and very helpful to our business. It helped us to learn the correct way to communicate by phone with customers.
The seminar was very helpful in increasing productivity with very nice examples. It has given us measurable and effective ways to increase productivity at work. The trainer was very transmittable.
Successfully constructive, comprehensive. It satisfied my demands. Implementation at a personal and professional level and improvement of the way of dealing. Ms. Christofi is an excellent person, a remarkable scientist, a positive, pleasant, contagious, and communicative with excellent training.
Productive and pleasant. It has improved my understanding of how to handle customers by phone. There was a nice atmosphere, it was understandable, and it was very engaging.
Very real seminar!! The time was as long as it took to keep our interest high. The trainer was excellent and very transmittable!!!
The seminar provided me with a lot of knowledge. It is very helpful for me as I will use the knowledge, experience and passion that was transmitted to me on Ocean Basket. Thank you for the time you use to guide us!
Very useful seminar. It teaches you how to use the written word for efficient and flawless communication with customers.
I would like to congratulate wholeheartedly Vasiliki for the presentation!! AMAZING!!!!
Personally, I have enjoyed the seminar. The subject is my favorite and the instructor excellent at what he does and with passion as it seemed.
A full seminar with analysed presentations. The trainer was pleasant, simple, very understandable and contagious. She presented many examples that each one of us can use.
The presence of the trainer was very pleasant and she was really transmittable!
This seminar is very helpful in psychology issues for each individual person. Through this I found solutions that could change the negative into positive energy in my workplace. The trainer is very active, communicative and very knowledgeable about the subject.
The seminar was very good! The trainer had a lot of knowledge on the topic and he was really transmittable.
One of the best programmes from which you can gain knowledge and enrichment of views.
The trainers are excellent!! One of the few that keeps your interest after so many hours.
This training was very helpful in order to begin seeing things more positive and being able to handle negative situations. Vasiliki is a very positive and contagious person.
Very interesting programme that offered me additional expansion from my occupation field.
The seminar was useful at personal and professional level through the transmissibility and knowledge of the trainer who was aware of the subject. Theory and practice was used.
Clear and complete seminar. There were presented right ways of dealing with conflict situations with customers.
The seminar was very helpful. It was very organized with a clear theme and learned me how to properly use my time.
The seminar was exactly as mentioned on the title. It provided both management and leading information that will help us in the future both professionally and personally. I think that the advantage of the seminar was Mr. Υiannakis, who had knowledge in the Shipping section, also the fact that there were exercises for the better understanding of the seminar the content. Also, the material given was very helpful. At the same time, Mr. Υiannakis was very illustrative, dynamic, communicative, ex… Read more
Excellent presentation from the trainer.
Brief, comprehensive with clear target and method.
The seminar was very helpful, targeted rich material with many examples, “to the Point”. Ms. Christofi was very good and professional!
From the first 5 minutes I realized how remarkable and interesting the seminar will be and indeed it was of a high level with multifaceted and important knowledge that was transferred to us with excellent transmit-ability and accuracy by Ms. Christofi.
Great presentation from an excellent trainer!
Helpful both for work and personal knowledge, based on current economic data
Very constructive seminar on how to solve problems at work and not only! Excellent Mrs. Christofi.
Very good seminar, we learned how to deal with customers with positive and polite ways. The trainer was very good.
The Trainer was Excellent – Excellent Programme! Continue like that!
Very helpful seminar on how to handle difficult debt collections effectively. The seminar was held in a pleasant environment and we learned how to improve our work and behavior. The trainer was remarkable with communicability and pleasant personality. He explained everything to us.
Connecting the dots, this is how I describe the seminar I attended. As a new salesperson I was very good at recognizing some things that at the company I may not have had the opportunity to learn. The trainer is a very capable person, contagious, Intelligent.
Very good seminar with 100% correct information, we gained a lot of new knowledge. The trainer was excellent.
The best seminar I have attended. A very well-structured seminar and covered the whole range of communication with the client until the desired result. The trainer was very contagious and had knowledge in his subject.
A very interesting seminar that is worth attending. We were given targeted examples with results that aimed at solving the problems facing the listener. The trainer was communicative with a targeted approach. Simplify the subject for a better understanding of the participants and with positive energy.
I have enjoyed participating in the Business Management Programme of the Institute of Leadership and Management through Conicon. It helped me a lot in my professional life. The certificate I obtained is considered an asset.
Clear and understandable seminar with an easy-to-use material. There were several exercises to understand and consolidate the essentials of the seminar. Ms. Christofi was very pleasant. She knew the content of the seminar in depth and through very good examples she has solved all of our questions. She was clearly expressed, encouraging discussions, creating a pleasant climate of communication.
A very good seminar where we learned in practice how to do effective debt collection in times of crisis
Very interesting seminar from which we learned several ways to manage conflict and anger. The trainer was quite good and there was dialogue and communication throughout the seminar.
The whole presentation of the seminar was complete and successful. It covered the entire spectrum of how to manage an office.
The seminar was very interesting and constructive and I am absolutely sure that many of the things I have attained will be used in my personal practices. The trainer, Vasiliki Christofi, was excellent! She managed, from the very beginning of the seminar, to keep participants’ interest alive. She is a person with a positive attitude towards life and most importantly she loves extremely much what she does.
Excellent Seminar with very good and comprehensive content. Mr. Mouzouris is an Excellent trainer, that constantly kept our interest and presented to us very good examples.
Very interesting seminar with practical examples and tips that can be applied! Very transmittable and enjoyable training by Vasiliki!
It was very helpful seminar especially for participants who work in large companies. It can help any business, especially now that we are in a period of crisis, to increase our clientele. The trainer used many practical examples.
The seminar was very interesting, I was impressed by Mr. Yiannakis knowledge and his transmissibility in education. There was a constant interest and he provided us with many examples that will help me in the near future. At the same time the trainer was very illustrative with a great appetite for work!
It was a very constructive seminar.
Within a day we learned a lot, specifically about the way people think and deal. Vasiliki was Excellent! She kept my interest throughout the seminar.
The seminar was very informative and made for a variety of industries. There was a friendly approach, it was not boring, and examples were presented through personal experience. The trainer was excellent, positive, functional, communicative and gives her attention to everyone.
The seminar was very useful with practical and specific examples in order to apply KPIs in our workplace. The trainer was passionate with a lot of knowledge on the subject.
Very vivid and transmittable trainer! Excellent seminar!
A constructive, enjoyable and interesting seminar where there was an exchange of experiences and all our questions were answered. Vasiliki was perfect and had excellent communication with all participants.
I have enjoyed the whole Human Resource Management Programme. Very interesting and informative. I learnt interesting things for my job. Both trainers were very passionate.
Excellent seminar! I understood my problems in Anger Management and I was given ways to be able to deal with them.
The seminar was very interesting with a useful material. We learned how to develop our skills and how to handle stress, conflicts and crisis. The trainer was very transmittable.
In this seminar we learned how to see things from a different perspective and elevate our spiritual level. Ms. Vassiliki was Excellent!
The seminar was informative, comprehensible and pleasantly presented. We learned service techniques, keywords and alternative phrases that help the customer’s psychology.
A very good seminar, there was discussion between all participants, and we were given useful advises. The trainer was very contagious.
Excellent seminar! It helps you with practical ways on how to deal with yourself and others.
A seminar of great interest that offers practical and guidelines on proper and effective customer service. Through the seminar I gained knowledge on developing interpersonal relationships, there was an exchange of views and a constructive discussion. The trainer was excellent, professional and sympathetic.
Excellent Seminar. We learned how body language can affect your business & personal relationships, how we can present ourselves and how we can achieve our goals though non-verbal communication. The trainer was Excellent!!
An interesting seminar and especially for the specific period we are following this process in the company. We deepened our knowledge and learned how to properly implement the employee’s performance. The trainer has developed the specific subject with a few examples. I personally enriched my knowledge.
Constructive and very interesting seminar! We were properly informed regarding the Written Communication with Customers and Partners.
The seminar was very inspiring and helps to expand your knowledge in order to use them effectively at your work.
The content of the seminar was presented to us through many real examples and analyzes where it was very understandable. The trainer was very positive and transmittable.
Through this seminar we learned many things about how to manage conflicts that made us change our way of thinking. The trainer was excellent and transmittable!
Very good seminar! It took place in a very friendly environment that gave you the comfort to express your opinion!
Very good and educational seminar!
The time for this seminar was worth it, it gave me very positive messages, positive thoughts and strength. Excellent approach of the trainer, very good in the discussion and very communicative.
A very helpful tutorial! It makes you see some things in a different way. The trainer was very positive and along with the material she made us understand our thoughts and problems better.
Very good seminar! The trainer was direct and transmittable!
Very interesting seminar with real examples kai practical exercises. The trainer was very positive and well-aimed.
Pleasant and useful seminar. Very good!
An excellent interactive tutorial with many exercises. Very good trainer!
Very informative seminar where there was great understanding, mass participation – teamwork. Mrs. Christofi was very good.
Very useful seminar! We learned how to approach debtors and to achieve our goal without insult or annoy them.
An excellent seminar with very good examples and material that was given to us. These examples helped me with the problem we are facing. Excellent trainer.
Informative and constructive seminar!
The trainer’s teaching methods were very good. She was also very transmittable.
A very helpful seminar that gave me many practical ways to be sued right way ay my job. It helped me in order to have self-confidence during the presentation of my company’s products. The trainer was very helpful, smiling person, with pleasant presentation and she has answered all of our questions.
The seminar was excellent, enjoyable and very interesting. Through videos, dialogue and exercise solution, examples and brainstorming was amazing. Along with the positive energy and transmitability of Ms. Vasiliki the seminar was lively and not at all boring and / or tiring. We learned various ways to Develop Modern and Effective Secretarial Skills. I highly recommend! Do not miss it! Ms. Vasiliki was Perfect!! With a smile and liveliness, you are not bored at all.
Well trained. Very helpful not only for professional but also personal life. The trainer Mrs. Christofi is very good and helpful.
It was a very useful seminar showed us how we can better manage issues and behavior in the office. You learn how to share your jobs, set up a program and also how to deal with your work differently and more positively. Ms. Vasiliki is very pleasant and contagious. It made me see a lot of things differently and not just for my job.
An interesting seminar with practical practices. Excellent the trainer!
It was an excellent seminar that gave us the opportunity to have a very constructive dialogue with people from different places, different professions and ages. The trainer of the seminar was very positive and kind and gave us practical ways to manage anger, stress and tension.
A detailed and interesting seminar where we learned the right ways to deal with ourselves and others. Ms. Vasiliki was very pleasant and with positive energy!
Very detailed with many examples for easy understanding. There were exercises throughout the programme for a better understanding of the theory. The trainers had all the necessary knowledge, experience and skills to pass on their knowledge.
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