Training & Management Consulting
Training & Management Consulting
Artificial Intelligence (AI) is the new reality and has rapidly transformed several industries promising efficiency, cost savings and most importantly Excellent Customer Service.
Persuasion is vital to achieving great results and is not about promoting products to customers, but about understanding their needs and presenting solutions that really address their “pain points”.
The truth is that the pandemic has highlighted that the way and methods that many companies/organizations are using to serve customers is bad and that they have long since moved away from impeccable or even basic customer service.
Professionalism is what is required from all of us in all professions regardless of position, and it is what often comes and negatively affects our professional life and we end up having undesirable results.
Social networks are part of our lives, as it is an excellent communication channel that we can use for us or against us. Everything we post conveys messages and shapes our image or the company’s we work for.
Conflicts in the workplace are nowadays a daily occurrence and for this very reason it is necessary to have a structured process/strategy about conflict resolution by superiors and human resources department.
The energy that each person has is special, but we have learned to separate it between negative and positive energy.
Individuals who are account to a seniors and are in direct contact with the Director (Personal assistants, assistants, Administration etc.) are necessary to be effective.
Creating a daily habit is the easiest thing to do but at the same time it is extremely difficult to get rid of it!
When you start working from home then you realize that it is a very demanding process and it takes discipline to be able to be effective.