Culture of Excellence Development Programme. The 7 steps in action for Leading European Manufacturing Exporter

HOW CONICON SUPPORTED THIS PROJECT:

The development of a culture of excellence is something very crucial and important in order to achieve the organization’s strategic and corporate goals.

The Culture of Excellence Development Programme implemented at a leading European manufacturing exporter consists of 7 stages:

Clear formulation of the vision and values with the involvement of everyone within the organization. This can be achieved through structured workshops in which the Management and other staff would take part.
Interpretation of the vision and values in a language that is understandable by everyone within the organization.
Drafting of a Workplace Code of Conduct. This can be achieved through structured workshops.
Identification of change “fans” in all organizational levels.
Design a two-way and efficient communication and feedback system.
Design and implementation of metrics(climate survey, observations tracking) initially to determine the baseline(where are we today) and afterwards to measure improvement.
Design and implementation of practical actions for daily reminders, energizers and rewards for the implementation of the Code. This includes daily behavioural actions as well as visual aids such as posters, charts etc.

Such a program takes 6-9 months in order to be designed and implemented in an organization that consists of 150-200 staff members. It’s important to mention that the commitment and involvement of Top Management is essential!

Seminars & events

Events in May 2024

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Testimonials

Very helpful seminar, very interesting and very important for someone who has difficulty in communication. It helped me a lot in improving my writing skills.

Gloria Kallis, Kapnos & Sons Transport Co Ltd

Empowering seminar, especially for women who need to communicate using the right leadership style to manage and lead in their field. It was also interactive and practical. The trainer was Excellent!

Mary Andreou

An original, useful and life change seminar where I have learned how to act in action what I want to do. The trainer was good, contagious, welcoming and very comfortable. I loved her !!!

Elena Kyprianou Modestou, Ioannidis Dimitriou DEPE

An enlightening seminar on personal development and operation in a professional and personal environment. The presentation material was rich and interactive. The trainer was Excellent!

Eleni Papagianni, Nicosia Waterboard

Very interesting seminar! The trainer was transmittable, enthusiastic and used very good examples

Salomi Potamitou, BDO Ltd

Clear and organized seminar with many practical examples and many activities. The trainer encouraged the efficient exchange of views.

Marina Paradeisioti, PARADEISIOTIS LTD

Interesting and pleasant seminar. We have exchanged ideas with the other participants. The trainer was excellent, friendly and very helpful.

Elena Panayiotou, Thoosa Events Ltd

I have enjoyed participating in the Business Management Programme of the Institute of Leadership and Management through Conicon. It helped me a lot in my professional life. The certificate I obtained is considered an asset.

Chrysostomos Kallis, 2 Serve (Airport Services)2 Serve (Airport Services)

An excellent seminar with a very good subject. The main advantages were the teamwork that resulted in the effective exchange of views, rich examples and the way of teaching from the excellent trainer Mr Yiannakis Mouzouris.

Andronikos Kleanthous, Kindergarten P.Β. “Smiling Faces

Highly professional, awesomely helpful seminar! It aimed at improving ourselves with techniques that are very useful both in the professional field and our personal lives.

Andreas Loukaides, ALKIS Ch. CHATZIKYRIAKOS (Frou Frou Biscuits) Public Ltd

Very useful and constructive seminar from which we learned to handle situations more correctly and to control ourselves for the better. The trainer was very good.

Maria Georgiou, Cyprus Stock Exchange

Effective stress management seminar. There was discussion between the participants and a lot of examples with solutions. Vasiliki was excellent and very communicative with all the participants.

Maria Tsiakka, Alexis Tsiakkas

Meaningful, interesting and responsive to those I wanted to know

Koula Psalti, TIGER SPRINGS

Interesting seminar with immediacy and understanding of the topic. The trainer was very good.

Anthi Chrysostomou, UPCOM Ltd

Pleasant and understandable seminar! We learned practical methods and techniques for effective written communication.

Anna Papadimitriou, SAS Consulting Ltd

Very good seminar where through many examples and discussion we have obtained positive elements that will help us both professionally and personally. Mrs. Christofi is a very good personality and also has very good communication skills.

Maria Papageorgiou, IDEK

A very helpful seminar with points to develop properly mindset regarding the people and cultures of organizations. We learned and developed a mindset on how to manage people effectively in a company. The trainer was very motivating.

Roxani Frantzi, Annitak Ltd

I really enjoyed that seminar! It will help me a lot with my job!

Hercules Panayiotou, Ocean Basket Franchise Ltd

I learned several new things that I will try to apply both in my personal and in my professional life. The trainer was knowledgeable and very transmittable!

Chrystalla Maratheftis, Open University of Cyprus

Very effective and useful for my job with knowledge, utility and interest. The trainer was impeccable!

Rafaela Chrysostomou, MINE Management Ltd

An interesting and very useful seminar from which we received the right ways of communication. The trainer was Excellent.

Angeliki Nikiforou, RIK

An interesting seminar through which we learned new techniques for better customer management. There was good organization, flow, and interactivity during it. The trainer was very good.

Pavlos Michael, Cyfield Development Co Ltd

Very helpful seminar! It gives you answers to many problems of everyday life / job.

Phedias Tsiakkas, Alexis Tsiakkas & Co Ltd

Very interesting seminar which helped us to easily capture the techniques and methods. The trainer was very pleasant, informative and communicative.

Athinoula Ellina, Cyfield Development Co Ltd

There was positivity through the seminar and discussion among the participants. The trainer was α smiling, positive person and to the point!

Elena Yiangou, IDEK

Very interesting and it enabled me to view the phases of change positively

Maria Papaleontiou, Orthodontic and Pediatric Dentistry P.N. Kokkinos

I feel that I have gained knowledge and skills through the exercises, that will make the organization of my work less stressful and more efficient. We learned about the best management of an office and the implementation of the programme was pleasant due to the communication grace of the trainer. Ms. Christofi transfers positivity, confidence and is well aware of the subject which she transmitted to us perfectly!

Antonis Zacharopoulos, PhysioHealth Ltd

Interesting and very communicative. We were given key words. The trainer was very kind and very good in her specialty.

Litsa Lazari, Aphrodite Hills Holiday Residences

This specific seminar helped me to recognize and accept that the way I behave, speak and present that I want to communicate with a person is very important. Vasiliki is a Professional, pleasant and clear in presenting the subject.

NIKI PAPADOPOULOU

Very good seminar! I gained many new skills and it helped me understand how to properly communicate my image and my professional profile. Actually there was no disadvantage to this seminar.

Kyriakos Demosthenous, Stefos Evripidou Ltd

Very interesting seminar! Vasiliki was very transmittable, positive and encouraged the exchange of views.

Georgia Adamantou, Eureka Ltd

Excellent Seminar!

Georgios Georgiou, IMCO

Totally training seminar that taught us direct and practical ways so that we can obtain confidence!

Vasoula Nicolaou, Χάρης Κυριακίδης ΔΕΠΕ

A crash programme which gave me the most important required knowledge around Business Management. The programme designed by Conicon was very good and equally the trainers who are very knowledgeable on all topics using effective teaching methods and lots of practical examples.

Agathi KonizouBaker Tilly Klitou

This Programme covered a new perspective around HR that reflects the modern way of managing people and the Company. Very helpful for a new HR professional or Company owner. We learned how to management our employees correctly, how to think properly and how to separate positions for a HR professional. The trainers were both great!

Dimitris Christodoulou, Bybloserve Management Ltd

This specific seminar gives you 10 ways that you have to have in mind and apply them when and where is needed. Ways of good behavior and respect for other colleagues in the office. Very enjoyable, communicative, with a small group and short. The trainer is Excellent!

Chrystalla Hatzimama, CYTA

Well educating, with the trainer passing over a wide range of knowledge, information and examples. We learned how to put things into perspective. The trainer was excellent and capable to transmit his knowledge.

Melanthi Nicolaou, Mayfair Real Estate Agency

Very useful seminar! Presented with clarity

Froso Vorka, Bank of Cyprus

This specific seminar makes you think more about your goals as an individual, but also how to communicate in the workplace and family. Contagious and communicative trainer.

Panagiota Andreou, Galatariotis Technical Ltd

The seminar was very constructive and pleasant. It was perfectly adapted to the needs of everyone and to the issues that we face daily at our workplace. Vasiliki is amazing, absolutely communicative and a very competent instructor. Thank you.

Arilena Constantinou, Aphrodite Hills Property Management Ltd

Constructive seminar! I learned many useful things for my section!

Gabriella Christodoulou, Parga Trading Ltd

Constructive, organized seminar with clear answers to our questions!

Despina Christoforou, Kapnos & Sons Transport Co Ltd

Personally, I have enjoyed the seminar. The subject is my favorite and the instructor excellent at what he does and with passion as it seemed.

Koula Psalti, Tiger Springs (MAN) Ltd

Very constructive and informative seminar! It will help me a lot.

Spyros Spyrou, MedPool Ltd

Very good and useful seminar that will greatly help my job. We learned new knowledge with the correct explanation.

Yiannos Avraam, Brainstorm Ltd

Very good, pleasant and essential presentation by the trainer. There was practicality of the techniques and the explanation with examples. The trainer was pleasant, smiling and very explanatory.

Dimitrios Morfis, Agios Stefanos Foundation

Fruitful and educational seminar. The trainer was excellent with very good transmissibility.

Mary Elia, CYTA

The seminar was excellent, enjoyable and very interesting. Through videos, dialogue and exercise solution, examples and brainstorming it was amazing. Along with the positive energy and transmitability of Mrs. Vasiliki the seminar was lively and not at all tiring. We learned the techniques and secrets of how to communicate with diplomacy, reliability and discretion. It is worth watching! I highly recommend it! Ms. Vasiliki was Perfect! Alive! with her smile, with jokes, positive energy and knowle… Read more

Chrystalla Savva

It was very helpful because it put us into the process of thinking and reducing the reasons that stress us. It was very impressive and it had a positive message to transfer! I realized my priorities and thus reduced stress which means feeling and living better.

Eleni Charalambous

A very educational seminar for my personal life and the workplace. I got the efforts on how to deal with different situations. Mrs. Christofi was perfect.

Styliana Mina, ES Vacular

Constructive seminar! I gained many new skills from a very transmittable and positive trainer. Her methods kept our interest throughout the seminar.

Mary Elia, Cyta

Very interesting programme that offered me additional expansion from my occupation field.

Riana Galinou

Acquisition of knowledge, confidence, leadership skills, and development of relationships between stakeholders.

Nikoleta Leonidou Papakleovoulou

The seminar provided me with a lot of knowledge. It is very helpful for me as I will use the knowledge, experience and passion that was transmitted to me on Ocean Basket. Thank you for the time you use to guide us!

Justin De Jager, Ocean Basket Franchise Ltd

Very educative, we were given the knowledge to deal with the existing ones. Mr. Mouzouris was very good.

Pavlos Nicolaou, P. Orphanides Steel Construction

The seminar is ideal for people who wish to gain more confidence. It teaches the importance of thoughts and highlights how important is the opinion of every man for himself. I increased my optimism and the will to change.

Constantina Savva

Excellent and very informative presentation without pending issues. Ms. Vasiliki was very kind and smiling, which made us feel very comfortable at the seminar and have a good time.

Michalis Michael, C. Kinigopoulos Ltd

The seminar was excellent and informative.

Elena Miltiadous, CSE

Very interesting seminar which kept our interested and we did not get bored. It was very interactive with a lot of discussion between the trainer and the participants about the different issues that everyone was facing. Also, the presentation was done through tablets, which I think was very positive and enjoyable in the presentation. The trainer was Excellent! It piqued my interest with colourful slides through the presentation and videos. She had a strong and clear voice and was not at all tiri… Read more

Petros Ioannou, S.S Pharmaceutical Cross Ltd

Excellent Seminar! It gave me the abilities and the chance to help myself and my subordinates to learn how to succeed the best results!

Michael Michaelides, Ocean Basket Franchise Ltd

It was a very constructive seminar and everything that was said would help me a lot in my career. There was communicability, intimacy and ease of speech by the trainer and willingness to answer all questions.

Sofi Christodoulou, Ioannidis Dimitriou DEPE

A very helpful and informative programme for people involved in leadership / human resources management. Comprehensive and simply worded. Structured in a very informative way for the participants. Mr. Mouzouris presentation was very good, understandable and in a way that kept our interest at a high level.

Fivos Xenofontos, PFA Cyprus Holiday Homes

Interesting with educational character. Update of knowledge and started using the correct way of verbal and written communication. Very good trainer.

Charalambos Agathocleous MCTC Marine Ltd

Very informative seminar, it gave us a clear picture of how to be more specific with client service. The trainer was perfect, very well organized, professional, very well structured and enthusiastic.

Sofia Christodoulou, EDEX – Educational

The seminar largely covers modern methods of developing a supplies and purchasing department by providing tools that can be adapted to identify and improve processes / operations. The advantage of the seminar the trainer knowledge who can transfer the theoretical concepts / management methods to examples / practices.

Angelos Melemenis, Panaska Trading Co Ltd

Very well organized seminar! It had many activities and practical exercises and we were given very useful material!

Iliana Kyriacou, Vesta Holidays Ltd

We have learned many practices on how to handle ourselves and other and how to activate the parasympathetic system. Vasiliki is well aware of the subject and gave us a lot of example from our daily routine.

Chrystalla Demetriou, Krypto Security Cyprus Ltd

The programme contained a very satisfactory material and expanded a wide range around the area of Human Resources. The trainers have the necessary knowledge on the subject and a properly organized material.

Andria Balaoura, Parga Trading Ltd

The information given were very important for proper customer service. We were provided some tips that helped us manage difficult customers. The presence of the trainer was very pleasant.

Eleni Kyrillou, Unicars Ltd

The Programme was excellent, understandable and with many examples. It will help me to be properly organized in my work. The trainer was very friendly, happy and presented us with many examples which helped us to better understand the material.

Eleni Frixou, A&A Apostolidis Contracting Company LTD

A seminar useful for any person who works with other people – a group of people. There were very good and convincing examples. The trainer was very good and passed on his knowledge to us.

Costas Hatzipanagioti, DEPARTMENT OF ENVIRONMENT

Excellent presentation and pleasant environment. We have adopted many suggestions given to us on how to improve the quality and skills of our work. The trainer was great! 10/10 !!!

Maria Christou, OAY

Informative and constructive seminar!

Georgia Tourmousoglou, Parga Trading Ltd

It was a very interesting seminar. The trainer was very informed on the subject, but also generally.

Maria Karayianni, IGK Hair & Body Products Ltd

The trainer was very well qualified of the subject, very friendly and her approach made me have more interest in the subject

Anastasia Chei, Antoni A. Papalli & Partners Lawyers

Informative, clarifying and clear seminar for better understanding and easier ways of taking minutes. There was proper information and explanation of various points which will help us more effectively. Ms. Vasiliki was Excellent, transmittable, very dynamic and with humor!

Elena Demetriou

Descriptive and very understandable seminar! The presentation was very good and the examples helped me understand completely the whole subject

Koula Psalti, Tiger Springs Ltd

Clear and understandable seminar! Excellent trainer!

Elena Ioannou, Red Cube Furniture Ltd

I would recommend the Programme to colleagues in order to learn to manage and communicate better with their staff. The Programme was constructive and gave me the opportunity to socialize with other experts of human resources and to share and discuss opinions. I would describe the trainer experienced, transmittable and expertise of his work

Constantia Kousoulou, Technological University of Cyprus

It was a very useful seminar showed us how we can better manage issues and behavior in the office. You learn how to share your jobs, set up a program and also how to deal with your work differently and more positively. Ms. Vasiliki is very pleasant and contagious. It made me see a lot of things differently and not just for my job.

Natasa Kyriakou, Petronav Ship Management

Clear and understandable seminar with an easy-to-use material. There were several exercises to understand and consolidate the essentials of the seminar. Ms. Christofi was very pleasant. She knew the content of the seminar in depth and through very good examples she has solved all of our questions. She was clearly expressed, encouraging discussions, creating a pleasant climate of communication.

Eva Vourka, Larnaca Sewerage Board

We have learned ways to improve customer service. Very explanatory seminar containing exercises and role playing. Very good trainer.

Marios Bofilakis Nestor Hotel Ayia Napa

This seminar is a necessary tool to identify the mistakes or find the right way to enhance our company profile. It is tactile. We left with a lot of new data regarding the promotion of our company. Mr. Mouzouris has transmissibility, “it says” simply and comprehensively. It is excellent and immediate. Excellent use of both Greek and foreign vocabulary and terminology. He gave many examples and made it perfectly clear. The time has passed very pleasantly and constructively.

Stella Georgiadou, P.E.S Ktima Georgiades LTD

It was perfect!! We learned many things and this will help us both in our work and in our personal lives.

Niki Charalambous, KEDIFAP LTD

Very interesting, original and positive seminar. It has to do with the psychology of people that is being treated in our body.

Frosso Ismail, Open University of Cyprus

Very helpful seminar from which we enriched our knowledge for the perfect written communication. The trainer was very good.

Koulla Trifylli, DISY

Very informative training on how to handle clients anger during service. We learned that it is necessary to love our job and to serve customers with courtesy and good mood. Ms. Vasiliki is well trained and conveyed her knowledge to us with a lot of positivity and the seminar became even more interesting.

Adonis Papetas, A & I Solar Ltd

The seminar was very useful and constructive. Suitable for people who have no prior knowledge of the subject but also for those who wanted to increase their knowledge. There were practical examples and active participation!

Laura Sophocleous, C. Sophocleous Ltd

Very good and substantial seminar! The trainer was excellent and very descriptive!

Savvas Aristodimou, RIK

Interesting seminar, I met the demands I had on this issue. Transmissivity, pleasant trainer. The theory was always presented with examples and there was communication and dialogue with the participants.

Ismini Georgiadi, Remedica Ltd

The seminar was very helpful, we learned a lot of new words that will help us in the future. The trainer was very motivated, had energy and Passion!

Angela Pericleous, The English School

It was understandable and very helpful to our business. It helped us to learn the correct way to communicate by phone with customers.

Ioannis Mpalomenakis, GMD Proteas Enterprises Ltd

Interesting and useful seminar where we learned techniques and tactics related to strategy for debt collection. The trainer kept the participants interest at a high level.

Theodoros Demetriou, Cyprus Import Corporation Ltd

The seminar was very good with examples, exercises and discussions. It was very helpful and will certainly help me a lot in the future in keeping the minutes for my company.

Elli Christou, Vassiliko Cement Works Public Company Ltd

Very interesting seminar! We learned how someone can recognize the sources of stress and practical ways to deal with it.

Michael Matsoukaris, CYTA

Vasiliki gave us examples to understand everything she said in the seminar and practical ways to apply them to our clients. Even if I have gone to many seminars I learned many useful things I didn’t know till today.

Alkisti Nikolaou, MNS Interlink Construction & Development Ltd

Useful and helpful seminar with rich material and many examples. We received a lot of advice and practical information. The trainer was very good and helpful.

Annita Christodoulou, Cyta

The seminar was effective and we learned how to think differently and more positively. Vasiliki was very good at presenting the seminar and with her own way she made it easy for us to understand everything. A very positive and happy person.

Odyssia Nicolaidou

Interesting seminar that though us hoe to respect our clients. The trainer was very good!

Elias Adamou ACMA Trading Ltd

Very interesting. We were given solutions / suggestions on many issues that concern our everyday life, both at a professional and personal level. There were many examples to get a better understanding of the subject. Both trainers were very contagious .

Maria Thoma, UCLan Cyprus

Culture of Excellence Development Programme. The 7 steps in action for Leading European Manufacturing Exporter

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