This seminar taught us how to approach customers to get the best repayments possible. We also learned how to understand the psychology of the customer and the proper management of outstanding debt collection. The trainer was very communicative and direct.
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The seminar was very interesting, with enthusiastic attendance by the Trainers. There was structured material in the presentation, referring to examples of everyday life, both in professional and personal life, to assimilate information. The trainer was very good, very contagious, he managed to keep the interest alive throughout the seminar.
Interesting and interactive seminar! The trainer was very good!
From this seminar I got help in managing my committee. There was conversation and ways of how to better address people. Very good Mrs. Christofi with correct solutions to problems and good transmissibility.
Clear, essential and very useful seminar! I really did not find any disadvantage.
Excellent seminar. The material was very informative and very interesting. I am glad that I attended this seminar which has been satisfactorily enriched since 2013 when I had attended it again. We were given important information and tips on the structure of taking minutes. Ms. Christofi was very pleasant, transmittable, professional and apt in examples and tips for taking minutes.
Very real seminar!! The time was as long as it took to keep our interest high. The trainer was excellent and very transmittable!!!
The instructor was very good in presenting the seminar. Very interesting seminar!
It is an important seminar for all companies’ employees who have contact (both telephone and personal) with customers. It helps and gives solutions to issues that present at work and may not have been thought of. The trainer was very contagious in the way of presentation, she knows the subject very well and manage to keep you interested in the seminar from the beginning till the end!
Very good and educational seminar!
One of the main advantages of the seminar was the knowledge and the energy of the Trainer Mr. Yiannakis Mouzouris and also the content of the seminar.
The seminar was very useful and constructive with a very good structure of its presentation. Mrs. Christofi was very good and had impeccable immediacy with all participants.
A constructive seminar where we learned how to put our thinking in order. Ms. Christofi was very good, the Person who never gets upset!
Perfect seminar that gave us many solutions. The trainer was very good.
Energetic, Interesting, opportunity to discuss and interact, Practical well documented and presented. In addition the seminar was not boring at all!!! (not easy to find in seminars).
This Programme covered a new perspective around HR that reflects the modern way of managing people and the Company. Very helpful for a new HR professional or Company owner. We learned how to management our employees correctly, how to think properly and how to separate positions for a HR professional. The trainers were both great!
Rich seminar where we received important advises on conflict management. There was an active participation of all participants. We were also given case studies in teamwork. Mrs. Vasiliki was very good, full of energy and aware of the subject she was presenting.
Clear and understandable seminar with an easy-to-use material. There were several exercises to understand and consolidate the essentials of the seminar. Ms. Christofi was very pleasant. She knew the content of the seminar in depth and through very good examples she has solved all of our questions. She was clearly expressed, encouraging discussions, creating a pleasant climate of communication.
It was a very transforming and characteristic seminar – totally new way of writing emails. I realised that I had a lot more to learn about how to write and speak with the customers. Mr. Vasilki was excellent!!!
The seminar was very useful. It helped me thinking more positive and how to control my anxiety. Mrs. Vasiliki is very kind, positive and she gave us a lot of tips! Thank you very much Vasiliki!
Comprehensive and constructive seminar by a very good and positive trainer!
Effective seminar where we received many practical methods for efficient customer management. The trainer was transmittable, there was identification with the participants, and she handled the discussions perfectly.
Very good seminar with detailed explanations that solved all my questions about warehouse management. The trainer was very good, he answered all our questions.
Very good seminar with interesting content. We saw practical examples beyond the theoretical part. The trainer using simple words rather than complex terminologies managed to transmit knowledge.
Useful application of customer service techniques applicable to real world scenarios. We got new ideas and ways of thinking presented in a quick and convenience way for easy understanding. Mrs. Christofi was confident and charismatic.
A rich in content seminar with specific and in practice examples for better understanding. It was a combination of visual examples and written exercises. The trainer was well educated on the subject with a lot of examples and explanation on all of our questions.
It was a really informative seminar! We learnt how to express ourselves differently, more correctly in the written word and to respond to emails.
Very important and interactive seminar. It helped us a lot to think of ways of how to improve the way we manage our staff but also for ourselves. The trainer was very understanding and with well-organized material.
A great seminar based on current data with methods of management and problem solving. It contained rich material with several examples and helped us a lot in Critical Thinking. The trainer is a studied, smart and experienced person who presented examples through the experience and years of service in his profession.
The trainer was very well qualified of the subject, very friendly and her approach made me have more interest in the subject
The seminar was up to the point, without any unnecessary information. It gave us the correct bases for the perfect organization of an event. Vasiliki was excellent! With a lot of knowledge, fresh ideas that combine with οur time and also very transmitable!
Interesting seminar where we gained more knowledge for telephone customer care. The trainer was very good.
The programme was very enlightening with clear topics and very good communication. Vasiliki is excellent at what she does, she can easily transfer her knowledge and keeping us focus on the subject at all time.
The seminar was informative, productive and provided useful tools and techniques for sales. The trainer was excellent.
This seminar was extremely useful for us these days. We found out all the mistakes we make and found possible solutions on how to avoid them. The advantage od the seminar was to improve our skills on a new and more professional level. The trainer was very professional and very smart person. I would like to have more seminars with her in the future in order to complete my goals and avoid any mistakes in the future.
The seminar was very interesting and constructive. We learned many positive words that can be used in our everyday life. Mrs. Christofi was excellent.
Very interesting seminar, where I recognized elements of body language on me. The trainer was very contagious .
Very good and comprehensive. Refresh of knowledge to the fullest.
I believe that the programme in its entirety was very well structured. It has enriched me with too much knowledge and I am sure that it has enhanced my skills both personally and professionally. The two trainers of the programme are very well trained and very transmittable. I can confidently say that I will return to my company with more appetite and desire to work and to offer with all these I gained from the programme. Finally I feel happy that I was able to take part in the programme because … Read more
Wonderful seminar with completeness, perfection and understanding. The trainer was very understandable and very transmittable!
Fully understandable seminar, where I got a lot of information that will definitely be useful for me personally and professionally. There were live and clear examples and it was a fully interactive seminar. Mr. Mouzouris was very well acquainted with the object and also got the ability to present the seminar in a simple and illustrative way.
Very informing program with training around the field of HR with simple and understandable examples. Both trainers are excellent.
It was a very creative and positive seminar. We learned how to be more creative and set up a program in our work. To see things positively and not negatively, and how to deal with stress. The trainer was very positive and efficient.
Very interesting, especially for me that I am new in this field, I understood the processes better. We were given exercises, opportunities for dialogue and examples that I will not forget . Mr. Mouzouris had knowledge in many areas and was willing to answer all the questions.
The program was extremely interesting and informative. There was participation by all, examples of situations and a good flow of information. Both trainers were contagious.
The seminar was very helpful. It was very organized with a clear theme and learned me how to properly use my time.
Very good and educational seminar!
Excellent seminar! I understood my problems in Anger Management and I was given ways to be able to deal with them.
Remarkably interesting seminar where you understand how to contribute to the changes that will be made in your workplace. We learned about self-confidence, we got ideas about how to be organized and in addition we learned about attitudes behavior. The trainer was very friendly and transmittable.
Excellent seminar with many practical examples.
The seminar was very interesting, I already feel that from tomorrow I will start to change many things in my character and in how to deal with others on a professional and personal level. The trainer was impeccable and honest! Personally, I was satisfied with her and her presentation!
Comprehensive and interesting seminar. The main advantage was the experience, comfort and transmissibility of the trainer.
Very constructive and informative seminar! It will help me a lot.
Educational! I learned how to handle the debtor cases, especially when there is a difficulty to collecting and how to handle them correct and effectively.
The seminar was very use useful and informative. The trainer clearly presented the material and she was very effective communicatively.
It was a very interesting seminar and I gained many new knowledge and skills!
Constructive seminar and very essential!
Very good seminar! The trainer was really transmittable and used real life examples and case studies. The presentation way did not let it become boring.
Amazing – Fantastic seminar, full of energy with rich examples and exercises. There was a discussion between the participants and the trainer, and we were given examples based on our own organization needs. Vasiliki was Perfect!!
We have learned basic tips about our work and how we can emotionally and psychologically communicate with our colleagues in order to have better cooperation, teamwork and efficiency. We also learned about the right way to deal any kind of conflicts. Ms. Vasiliki was very friendly, clear and understandable to what she was carrying. At the same time we had very good communication with all the participants.
Excellent presentation from the trainer.
Helping seminar with practical examples and techniques. We had the opportunity to discuss specific examples of the participants.
An interesting and constructive seminar which enriched our knowledge and skills. The trainer was very good.
I really enjoyed that seminar! It will help me a lot with my job!
Helpful both for work and personal knowledge, based on current economic data
A remarkable seminar that has helped us a lot in developing our communication skills. Essential, applicable, illustrative with a lot of basic knowledge. Vasiliki was amazing, contagious and very positive!
Very informative and supportive seminar which lays the foundations for further deepening of ISO 9001: 2015. There was proper organization and structure of the content. Mr. Mouzouris was clear and very transmittable.
Dear Mr Yiannaki Mouzouri permit me to express my warmest thank you for the semester January – June 2012 and the supertp teaching during the Business Management Programme that enriched by knowledge and skills. I have already applied many of what we were taught. I wish you to continue training and sharing your valuable knowledge with others.
Clear and organized seminar with many practical examples and many activities. The trainer encouraged the efficient exchange of views.
It was well organized, and the trainer sufficiently qualified and explanatory
Very detailed and informative seminar with many examples and analysis on the methods of debt collection.
Excellent seminar by an excellent trainer! We learnt new ways on how to make our shop run better.
Very helpful about discovering what is good communication, learned about soft skills and new ways of thinking. There was a lot of practicing. The trainer was young and close to our age and that made thinks more understood. She was very helpful, communicative and passionate with her work.
Excellent seminar. Now I can focus on my weaknesses and enrich them with the techniques I learned today. Ms. Vassiliki with the enthusiastic way she presents, it is impossible not to keep your interest. The seminar was great but also fun and this is due to the trainer who was Excellent!
Clear and complete seminar. There were presented right ways of dealing with conflict situations with customers.
You learn how you can become a leader and to face difficulties in your career and in your life
Excellent – Friendly – Helpful Seminar!!! There were exercises and discussions among the attendees at the seminar. The trainer was excellent and helpful in the field that she taught us!!
The seminar was very interesting and relaxing! It helped us get important knowledge, information and skills
Interesting and comprehensive seminar. It contains many practical examples, persuasion techniques, and very interesting material!
Excellent! There was very good communication with Ms. Vassiliki who was willing to suggest solutions to our various issues and the material presented was very good.
I found the course very good and I highly recommend it to those who wish to have, in a short time, the basic principles of business management. I have gained a valuable knowledge and experience that will help me with my professional and personal development.
A very illustrative seminar, with videos and exercises where we learned new things and ways to deal with anger.
Informative and very helpful seminar! The trainer managed to combine the transmission of information with the entertainment.
Very good programme, understandable and with many examples. There was a discussion among the participants.Mrs. Christofi is excellent!!! Pleasant personality with lots of knowledge on the subject!
The subject of the seminar is a very important issue in a company or an organization. We learned the basics about Key Performance Indicators. The trainer was very good and full of energy!
Very useful, especially in relation to the tangible real examples presented regarding the application of recovery methods. The trainer was really very good. He made the presentation lively and very interesting. All participants were watching carefully and absorbed all the information.
The seminar gave me practical suggestions on topics discussed. Detailed material was provided for the seminar and the trainers were very good at both keeping the interest and the transmissibility.
Effective seminar which will help me to properly manage situations of anger and conflict issues. The trainer was very contagious and exemplary.
A very helpful seminar! I got many ideas and ways on how I could organize an event and promote a product or an opening of a shop.
A seminar useful for any person who works with other people – a group of people. There were very good and convincing examples. The trainer was very good and passed on his knowledge to us.
Βοηθητικό, περιεκτικό με έξυπνες συμβουλές.
The time for this seminar was worth it, it gave me very positive messages, positive thoughts and strength. Excellent approach of the trainer, very good in the discussion and very communicative.
Through the application of seminar material, I believe that you can apply it to your personal life as well.
It was a complete seminar about how to improve our communication, relationship with our colleagues and our organization. The trainer was very nice and professional.
The seminar was delivered in efficient, professional and easy manner. The trainer was very professional and efficient.
Very constructive and powerful seminar for my business. There was a lot of interest throughout the seminar and was not tiring at all.
It encourages you to see and hear the other person’s position before you speak or make decisions. Most of what was explained to us is applicable. Gaining knowledge for better staff management. The trainer was very transmitable!! A very pleasant presence radiates its positive energy.
It was a very useful seminar showed us how we can better manage issues and behavior in the office. You learn how to share your jobs, set up a program and also how to deal with your work differently and more positively. Ms. Vasiliki is very pleasant and contagious. It made me see a lot of things differently and not just for my job.
Very good seminar! It taught us practical ways of anger management and put me into the process to use them in my everyday life.
The seminar was informative, comprehensible and pleasantly presented. We learned service techniques, keywords and alternative phrases that help the customer’s psychology.
The seminar was very fruitful and pleasant. The advantages of the seminar were the few people, the quiet area and the Positive Vasiliki.
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